One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 418,662 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 418,662 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Help me with my policy and support was great just hoping it's all sorted”

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Posted 2 weeks ago

“Reference EW9. Great service, Lewis quickly dealt with my query to a successful conclusion. Excellent service. Thank You.”

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Posted 2 weeks ago

“Great service from Leanne Warren-le6 great renewal price and very helpful and friendly. Thanks”

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Posted 2 weeks ago

“SP1 was very helpful and patient and explained everything very succinctly. I am very satisfied and can’t praise enough for all the help. I am almost 80, have used One Call for many years and agent was very kind, caring and informative. I can’t praise highly enough. Successful outcome.”

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Posted 2 weeks ago

“As a new customer I spoke with AK7 @ Customer services with a query concerning my Direct debit start date. My Policy started on the Ist March when in fact it should have been the 26th March. My mistake, as my current Insurance didn't lapse until the 26th of that month. However, I was kindly assured that my Direct debit would not be activated until the 19th March although the new policy date was the 1st March. AK7 was very understanding of my 'mix up'. I realise I should have read the emailed documents more carefully where this was indicated. This has been my first time applying online for insurance quotes and I spent ages perusing what appeared to be the best deal for me. In short, The response to my query was met with a warm and friendly understanding of my mistake and AK7 gave me advice on how the Direct Debit could be changed in the future if I so wished. I do not intend to do that now. It was a pleasure talking to AK7 who had a polite; informative and professional approach.”

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Posted 2 weeks ago

“Live chat oc3”

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Posted 2 weeks ago

“MB1 was very helpful on the call & gave me options which meant I continued my cover with One call as opposed to cancelling my renewal”

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Posted 2 weeks ago

“Leanne Warren was polite and gave me concise information”

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Posted 2 weeks ago

“BG3 - excellent customer service. Quick and easy with no hassle .”

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Posted 2 weeks ago

“Made the process of renewing my car insurance easy, customer service rep SP6 was knowledgeable and easy to understand, made everything clear”

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Posted 2 weeks ago

“IS1 was fantastic, really efficient and sorted everything for me”

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Posted 2 weeks ago

“I called One Call Insurance today regarding renewal. I spoke with KT7 who I found to be extremely helpful and knowledgeable. KT7 helped with my enquiry and did so in a mannerly and professional way. I was happy with the outcome of the chat and pleased with how it was handled.”

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Posted 2 weeks ago

“Informative and very helpful with quick responses. - EB4”

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Posted 2 weeks ago

“Ref., KS8 Tried several times to update my policy using the online portal to change my car but it wouldn't let me do it, ended up using the online chat and dealt with a very helpful person (Karly. S.) they ran through all my options and offers, explaining everything I needed to know plus any extra options I might be interested in without being pushy. Left me with a clear idea of what I would be getting without being confusing. Very satisfied customer”

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Posted 2 weeks ago

“AW1 was very helpful and answered all my questions regarding my policy.”

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Posted 2 weeks ago

“Spoke with Lauren , LD7, Very helpful & professional”

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Posted 2 weeks ago

“very helpful solved myproblem”

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Posted 2 weeks ago

“I contacted live chat today and spoke to ME8 he was extremely helpful and cleared up my issue straight away. Excellent service 👏”

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Posted 2 weeks ago

“I contacted One Call to cancel my renewal, live chatted with Jenny who found me an even better deal which I accepted. Jenny was courteous and professional and I really appreciate her looking into an alternative provider for me. Thank you so much!”

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Posted 2 weeks ago

“Melissa W was great. Very helpful and clear. Much appreciated.”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 418,662 reviews