One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,597 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“LE6.Leanne Warren-le6 was friendly, professional and unbelievably helpful. Answered all our questions on the phone; great to speak to an advisor in person. First time we've renewed with the same car insurance company as very competitive on renewal price & Leanne made the whole process easy & seamless.”

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Posted 2 weeks ago

“Beware expensive uncaring one call cost a fortune keep you on line for hours One Call Insurance. Very poor online insurance company, difficult to update policys when change of reg plate due to buying new car got charged £5 admin rubbish considering I did all the work on line, most companys charged zero as was my wifes experianced, the sting came when I got a quote on my new car for the remaining 4 months I was quoted £170 so decided to get insurance elsewhere and checked cancelation cost which was an unbvelieveable fee of £55.99 what a rip off , I was told its in the terms and agreements when you take out insurance. Now I expected a small amount and then a refund as with other insurance companies fees of about £22.99 not 55.99. I feel totally ripped off. It took over an hour online to cancel my policy due to a website malfunction, Call taker was dealing with multiple callers at one time. Beware.”

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Posted 2 weeks ago

“EK2 was very helpful in sorting out my insurance issues”

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Posted 2 weeks ago

“Just been on with advisor EW3 .excellent conversation with him . Talked me through it all. Happy with out come I got”

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Posted 2 weeks ago

“IS1 provided a quick efficient resolution to my query once I eventually made it through the queue. Would have much preferred speaking to someone on the phone but this not being an option doesn't detract from the super service from IS1.”

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Posted 2 weeks ago

“GB3 helped me with a query I had regarding my policy”

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Posted 2 weeks ago

“KT1 – Keira – kt1 Keira was very helpful and very quickly got me a renewal price I was happy with.”

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Posted 2 weeks ago

“Great experience online today with CN4 , identified my issue and dealt with it efficiently and quickly. Thanks”

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Posted 2 weeks ago

“Just updated vehicle details with MS2, Megan was efficient and super helpful”

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Posted 2 weeks ago

“Although I much prefer talking to someone, on this occasion EW9 was very helpful. If only One Call and One Protect had a contact phone number then I would give 5 stars.”

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Posted 2 weeks ago

“Agent ET3 is really helpful and had explained everything clearly.”

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Posted 2 weeks ago

“Rw2 Becca was amazing. Very clear and precise info and dealt with my issue’s fabulously. 😃”

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Posted 2 weeks ago

“Agent CH5 was very helpful when I had questions about car insurance renewal. He offered suggestions on how to reduce the cost and answered my questions in detail, he also checked if I needed any additional information explained.”

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Posted 2 weeks ago

“Ellis (EW3) was very helpful once I was connected (unfortunately that took about half an hour!)”

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Posted 2 weeks ago

“JF3 was very helpful and answered my queries successfully although I had to ask questions for full info. The connection kept dropping out so it was difficult to know if she was still there or disappeared. Overall she was very helpful”

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Posted 2 weeks ago

“Very professional conversation with GM2 regarding car insurance renewal quote. She understood my needs and found me a much better quote. I wish other companies would employ people on the phone who are as professional and as easy to understand as GM2”

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Posted 2 weeks ago

“TM7 was very helpful and did a very professional job. Need to sort out the call waiting times though. No fault of the representative, couldn’t fault him at all.”

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Posted 2 weeks ago

“very helpful and quickly made required amend to isurance - felt overwhelmed by much of the subsequent up-sell on things not related to the change (i.e. could have had at start of policy) but they seemed useful add-ons which I took (we will see in time)”

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Posted 2 weeks ago

“I was unable to do a change of vehicle through the online portal due to it being new. When you get an advisor after a short wait it is pretty straightforward doing my change of vehicle. My advisor AW1 was very helpful and quick to update my policy for my needs”

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Posted 2 weeks ago

“JG4 was great i wish i could chat with her every time she is very helpful and understanding marvelous lady”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 399,597 reviews