One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,806 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I spoke with LG3 today to cancel my policy she was very helpful. I have just changed my motorhome for a campervan and initially tried to change over the policy on a weekend, unfortunately One Call was unable to do this and told me I would have to contact them again on Monday. Unfortunately I couldn’t do this because I was picking the new van up on the. Monday. So I have now got insurance with a company who did business on a Sunday and I was able to speak to them for free on the phone. Much easier! LG3 was very helpful today and did offer to give me a new quote. Thank you LG3!”

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Posted 3 weeks ago

“JF3 very helpful and gave me support was patient with my indecision”

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Posted 3 weeks ago

“Ar5 was extremely efficient and helpful. He beat the price I had been given from another company and clearly explained all my options.”

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Posted 3 weeks ago

“Great Service from SK3”

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Posted 3 weeks ago

“KS8 was excellent, very responsive, accurate and helpful. An excellent member of the Onecall team.”

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Posted 3 weeks ago

“LN1 was very helpful 5 stars Service Thankyou”

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Posted 3 weeks ago

“GB3 was very helpful”

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Posted 3 weeks ago

“Just got off the phone to your operator KL4. I was ringing to cancel my policy after receiving a cheaper quotation. She was very pleasant and managed to find me a very competitive alternative with One Call, so I have decided to renew.”

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Posted 3 weeks ago

“LG3 was really helpful today and helped me with my problem straight away whilst getting straight to the point.”

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Posted 3 weeks ago

“Very good customer service. I was struggling to find my renewal price but CH5 helped with quickness & efficiency. Even taking payment on the day as the 23rd was my cut off.”

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Posted 3 weeks ago

“One Call insurance provides good value insurance which is flexible and also includes breakdown cover. It renews monthly which is a little odd but I assume that is what allow you to cancel the policy with no admin fees or deductions. The only issue I found was that you can't really speak to anyone on the phone about your policy. It is all done by web "Chat", which is not the most convenient. I "Chatted" with IS1 who was very helpful and efficient but I would have liked to have spoken with someone.”

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Posted 3 weeks ago

“Sara SF7? Was very helpful and not pushy”

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Posted 3 weeks ago

“AR5 managed enquiry very professionally”

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Posted 3 weeks ago

“Good customer service”

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Posted 3 weeks ago

“Chat Operator "CN4" was able to speedily supply me with an invoice for my company van insurance policy taken out at the beginning of Jan 2025.”

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Posted 3 weeks ago

“Very happy with ks8. Decided to go ahead with policy. Will review personal accident cover details.”

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Posted 3 weeks ago

“No issues cancelling my policy as selling our car”

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Posted 3 weeks ago

“Very good service from PS1 absolutely useless the person before”

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Posted 3 weeks ago

“Thanks to PS1, who stayed on the line and kept responding whilst I was sorting something out with another company, so that I could get everything worked out in the one conversation. Really helpful.”

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Posted 3 weeks ago

“I was extremely happy with the help I got from your customer service representative. He was kind, helpful and understanding and helped me solve the couple of problems that I had with my policies. Thank you to ji9”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 409,806 reviews