One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 423,725 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 423,725 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Simple to use with helpful and pleasant staff”

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Posted 1 week ago

“Very helpful and professional 👏 👏”

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Posted 1 week ago

“Very professional and helpful. Thank very much”

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Posted 1 week ago

“Excellent service very helpful could not fault many thanks”

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Posted 1 week ago

“Joshua (JCB) was brilliant. He not only negotiated my dad (disabled and cranky) but also was clear and concise explaining the policy. Would recommend he wins the Hawai holiday and pay rise (if only). Joking aside, he did a great job.”

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Posted 1 week ago

“GM2 was professional, helpful and made the process of my motorcycle insurance renewal a breeze. Many thanks.”

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Posted 1 week ago

“Quick and efficient”

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Posted 1 week ago

“I had a couple questions, Spoke to Ti2 on the Chat and got the answers I needed in good time”

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Posted 1 week ago

“Callum, Cm7 was so helpful and polite. He needed to refer my renewal to another department and kept checking back in. This makes a big difference to being left with just radio silence. It re informed you take customer experience seriously.”

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Posted 1 week ago

“My enquiry was sorted out by EF3 and can’t fault service and friendliness”

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Posted 1 week ago

“Spoke via Chat to IS1 who was very helpful, gave me all the information I needed, offered to improve my policy with a few different options and was quick and easy to deal with. Well done indeed IS1”

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Posted 1 week ago

“Very helpful agent”

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Posted 1 week ago

“ti2 was efficient and very helpful, great, asset.”

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Posted 1 week ago

“JH7 assisted me today, he was knowledgeable and efficient. He solved my issue 100%”

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Posted 1 week ago

“Well I had a online chat with ps1 and we'll what can I say but she was absolutely fantastic from the start to the end of the conversation, explained everything to me and she was extremely professional 100 out of 100 for the help she gave me thank you ps1”

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Posted 1 week ago

“advisor was brilliant thank you”

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Posted 1 week ago

“Advisor KT7 explained everything very thoroughly and definitely went the extra mile to ensure that l understood. She gave me exactly what l was looking for.”

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Posted 1 week ago

“Thank you LD7. Very helpful!”

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Posted 1 week ago

“Chat assistant was very efficient and was clear about every question i asked.”

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Posted 1 week ago

“Not happy that the company has obviously taken the decision to prevent customers from talking to you on the phone. (are you going to change your name from One Call as this seems to have become a trade descriptions matter!!!). Your system would also not allow me into the portal even though I entered the email etc correctly so I had to proceed through your live chat. That said your colleague (JM6) on the live chat was very good and very helpful.”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 423,725 reviews