One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 411,886 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 411,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good help and customer service”

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Posted 1 week ago

“Great service from LE6.Leanne Warren-le6”

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Posted 1 week ago

“SS9 was very helpful and accommodating with getting me a better price for my insurance”

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Posted 1 week ago

“Kiera T was helpful kind polite and got me a good deal thanks so much”

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Posted 1 week ago

“TM7 was very helpful and patient, so Al in all very happy with his service.”

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Posted 1 week ago

“JC8 was very helpful and explained each step well and helped through whole phonecall”

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Posted 1 week ago

“TM7 was efficient and easy to deal with.”

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Posted 1 week ago

“Customer adviser SP6 was particularly helpful. Dealt with my inquiry, sorted insurance and managed to get me a fabulous deal. All of which in a very efficient manner. Thank you SP6.”

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Posted 1 week ago

“Appalling. They deliberately provide no phone number so you're forced to interact via live chat. The first time I did that I was placed 12th in the queue, but it took so long for them to get to me that I was forced to abandon the process. Later, when a discrepancy arose after I took out car insurance, they emailed and wrote to me – an odd duplication of work for a company otherwise committed to doing the bare minimum – asking me to submit more documents. Having done so, they emailed me to tell me how much my quote would increase by, but not the new overall total. Then they tried to take the additional payment from an account so suspiciously named, my bank blocked it, decided it was fraud and issued me a new card. One Protect then wrote to me telling me my insurance would be cancelled but failed to say why. Instead, they directed me to their hopeless online portal, where I found zero information. So again, I was forced to engage in their degrading live chat "feature". I was placed 85th in the queue. Finally someone helpful (Bethany, the single star I am awarding is for you) was able to explain that the apparently fraudulent payment was in fact them, but also that the new total for my premium was to be nearly 100% more than the original quote. I am now cancelling my insurance, for which I am to be charged a £60 administration fee, despite there having been little to no administration to speak of, of anything, at any point.”

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Posted 1 week ago

“Excellent”

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Posted 1 week ago

“Very helpful and explained everything Agent was LB3”

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Posted 1 week ago

“Great service, thank you EF1”

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Posted 1 week ago

“Thanks LY4 for all your help in dealing with my enquiry,helpful freindly thank you again,”

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Posted 1 week ago

“SP6 Shanice dealt with my query quickly and efficiently”

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Posted 1 week ago

“LN1 was very helpful though out the chat. Answering all my questions.”

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Posted 1 week ago

“Leanne Warren.Le6 was very helpful today and explained clearly the changes to my policy. Thank you Leanne.”

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Posted 1 week ago

“ML2 WAS QUICK AND EFFICIENT”

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Posted 1 week ago

“My car insurance price was very competitive and easy to arrange. I did not know my policy would auto-renew until I received my renewal quote. At this point I was disappointed to find out that you cannot remove auto -renew via the online portal, and the ONLY way to do so is via the online chat system. I was 85th in the queue when I logged on. After what seemed an age, I got to "chat" with an agent identified as ruby-rose (RW1). This agent was very efficient, quick to respond and very polite. Understandably, several attempts were made to retain my business, however I had already taken out a policy with another company. The agent confirmed the auto renew was removed and the policy would lapse. The only communication I had with this company was via the live chat, which was successful, despite wait time being excessive. I suggest alternative lines of communication be opened to deal with this, as currently it could appear that it is a deliberate ploy to discourage people from looking elsewhere for insurance.”

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Posted 1 week ago

“Happy with chat service”

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Posted 1 week ago

“EF1 answered all my questions quickly and clearly, helping me understand the options available to me and getting me the product I needed. Thanks Emily”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 411,886 reviews