One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,825 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“BC1 were amazing in helping me with changes to my policies. They made everything straightforward and easy to understand. Highly recommend!”

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Posted 4 weeks ago

“Great communications with changing/checking my 2 x policy with One Call this afternoon, the person dealing with my queries was SF7, very helpful, nothing was too much trouble, thanks for the information, this was rather a lot of questions dealt with promptly, keep up the good work.”

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Posted 4 weeks ago

“IS1 is a credit to your company, very informative and very helpful. It was a joy to talk to someone with an in-depth knowledge. Thank you”

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Posted 4 weeks ago

“Thought my prob would take ages but love chat worked very well. My refund was processed with the minimum of fuss by a friendly agent”

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Posted 4 weeks ago

“Nice guy really polite knew his stuff. Well pleased”

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Posted 4 weeks ago

“Excellent communication again today on Chat. Payment query efficiently resolved by Hannah ( HG1). Easy to do, satisfied with outcome. ✅👍”

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Posted 4 weeks ago

“Jt3 was very helpful with are query”

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Posted 4 weeks ago

“I spoke to Ruby (RM2) today who could not have been more helpful and resolved my queries and provided me with the documentation I needed swiftly. I could not have had better service.”

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Posted 4 weeks ago

“AC4 replied to me on the Live Chat and was efficient, polite and helpful. They managed to get me a great deal”

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Posted 4 weeks ago

“AC4 replied to me on the Live Chat and was efficient, polite and helpful. They managed to get me a great deal”

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Posted 4 weeks ago

“High standard of service”

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Posted 4 weeks ago

“Ir2 was excellent and extremely helpful. Thank you.”

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Posted 4 weeks ago

“Shanice SP6 was extremely helpful when the portal would not recognise my password or email although it said I was registered. She managed to sort this out, send me link and I could then access my account. Thank you Shanice ;-)”

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Posted 4 weeks ago

“ET1, what a brilliant chap, helpful, kind, understanding, you made my day! y issue I could nit access the customer portal, from being frustrated, I nded up laughing with ET1, Thank you, you were a star”

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Posted 4 weeks ago

“I had a problem with my car insurance renewal and was obliged to contact One Call customer service using the live chat service. Although it was disappointing to not be able to speak directly with someone, nevertheless the waiting time to get through to an agent was acceptable. I was very impressed with the agent who dealt with my issue, PS1, as her communication was excellent, she engaged with me at each stage of the conversation promptly and took the time to deal with my concerns, which took a while to resolve. She was helpful with options and alternatives and answered my questions very well. I've been with One Call for a number of years now and it was good to feel that, as a customer, I was treated as person rather than just a number; overall I was happy with the way my issue was dealt with.”

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Posted 4 weeks ago

“My issue was resolved quickly once i got through to an agent but there was a long wait to actually chat with an agent which is why i gave a 4 star review.”

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Posted 4 weeks ago

“Stevie aka SS9 was very helpful and deserves a large raise”

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Posted 4 weeks ago

“Very helpful”

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Posted 4 weeks ago

“Sorted my contents insurance w.hich was due to expire”

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Posted 4 weeks ago

“co4, Caitlin G, Very help full in amending our policy”

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Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 409,825 reviews