One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,825 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,825 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ML2 was great at listening to my needs and went above and beyond in ensuring that I was retained as a customer of Onecall. Thank you 😊”

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Posted 4 weeks ago

“Great insurance at a great price. Very helpful advisor on the chat page BB7-Ben.”

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Posted 4 weeks ago

“BC1 very helpful and helped with my renewal. Thank you”

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Posted 4 weeks ago

“GS6 was very prompt and helpful, thank you.”

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Posted 4 weeks ago

“I found contacting your company confusing as its focus is making an accident claim. I wanted to update you on a medical issue. However, when I typed my query in your chat box the reply from KB2 was prompt and put my mind at ease. She was very patient with me and even organised to upgrade my breakdown cover.”

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Posted 4 weeks ago

“CH5 was very helpful. Hole process was simple and brief”

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Posted 4 weeks ago

“I telephoned One Call as my car insurance was due for renewal. I spoke to LN1 who was helpful and managed to find a competitive price.”

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Posted 4 weeks ago

“Used online chat to find out when my documents for change of car would be available on the Portal. Immediate response from your agent, IS1, who uploaded my amended documents to the Portal. Very impressed with this, one of the best online chats I've used (and believe me when I say that some I've used in the past are awful).”

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Posted 4 weeks ago

“LE6.Leanne Warren-le6 was quick, efficient and very pleasant - she understood my issue and acted to resolve straightaway”

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Posted 4 weeks ago

“Ew2 in customer service was amazing thank you for quick help”

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Posted 4 weeks ago

“FS7 was very helpful and calmed me down in stressful situation. Thank you !”

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Posted 4 weeks ago

“SP6 Prompt and efficient response from Chanice”

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Posted 4 weeks ago

“Quick and easy help from IS1”

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Posted 4 weeks ago

“RW2 very nice lady and swift with responses thanks Becca”

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Posted 4 weeks ago

“Very helpful”

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Posted 4 weeks ago

“Excellent service today from One Call. Agent SF7 handled my request perfectly and in excellent time.”

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Posted 4 weeks ago

“JB6 was very helpful. I wanted to change my insurance to another car. She explained everything and it was so quick and easy.”

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Posted 4 weeks ago

“Very good service when resolving my car insurance query. Customer advisor Shayla (SL4))was very articulate and polite.”

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Posted 4 weeks ago

“I had a great experience today. JA1 was amazing — extremely helpful, with excellent communication throughout. He explained everything clearly, made the process easy to understand, and ensured everything felt smooth and stress-free. His quick responses and friendly, professional approach really stood out. He genuinely simplifies things and goes the extra mile for his customers. JA1 is a credit to the team — highly recommended!”

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Posted 4 weeks ago

“I spoke with FS7 and he was very helpful and efficient in getting my situation resolved and I would recommend him as a good respondent.”

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Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 409,825 reviews