One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,506 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Making changes to my new policy generated " admin" fees that are disproportionate. In what was literally a few minutes to amend the policy the £40 plus fee seems too expensive. That coupled with "chat" function as the main point of contact, makes me reluctant to provide a higher rating. The person on the other end was helpful and efficient however.”

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Posted 3 weeks ago

“Very helpful. Explained well.”

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Posted 3 weeks ago

“Many thanks to Niall for his polite and prompt response in dealing with my query/concern”

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Posted 3 weeks ago

“Spoke with agent JS4. Service was excellent. From the very start she was polite, attentive, and made sure to really listen to what I was saying without speaking over me or rushing the conversation. She asked the right questions, gave me the space to explain, and her responses were clear and helpful. It’s rare to come across customer service that feels this genuine – I felt listened to and valued as a customer throughout. I entered the call with the aim of leaving the company, but was reassured about cover levels, given a discount and made aware of follow up actions which has resulted in me continuing my cover with your company. Thanks for all your help Jade. Chris”

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Posted 3 weeks ago

“I recently took out motor insurance with One Call and was having problems accessing my policy documents, but I went to online help and they helped me get them.”

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Posted 3 weeks ago

“Hi just rang your company, spoke to a lovely lady Js4 (Jade) Really helpful and understanding, listened which is important, as I was asking lots of questions !! Not in a hurry to get me off of the phone. Thank you Js4 your brilliant 👏”

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Posted 3 weeks ago

“excelent site”

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Posted 3 weeks ago

“TW9 5* treatment”

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Posted 3 weeks ago

“Excellent customer service provided via online chat by Paige, (PS1). Sorted my query out very efficiently and was extremely patient with me, talking me through things and answering my queries. I am very grateful, thank you PS1”

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Posted 3 weeks ago

“Excellent service with clear and transparent information,the helpful team member was GM2”

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Posted 3 weeks ago

“Adam was great help 😃👍”

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Posted 3 weeks ago

“Bc5 agent was quick and helpful”

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Posted 3 weeks ago

“i was having issues with the portal but have been assured it will be fixed later today.”

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Posted 3 weeks ago

“Despite having trouble getting through to an agent, when I got to Stevie (SS9) they were fast and helpful.”

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Posted 3 weeks ago

“My service was excellent and all issues were easily resolved.”

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Posted 3 weeks ago

“Perfectly answered and dealt with brilliantly for reg change”

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Posted 3 weeks ago

“Ref agent AR5 Dealt with my query so quickly and efficiently. Great service.”

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Posted 3 weeks ago

“Is1 brilliant”

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Posted 3 weeks ago

“LE6 Leanne Warren 100% service with this young lady. Cannot fault in any way.”

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Posted 3 weeks ago

“Really helped me with my enquiry, thank you”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,506 reviews