One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,919 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,919 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Isabell was very efficient”

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Posted 1 month ago

“Kirstine (KB2) was the only representative at One Call Insurance who actually did her job thoroughly and followed up with me to confirm the outcome of the discussions I had had with several reps at One Call. Since 10 Nov 2025 I have spoken to no less than 8 people at One Call in an attempt to resolve the errors evident on my insurance policy document. I also left requests for call backs, which never happened and finally had to use the complaint route to resolve the issues. Kirstine rang me on Tuesday 18 Nov 2025 and within two telephone discussions the matter was sorted, and early on Wed 19 Nov she had completed the matter. That is customer service. Kirstine has a bright, 'sunny' delivery on the phone which was a notable change from others I spoke to; who sounded completely disinterested with a bland tone. I would like to recommend Kirstine for both her amiable approach and tenacity to resolve my problem. Tricia Bendle”

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Posted 1 month ago

“Quick responses and answered my questions”

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Posted 1 month ago

“Great service, called about my renewal and really happy with the advice and price given Advisor RW2, Thanks again”

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Posted 1 month ago

“EW9 was efficient and helpful”

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Posted 1 month ago

“Had to sort my changes on my billing date. The advisor was polite and helpful. Great company. The advisor was KS8”

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Posted 1 month ago

“For the first time for as long as I can remember my renewal quote was cheaper than the previous year staying with the same insurer! Thanks to my advisor who actively helped me to take advantage of additional ways of saving like 3-year no increase on renewal fix price and 0% fee for 12 month direct debit payments instead of one payment! Thank you!”

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Posted 1 month ago

“SP6 helped me today to swap over my car insurance and not only did this but also added a new service and managed to reduce the cost and secure that price for 3 years - brilliant, well done and thank you SP6 :)”

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Posted 1 month ago

“Handled very professionally by MB1”

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Posted 1 month ago

“TJ2- chatbox- very helpful in confirming my policy had been accepted and arranged the documents are to be sent in the post. My wife is seriously ill and this has lightened my load”

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Posted 1 month ago

“Spoke to Anais(AS3) regarding home insurance.She is extremely polite and helpful.Gave me and my family a very competitive price.Well done Anais.You are a real credit to One Call Insurance.Would recommend your superb service to family,friends and neighbours.”

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Posted 1 month ago

“My agent JH7 was very helpful and resolved my query quickly”

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Posted 1 month ago

“Immediate response from TH3 answering my question. Thanks for that Stephen H”

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Posted 1 month ago

“GB3 - very helpful thanks”

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Posted 1 month ago

“EK2 explained everything and was ferry patient with me. Thanks”

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Posted 1 month ago

“Had a great chat with KT7 today. KT7 helped me improve on my quote just by giving some more details of my house and my personal circumstances. Much appreciated 🙏🏻”

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Posted 1 month ago

“KT7 was quick and helpful. Many thanks”

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Posted 1 month ago

“RW2 was very helpful today, and explained everything clearly. Helped me out swiftly and professionally, great service.”

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Posted 1 month ago

“Dealt with WP1 he was helpful and excellent and quick . Thanks”

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Posted 1 month ago

“I have just finished speaking with customer service agent TJ2. She was very helpful and we managed to resolve a problem very quickly. It couldnt be done through the portal and I had been trying to sort for a couple of days. She was efficient, helpul and friendly.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 409,919 reviews