One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,192 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So helpful in sorting out my home insurance. A great price for the service offered.”

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Posted 3 weeks ago

“JL9 - Jenny was very helpful and made my renewal process so smooth and understandable. Straight to the point and very helpful.”

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Posted 3 weeks ago

“Great customer service. JT3 was very helpful and polite”

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Posted 3 weeks ago

“Spoken to by PS1 on live chat, very helpful and polite.”

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Posted 3 weeks ago

“WP1 - I received clear and concise information in regard to the changeover of my car insurance and was provided with additional information in regard to no hire car provision which I added to my policy. All questions were clearly answered and I have come away from this call with confidence that everything has been provided by OneCall.”

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Posted 3 weeks ago

“MB9 was very helpful, thank for support.”

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Posted 3 weeks ago

“Helpful and dealt with quickly”

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Posted 3 weeks ago

“Helpful and dealt with quickly”

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Posted 3 weeks ago

“KSB helped change details for me and was very quick to do”

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Posted 3 weeks ago

“Very helpful and reduced my payment...”

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Posted 3 weeks ago

“I spoke to Sasha SM5 this morning about some changes to my home insurance. She was so friendly, professional and helpful. She answered all my questions and amended my policy as requested.”

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Posted 3 weeks ago

“My call with LN1 was very professional and speedy.”

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Posted 3 weeks ago

“I spoke to LN1 he was very helpful and sorted out my query very efficiently. I was very happy with the new quote he gave me for my car insurance.”

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Posted 3 weeks ago

“JL9 was great, sorted my policy out with no problem”

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Posted 3 weeks ago

“JL9 was great, sorted my policy out with no problem”

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Posted 3 weeks ago

“For HG4. Extremely helpful. Set my mind at rest. Thank you.”

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Posted 3 weeks ago

“Picked up new Tesla which had 24hr cover to allow registration to go through. This hadn't completed and needed to contact customer services via the live chat. My call was handled by Elizabeth W. - EW2 - and while it was a bit time consuming we managed to effect the change of vehicle smoothly. Thanks again Elizabeth.”

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Posted 3 weeks ago

“HM1 helped change my address she was polite and respectful”

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Posted 3 weeks ago

“After being extremely frustrated trying to find a non claim number to call. I dialled the wrong number and was put on hold for over 10 minutes to be diverted to the correct number. I suggest One Call promote numbers to call, it is clear they only want customers to use the portal. We were unable to use the portal for our amendment. This is something one call should address to improve customer experience. When we finally spoke to an agent, Tom Hickman (TH3) he couldn’t have been more helpful and patient with us. Saved the day with our thoughts on One Call . Would have been a one star review otherwise. Well done Tom.”

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Posted 3 weeks ago

“Query sorted immediately with no delay”

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Posted 3 weeks ago

One Call Insurance is rated 4.7 based on 447,192 reviews