One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,506 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have been with one call for years and years and never ever had a problem with them,always excellent customer service and really nice friendly staff who go above and beyond to help so thankyou. Today I have dealt with leanne and Rebecca rebecca (rw2) LO387392133GB”

Helpful Report

Posted 3 weeks ago

“EA6 Ellie Hatfield was very friendly and very helpful and it was a pleasure speaking with her thanks Ellie”

Helpful Report

Posted 3 weeks ago

“One Call insurance have been great to deal with and their portal very easy to use and navigate. My review would have been 5 out of 5, except I feel the cancellation fee was quite extortionate (more than half of the refund) for a policy that had never been claimed from, with full no claims bonus and only 4 months left to go.”

Helpful Report

Posted 3 weeks ago

“kadie aka**KT7** at onecall insurance was fast efficient and knowledgable as well as getting it done right first time .. painless and easy experience thank you kadie :-)”

Helpful Report

Posted 3 weeks ago

“LE6.Leanne Warren-le6 Leanne was very helpful and retrieved a decently priced quote for my renewal. Thanks. Have all my classic cars insured with One Call insurance and hopefully will remain with them in the future too. Online portal is a good feature and customer service is also good...”

Helpful Report

Posted 3 weeks ago

“Jack T was very helpful (which is why I have given 5 stars) but he was unable solve my problem of not being able to log in to the website which has been the case since starting the insurance. It appears after an hour on the online chat that there’s an IT issue..”

Helpful Report

Posted 3 weeks ago

“The live chat agent Adam was very helpful and made my inquiry go smoothly. This was the second live chat i was in, the first one timed out just at the point of paying which was quite annoying. I was also offered 2 different figures for the amendment of my vehicle insurance. The latter being the cheapest by about £70 which didnt make much sense as every detail was the same as the first time i spoke to someone on the live chat.”

Helpful Report

Posted 3 weeks ago

“Excellent service from GM2”

Helpful Report

Posted 3 weeks ago

“HP1 was very helpful with my query. Appreciated it. Thank you”

Helpful Report

Posted 3 weeks ago

“KT1 – Keira – kt1 Was very helpful and informative dealt with my questions effectively and professionally she did her best to provide a competitive quote”

Helpful Report

Posted 3 weeks ago

“KT1 – Keira – kt1 Was very helpful and informative dealt with my questions effectively and professionally she did her best to provide a competitive quote”

Helpful Report

Posted 3 weeks ago

“Filled in the changes I wanted a quote for Online as directed, website told me to use chat. Filled in all the details again, only to find I was 36th in queue. Eventually got through to someone, unsure if it was a bot or a human, either way it was useless. Had to give all the details again, only to be told to click on a link for the quote which then vanished. Leaving me back to square one and an hour down that I will never get back. I cannot find a telephone number to call 'One Call', so Im now in limbo. Absolutely useless company with zero customer service - AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 3 weeks ago

“GB3 was the advisor who helped me today. One I got from 14 in the queue to being number 1, GB3 was also number 1 in his efficiency to help me resolve my concern. Top man and credit to your service.”

Helpful Report

Posted 3 weeks ago

“Leanne Warren-le6 Was super helpful and friendly and has given me a great deal for my car insurance. Thank you so much”

Helpful Report

Posted 3 weeks ago

“Quick and easy to update my policy. EK4 was very helpful.”

Helpful Report

Posted 3 weeks ago

“Had a few question on the car insurance policy, ci9 was very helpful .”

Helpful Report

Posted 3 weeks ago

“Good human response, got the answer I wanted. It would be useful to have a "save chat", so I have what you have said in writing as it were. One more thing: when I started queueing, it said I was 43rd in the queue. 20 mins later, I was 42nd...!!!! Then, Toni started chatting. I nearly missed this!”

Helpful Report

Posted 3 weeks ago

“Manage to renew my house policy and save over £140 on the original renewal quote thanks to KT1 help”

Helpful Report

Posted 3 weeks ago

“Operator ci9 was helpfull and efficient in dealing with the cancellation of my policy”

Helpful Report

Posted 3 weeks ago

“We've recently moved house and have had to change our address with numerous suppliers and utilities. OneCall were the only company that charged me. The charge was in excess of £72 for a few seconds work. We then had a letter and a text to say our policy would be cancelled and I had to contact them to ensure that it wasn't. There is no telephone number to ring - it all has to be done by messaging.”

Helpful Report

Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,506 reviews