One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 440,122 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 440,122 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Call taker IS1 was very helpful and solved my query immediately”

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Posted 1 day ago

“PE2 was polite and helpful answered all my questions to cover a vehicle . Although I do wish you could speak to people over the phone it would be quicker .But that is not her fault at all”

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Posted 1 day ago

“JT3 helped sort my enquiry quickly and advised what I needed to do next to validate my no claims discount. Very helpful.”

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Posted 1 day ago

“JC1 was very helpful in quickly locating my details and confirming I needed to set up a new direct debit (as I'd accidently cancelled theirs by mistake). Very friendly & professional, and once I'd provided the bank details, clearly very keen to try and get me to add additional cover to my policy!”

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Posted 1 day ago

“Chatted with TW9 online very helpful. Not his fault but online portal it should be easier to cancel your policy”

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Posted 1 day ago

“Sp6 was very good and helpful promptly replying to my questions and has persuaded me to stay with one call.”

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Posted 1 day ago

“Very good and efficient”

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Posted 1 day ago

“Very efficient sales team, Leanne LE6 made renewing my home insurance simple”

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Posted 1 day ago

“Elizabeth (EW2) was extremely helpful in trying to assist me to change my policy over from one car to a new one (that is until I wasn't sure whether my new Hyundai was manufactured outside of the EU!) Very professional, an asset to One Call.”

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Posted 1 day ago

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Posted 1 day ago

“Ti2 was very helpful. Explained what I had to do to resolve the issue I was having on the website. Keep up the good work.”

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Posted 1 day ago

“I was speaking to SP6 this afternoon and she helped me with my renewal. She was very efficient and I found it helpful to be able to chat online with her.”

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Posted 1 day ago

“EG4 was extremely helpful and patient explaining things in detail to me. I had changed vehicles and wanted to continue cover with One Call if possible. Many thanks for all her help this afternoon”

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Posted 1 day ago

“Awesome service by Sasha !”

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Posted 1 day ago

“Was speaking to SP16 she was very helpful on everything.”

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Posted 1 day ago

“The Customer Service Representative called extremely polite professional and knew to look for better price and provided an excellent renewal price and cover big thanks Leanne Warren-le6 Team Tikki”

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Posted 1 day ago

“Amazing work! Tara (TJ2) helped update my licence number check which I kept forgetting to do - super fast and efficient. Really happy with the policy, the app and Tara - all on a Bank Holiday weekend - thank you!”

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Posted 1 day ago

“ti2 WOW, This fantastic individual has RESTORED my faith in CUSTOMER SERVICE After waiting a while and expecting to be dealing the usual clueless customer service rep, ti2 WAS A BREATH OF FRESH AIR!!!!!! Not only resolved my query in record time, extremely knowledgeable, friendly, courteous, helpful and diligent. Highly recommend One Call much more now from this one interaction!!! Keep up the good work ti2.”

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Posted 1 day ago

“I had to update my policy. After the theft of my truck I had to get more security and up the mileage on the van. The web portal isn't the most navigable, but I'm sure they're all similar, so I went onto livechat and EW2 opened the chat. EW2 was excellent. Efficient and personable, which is just what this kind of job requires. Great stuff.”

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Posted 1 day ago

“TJ2 was a great help!!”

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Posted 1 day ago

One Call Insurance is rated 4.7 based on 440,122 reviews