One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 428,356 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 428,356 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I dealt with BC5 today and she was very patient and helpful with me which was very much appreciated, she sorted the issue I had thank Britney”

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Posted 9 hours ago

“EE3 was Brilliant. Very helpful and informative. I am an older guy so tech stuff a bit bamboozling but the chat bit was helpful and informative. Nice Job EE3”

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Posted 9 hours ago

“NK3 was really helpful and sorted what I needed with ease.”

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Posted 9 hours ago

“CM7 was helpful”

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Posted 9 hours ago

“RW2 very helpful”

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Posted 9 hours ago

“EE3 was great today, speedy with helping my query and very friendly”

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Posted 9 hours ago

“Helpfull and quick response from Courtney ci9”

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Posted 9 hours ago

“RW2 re-assured me that my insurance had been changed over to the car I have just bought as I couldn’t see it online. Thank you”

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Posted 10 hours ago

“AS3 was very helpful and managed to reduce my quote to below a competitors price.”

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Posted 10 hours ago

“KT7 was able to substantially reduce our renewal quote which was great”

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Posted 10 hours ago

“I have just had a chat with JE7, on the live chat. I raised a small problem and they sorted it out very quickly. I am very happy with the service I just received and highly recommended this company.😁”

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Posted 10 hours ago

“This is a report in respect of difficulties with the claims department particularly the call handler Aleesha KAUR. On the 26th May I reported an accident and was open and honest about the circumstances, the call lasted 35 mins and was dealt with by Brook who was very good and she reiterated that the one call claims department would contact me for further details so I could update my claim. Within less than 24hrs they had made a decision on the claim, placed that I was at fault and despite contacting them trying to give them further information Aleesha Kaur challenged my version of events, solely went off on what was solely said on the 1st report and did not listen, she challenged what I had spoken about and made me feel that I was a criminal, I was lying and that this was my fault to simply get the claim resolved. This incident was not properly investigated, I expressed concerns about the 3rd party being insured and gave them the facts to which she stated that this was nothing to do with one call. I also aired my concerns regarding the positioning of the 3rd party again this was ignored, one call claim that call handling staff are professional and knowledgeable and yet they quote Rule 202 from the highway code ignoring the facts. Do not claim and do not use one call insurance despite how good their policy prices are.”

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Posted 10 hours ago

“Helpful and informative despite the long wait - the system not the person!”

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Posted 10 hours ago

“EW2 Did good job.”

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Posted 10 hours ago

“RW2 was very helpful and efficient. Sorted it all out for me with no hassle and explained everything. First time on Chats, will be using it again!!”

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Posted 10 hours ago

“AP1 was excellent, so patient and helpful. I am very deaf as I have lost my hearing aid and cannot phone the claims line and I just wanted to know if I could claim. I am now going to go onto live chat with OneCallClaims. Very professional help. Thank you AP1.”

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Posted 10 hours ago

“Used the Chat-box today to update some details, and OS1 (Isabelle) was very professional and this made the process very easy, was happy with how quick the process was, compared to spending 1 hour in a phone Queue”

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Posted 10 hours ago

“JG4 was super helpful and quick to respond”

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Posted 10 hours ago

“NK3 - did well until the upsell”

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Posted 10 hours ago

“EE3 was very helpful”

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Posted 10 hours ago

One Call Insurance is rated 4.6 based on 428,356 reviews