One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 429,771 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 429,771 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“ar3 answered my query quickly over livechat and was friendly & polite.”

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Posted 17 hours ago

“I had a number of queries and TJ2 was brilliant working through them. I’d inadvertently used two different email addresses and couldn’t find my documents TJ2 sorted it instantly brilliant service. I gladly signed up for car breakdown at £3.85 a month it was a no brainer, so thank you Tara for suggesting it. I wouldn’t hesitate to recommend One Call!”

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Posted 18 hours ago

“Agent KT7 requoted my house insurance renewal to almost match a comparable competitors quote.”

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Posted 18 hours ago

“EL 3 was excellent, dealing with my insurance renewal. I was unhappy with the original quote and she listened to my explanations of what I wanted and very quickly came back to me with a much more acceptable quote. She was polite, patient and helpful throughout.”

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Posted 18 hours ago

“AR2 was very helpful today with amending my motorcycle policy for a change of vehicle. I tried to do this via the customer portal but it would not recognise the new vehicle registration. So then I tried the on line agent. I found this difficult to get my message across at first and the the outcome was far to expensive. AR2 was far more helpful with my needs and gave me a reasonable price to change to the new vehicle. So I am very happy with her sercive. I was not happy with the the customer potal.”

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Posted 18 hours ago

“I used the text chat service today and BG3 (the code name for the operator/customer services rep) was very helpful. I was third in the line and waited approximately 5 minutes to be greeted online. I was able to provide the call handler the explanation of my issue which she was able to provide a resolution. Well done.”

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Posted 18 hours ago

“Had to get in touch with yourselves due to the passing of my dad so I needed to cancel his insurance, I was on chat with NK3 and she couldn’t have been anymore helpful. Very sympathetic and answered all my questions”

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Posted 18 hours ago

“Isableele IS1 was fantastic Once again brilliant customer service. Quick easy policy change. Polite ans friendly. Quick chat response. Very happy customer once again. Been with the company a few years now and il continue to be for a long time. Thanks isabelle xx”

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Posted 18 hours ago

“Hi i found my chat with AS3 very helpful. keep up the good work”

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Posted 18 hours ago

“Apart from a long wait to be connected, which is not the customer service person (CH5) I chatted with's fault, he sorted out my query very quickly and professionally.”

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Posted 18 hours ago

“Extremely straightforward & very helpful. LB5 was brilliant”

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Posted 18 hours ago

“JM6 was very helpful & efficient with dealing with changes I needed to make to my existing policy.”

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Posted 18 hours ago

“CN4 was very pleasant Thank You”

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Posted 18 hours ago

“ET1 was very helpful. Showed patience and understanding. I am happy with the way he dealt with my questions.”

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Posted 18 hours ago

“Dealt with SS9 today, I was looking for an updated Quote for my Car Insurance. To my surprise the quote came back better than expected, with the money saved I was able to take advantage of the upgraded breakdown service offered. I also took advantage of the Platinum service which locked in the prices for 3 Years. So it was a Win Win Chat.”

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Posted 18 hours ago

“Good polite service, very informative.”

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Posted 18 hours ago

“EW2 was very helpful and sorted out the issues I needed help with. She was very polite and informative very much appreciated her help and guidance.”

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Posted 18 hours ago

“LN1 was professional, helpful and informative and managed to get me a deal on my insurance policy that I am happy with.”

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Posted 18 hours ago

“SF1 was very helpful and provided the information I asked for”

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Posted 19 hours ago

“GM2 was polite and proficient. My questions were answered quickly and clearly and I felt I was in good hands. Very pleased and impressed with the service, even if it took a while to get through. But that was not the fault of the agent!”

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Posted 19 hours ago

One Call Insurance is rated 4.7 based on 429,771 reviews