One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 440,040 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 440,040 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KB2 was very helpful and polite”

Helpful Report

Posted 1 day ago

“Rb1 was excellent thank you”

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Posted 1 day ago

“KB2 was very helpful”

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Posted 1 day ago

“Had a problem trying to renew my insurance today online - so went onto chat with Joel - great service , re-quoted on chat, a small saving on last year's price, so very happy --- another year of great service - very easy to deal with One Call, agents knowledgeable, very helpful and easy to deal with - Highly recommend”

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Posted 1 day ago

“MB9...was very helpful...as I am 73yrs old I find automated systems a bit overwhelming ..however MB9 helped me understand in plain terms ... thank you M....”

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Posted 1 day ago

“JH7 helped me out with a query regarding my employment status via live chat. All sorted in a few minutes with clear answers. Thanks!”

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Posted 1 day ago

“ji9 Very helpful and my query was sorted very quickly.”

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Posted 1 day ago

“Very quick and efficient service from agent MB9 with cancelling my policy. Thanks”

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Posted 1 day ago

“I messed up the start date on my policy and after not being able to physically talk to some one and being bounced around 3 times in the online chat Emily (EB4) amended my policy within minutes and was very clear with what she was doing. I chose one call as the policy and price were competitive.”

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Posted 1 day ago

“EK2 (Erika K) was very helpful in changing our vehicle insurance including outlining different options.”

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Posted 1 day ago

“Helpful chat that got me through what I needed to do. JF2 helpful.”

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Posted 1 day ago

“AF1 did a great job over live chat and managed to get my renewal through. Thanks Alex F”

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Posted 1 day ago

“Live chat with Shanice P username SP6 she was so helpful and patient! wouldnt hesitate to recommend One Call Insurance.”

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Posted 1 day ago

“As I am due to change my car shortly I therefore needed to change my insurance too. Ben (BB7) was very helpful and polite as he patiently talked me through the available options. As well as giving me the cost for amending my existing policy he also searched for a new one which actually turned out to be the most cost-effective option.”

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Posted 1 day ago

“I contacted DB4 to discuss the renewal of my policy and was dealt with very well with all answers to my queries handled very efficiently.”

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Posted 1 day ago

“RB1 was great! Live chat can always be slow but I massively appreciate feeling like the responses are a human and not script- following. Especially when T & Cs are t always clear. Thank you!”

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Posted 1 day ago

“Chatted online with TW9 to cancel my renewal. No reflection on One Call. Just wanted a change for various reasons. TW9 did a great job, finding me another quote, offering to look at it further and then accepting my decision politely and professionally. It's always helpful to be able to renew or cancel with zero hassle. Not everywhere does that.”

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Posted 1 day ago

“user ji9 helped me out with changing over insurance at good price and patient”

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Posted 1 day ago

“Had to renew my car insurance. Was going to cancel as had a better offer from Hastings. Joel (JF2) Was very helpful. Quoted me a better offer. Put my mind at ease. I'm Not that confident with online stuff. Getting better thou”

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Posted 1 day ago

“They answered all my questions promptly the caller was rb1”

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Posted 1 day ago

One Call Insurance is rated 4.7 based on 440,040 reviews