One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 407,524 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 407,524 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There was an unexpected delay, agent NK3 helped resolve the issue quickly and efficiently. Thank you Natasha”

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Posted 1 day ago

“Philip(PV1) was very helpful and I didn’t wait long for our live chat. Made the changes very quickly and easily. Great service!”

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Posted 1 day ago

“CH5 was very helpful and efficient via livechat”

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Posted 2 days ago

“Quick, to the point, and helpful. All good”

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Posted 2 days ago

“MG9 was very informative and helpful.”

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Posted 2 days ago

“Great service dealing with LG3. Very efficient.”

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Posted 2 days ago

“They met my needs howeverni had to wait too long to join the chat almost 30mins and I was unable to leave the screen in that time. CH5 met my needs”

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Posted 2 days ago

“Was not happy with my renewal quote so went through a whole range of options with call handler CH5. Charlie worked hard to sort out alternative cover and to answer my questions. In the end I was happy to renew.”

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Posted 2 days ago

“Very helpful and efficient when the portal wasn’t working”

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Posted 2 days ago

“I did a Livechat with Tara TJ2 and she was so helpful. Thanks for the great service”

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Posted 2 days ago

“I had a lot of problems getting through to anyone, but I got onto the live chat with WP1 and he was able to sort things out for me very quickly. Thanks.”

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Posted 2 days ago

“TJ2 helped me today on the live chat and resolved my query quickly. Took a while to get answered but a message did say where I was in the queue. Excellent customer service. Thank You”

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Posted 2 days ago

“Really helpful polite and engaging a credit to the company 😊”

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Posted 2 days ago

“ML2 was very efficient, I was going to cancel as policy had gone up, but they got me a quote cheaper than the previous year, so I’m very happy!”

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Posted 2 days ago

“After having heart surgery I was told to let my insurance know, wasn’t looking forward to the conversation! How wrong was I what a pleasant chat and helpful response from from a lady LD7 she made me feel at ease,. One call insurance you need to look after this lady, you don’t want to lose her..”

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Posted 2 days ago

“Amazing customer service”

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Posted 2 days ago

“Fantastic the lady Elizabeth EW2 so very helpful”

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Posted 2 days ago

“Really helpful and patient x”

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Posted 2 days ago

“JF2 was Efficient. Helpful. Took a while to get going. Not his fault, obviously.”

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Posted 2 days ago

“Excellent, very efficient. Helpful.”

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Posted 2 days ago

One Call Insurance is rated 4.6 based on 407,524 reviews