One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 439,083 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 439,083 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Especially the service by EG5 who was very helpful and understanding.”

Helpful Report

Posted 18 hours ago

“Extremely helpful on live chat”

Helpful Report

Posted 18 hours ago

“Efficient no fuss & polite service.”

Helpful Report

Posted 18 hours ago

“It was difficult/frustrating getting through to One Call, by phone, to discuss my motor renewal policy. I tried 3 times & each time the AI Bot cut me off instead of connecting me. I resorted to trying the Live Chat online which was equally unsuccessful. However, on my 4th attempt, by phone, using my mobile phone, I managed to get through to a real human being. Leanne was very helpful, polite & explained everything clearly; she listened to my questions, answered them satisfactorily & was patient/kind. Leanne delivered an outcome which exceeded my expectation & offered me a very good renewal deal. Leanne's username is LE6.Leanne Warren - le6 'TEAM TIKI' & it is my pleasure to nominate her for customer adviser of the year. Persevering with trying to speak to a human being delivered a good result. I have been with One Call for quite a few years now, & apart from 2 of those years - 2024 & 2025 when the costs were high, I have found the price of my insurance policies to be very reasonable compared with other companies.”

Helpful Report

Posted 19 hours ago

“JF2 was very helpful in the online chat and helped me get the right cover for a good price.”

Helpful Report

Posted 19 hours ago

“I was advised that my proof of no claims bonus was still on my previous car. I spoke with JE3 who assured me that he would rectify this issue and advised me how to ensure that NCB was live and evident. He was polite professional and extremely helpful. Sorted within minutes. He kept in contact all the way through the process. A brilliant Ambassador for One Call”

Helpful Report

Posted 19 hours ago

“BH1 very helpful and friendly Great customer service! Thank you”

Helpful Report

Posted 19 hours ago

“AM3 was very efficient , very informative and completed the change I was seeking to make , with prompt reply when I sent my enquiries .”

Helpful Report

Posted 19 hours ago

“Very quick answers to my queries from JA7.”

Helpful Report

Posted 19 hours ago

“TJ2 Tara was excellent tbh, she answered all my questions extremely quickly and confidently and that is all i can ask of her, if and when i get in touch again i hope it’s her get i get again.”

Helpful Report

Posted 19 hours ago

“KB2 was a great help today. Thanks”

Helpful Report

Posted 19 hours ago

“Sm6 really lookafter me and sorted the problem out.Very understanding top service from them all done quickly.”

Helpful Report

Posted 19 hours ago

“Very helpful agent, I found the process of getting help time consuming and frustrating but once onto the agent everything was sorted quickly and a new renewal completed.”

Helpful Report

Posted 19 hours ago

“My enquiry was handled professionaly”

Helpful Report

Posted 20 hours ago

“Isabelle was very professional and proficient in helping me solve a rather complicated (for me ;) )policy.”

Helpful Report

Posted 20 hours ago

“Easy to get through to chat and sort out a change, JP3 was very helpful and got everything sorted.”

Helpful Report

Posted 20 hours ago

“Caitlin was really helpful and put us at ease explained everything in detail to us which made it easier to understand .Thank you Caitlin your a superstar 👏🏻”

Helpful Report

Posted 20 hours ago

“JE3 very helpful and polite”

Helpful Report

Posted 20 hours ago

“I was very impressed with Leanne LE6.Leanne Warren-le6 helping me to obtain a very much improved competitive quotation. She was very helpful, knowledgeable and efficient .”

Helpful Report

Posted 20 hours ago

“TH3 gave me excellent service for transferring my car insurance to my new car. He was very thorough, clear, friendly, & efficient And he took my payment, so I could drive my new car straight away. Thank you TH3, great service.”

Helpful Report

Posted 20 hours ago

One Call Insurance is rated 4.7 based on 439,083 reviews