One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 429,230 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 429,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First class service from call handler SS9 really helpful and informative. A happy customer.”

Helpful Report

Posted 7 hours ago

“Great service yet again Thank you IS1”

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Posted 7 hours ago

“LD7 was very helpful on my d/debit query. 5 stars. One star deducted for the Company's set-up of pushing customers to live chat without the option to phone and speak to someone.”

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Posted 7 hours ago

“Good customer service”

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Posted 7 hours ago

“No help what so ever I told the lady who I spoke to I have another policy with no claims bonus on it to use this for a new policy I have just taken out and also on the policy I have just cancelled and could she use these two policies to confirm the no claims bonus but all she did was to send yet again another email to download and send the proof but I do not know how to do this I thought given my phone call she could have done this on her computer but no let’s complicate it and send an email”

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Posted 7 hours ago

“Was very quick and easy process. CM7 was very helpful and friendly , and answered all my questions fully.”

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Posted 7 hours ago

“IS1 - Isabella - was very quick to answer my queries. Everything for my renewal was sorted clearly and efficiently. Thanks”

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Posted 7 hours ago

“EF3 really helped me as I must saying previous discussions were definitely not helpful”

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Posted 7 hours ago

“Is1 was really helpful today, she smoothly changed my insurance to a new car and offered a great price.”

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Posted 7 hours ago

“KT7 was very professional but also very friendly”

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Posted 7 hours ago

“EF3. I spoke with two members of staff by on line “chat”. Elliot, the first respondent, quickly transferred me to the correct department with a brief but courteous explanation that he couldn’t assist. Becca (W) was the next colleague and she was very thorough, patient with my query and had exactly the right information. Thank you all at One Call”

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Posted 7 hours ago

“Not too long to wait and very efficient agent FP2 I think it was.”

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Posted 7 hours ago

“Helpful online chat today”

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Posted 8 hours ago

“ti2 was very helpful and confirmed all I needed to know regards the specific issues with my car prior to me committing to purchase insurance, thank you :-)”

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Posted 8 hours ago

“Prompt answer to my enquiry”

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Posted 8 hours ago

“SM5 SASHA was very helpful and go me a good price. very satisfied.”

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Posted 8 hours ago

“KS8 dealt with my query rapidly and was very polite. Great customer service. Fast response not forever waiting in a queue just to chat with someone. Would recommend 😊”

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Posted 8 hours ago

“Great quick advice by KS8, got me a great deal thank you”

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Posted 8 hours ago

“Spoke with Tommy, Username TM7 today regarding my renewal on my car insurance. The price has increased from last year and he managed to reduce the monthly premium to slightly less than I was paying. Very happy with the service, Tommy was very polite and friendly”

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Posted 8 hours ago

“Had a chat with Mati today about my car insurance. Very helpful indeed thank you mk4”

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Posted 8 hours ago

One Call Insurance is rated 4.6 based on 429,230 reviews