One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 431,433 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 431,433 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spoke with Emily (EE3) and she sorted out my issue very very quickly. Handles everything very professionally and kept me informed throughout! Thanks again Emily”

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Posted 15 hours ago

“Took a very long time to get my issue resolved. I felt questions were raised unnecessarily to prolong the call & keep me as a customer. Having answered all the questions the call was finished satisfactorily.”

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Posted 15 hours ago

“I am writing to provide feedback regarding the service I received from a One Call agent (TW5) following a motoring incident on Thursday 18th June 2026 at approximately 10:30 hrs. The incident occurred when my caravan became uncoupled from my car while making a right turn, resulting in damage to both vehicles. Unfortunately, the handling of this claim was significantly below expectations for the following reasons: - Lack of Technical Understanding: The agent (TW5) appeared unable to comprehend how the vehicles were attached or the nature of the separation. - Incorrect Information & Failed Transfers: I was initially told I was not insured with One Call. The agent then refused to identify the supposed insurer, citing "Data Protection," and transferred me to two different incorrect numbers where I received no reply. - Misrouting of Claims: During a follow-up call today, Friday 19th June 2026, TW5 transferred me to Allianz Commercial. After a 15-minute wait, an agent named Craig informed me that Allianz Commercial does not handle private cars and that my actual insurer is LV. - Poor Efficiency: It was only through Craig’s assistance that I obtained the correct contact details for LV. After a further 20-minute wait, I finally reached an agent named Araya, who handled the claim professionally. I am extremely dissatisfied with this experience. One Call proved to be "several calls," and it is clear that agent TW5 requires significant training regarding attention to detail, technical knowledge of vehicle attachments, and customer empathy. As a result of this experience, I will not be renewing my policy through One Call when it expires. I will also be sharing this feedback via external review platforms as requested in your previous correspondence.”

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Posted 15 hours ago

“Very helpful indeed”

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Posted 15 hours ago

“Secondary quote needed,Adam c talked me through everything And was very helpful”

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Posted 15 hours ago

“I used the online chat service today to answer a query around my policy. I was assisted by operator LD7 who was polite, efficient and extremely helpful in dealing with my query and putting my mind at ease .... highly recommended”

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Posted 16 hours ago

“Issue quickly resolved by ir2 (however I don’t particularly agree with a £5.00 admin free just to change my address).”

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Posted 16 hours ago

“Really helpful. I was looking to cancel but ended up with a £21 a month saving.”

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Posted 16 hours ago

“EW9V helped with my query but also with advice regarding extras I could add to my policy. This was much appreciated.”

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Posted 16 hours ago

“OC3 was very helpful and sorted my problem.”

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Posted 16 hours ago

“AW1 answered my query very quick and gave the details I required to resolve my enquiry. Thank you”

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Posted 16 hours ago

“Fast, efficient and simple. Jenny L (user name JL9) did all requoting at lighting speed, payment sorted at the same time. I wish to sorting out all enquires that way!”

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Posted 16 hours ago

“Excellent service and speed A++++ Thanks AR5 Adam”

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Posted 16 hours ago

“Spoke to Isabelle (username IS1). very helpful and knowledgeable and quick to respond. Thank you for your assistance! Paul”

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Posted 16 hours ago

“CH5 was really supportive and helpful when we get through with my issue. Thank you so much.”

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Posted 16 hours ago

“BG3 was extremely helpful. She went above and beyond to make sure i got the best deal for my insurance. Highly recommend 👌”

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Posted 16 hours ago

“Helped change my policy and registration”

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Posted 16 hours ago

“CN4 Connor Quickly replied to my typedquestion and answered it fully and clearly explaining the answer to my question.”

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Posted 17 hours ago

“EB7 has been exceptionally helpful and with great foresight. I was hoping to stay with one call and with their help I was able to.”

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Posted 17 hours ago

“I chatted with Holly, as I had found a quote considerably cheaper than my renewal quote. I was very happy that she managed to near enough match it. I was pleased because I have been with One Call for years & was reluctant to change insurers- which I would have done for a cheaper deal.”

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Posted 17 hours ago

One Call Insurance is rated 4.7 based on 431,433 reviews