One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 407,698 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 407,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“LG3 was really helpful today and helped me with my problem straight away whilst getting straight to the point.”

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Posted 19 hours ago

“Very good customer service. I was struggling to find my renewal price but CH5 helped with quickness & efficiency. Even taking payment on the day as the 23rd was my cut off.”

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Posted 19 hours ago

“One Call insurance provides good value insurance which is flexible and also includes breakdown cover. It renews monthly which is a little odd but I assume that is what allow you to cancel the policy with no admin fees or deductions. The only issue I found was that you can't really speak to anyone on the phone about your policy. It is all done by web "Chat", which is not the most convenient. I "Chatted" with IS1 who was very helpful and efficient but I would have liked to have spoken with someone.”

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Posted 19 hours ago

“Sara SF7? Was very helpful and not pushy”

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Posted 19 hours ago

“AR5 managed enquiry very professionally”

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Posted 19 hours ago

“Good customer service”

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Posted 19 hours ago

“Chat Operator "CN4" was able to speedily supply me with an invoice for my company van insurance policy taken out at the beginning of Jan 2025.”

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Posted 19 hours ago

“Very happy with ks8. Decided to go ahead with policy. Will review personal accident cover details.”

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Posted 19 hours ago

“No issues cancelling my policy as selling our car”

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Posted 19 hours ago

“Very good service from PS1 absolutely useless the person before”

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Posted 19 hours ago

“Thanks to PS1, who stayed on the line and kept responding whilst I was sorting something out with another company, so that I could get everything worked out in the one conversation. Really helpful.”

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Posted 19 hours ago

“I was extremely happy with the help I got from your customer service representative. He was kind, helpful and understanding and helped me solve the couple of problems that I had with my policies. Thank you to ji9”

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Posted 19 hours ago

“KL4 was very helpful, friendly and courteous”

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Posted 19 hours ago

“JH7 assisted me today, he was patient, professional and assisted me with everything I needed.”

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Posted 19 hours ago

“Very happy with services today”

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Posted 20 hours ago

“Contacted One Call via the live chat with a query on my renewal invitation. Adam - AR5 handled my query, and came back with a detailed and easy to understand - no jargon - explanation to my query with options to move forward with. Overall very efficient, knowledgeable and friendly response.”

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Posted 20 hours ago

“Very happy with the service from sf7”

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Posted 20 hours ago

“NK3 was very helpful”

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Posted 20 hours ago

“MB1 was very patient and helpful at re-quoting me to a better price.”

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Posted 20 hours ago

“KS8 Was really helpful today in sorting out my insurance policy and making the changes I requested. It was an online service by text mail and worked very well and I’m very pleased with the outcome.”

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Posted 20 hours ago

One Call Insurance is rated 4.6 based on 407,698 reviews