One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 445,636 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 445,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and great service”

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Posted 18 hours ago

“Great service today from LG3”

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Posted 19 hours ago

“Helplful and easy to use/follow. Thank you HH2!”

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Posted 19 hours ago

“KS8 was more than helpful and understood my position and answered my questions clearly”

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Posted 19 hours ago

“**★★★★★ KT7 should not be legally allowed near a keyboard** I opened OneCall's live chat with one job. ONE JOB. I had a cheaper quote from Confused.com loaded in the next tab, my exit message half-typed, and the steely resolve of a man who works in finance and knows exactly how this game is played. Reader, I am still with OneCall. I am paying more. And I am *happy about it.* I don't know what happened. I also don't know who happened. All I know is "KT7." No name. No face. Could be a Kate. Could be a Keith. Could be a Kevin from Telford. Could be seven very persuasive cats in a trench coat. I've decided not to find out, because the mystery is the only thing I have left. Within ninety seconds, KT7 had me forgetting the meerkat, the compare site, and possibly my own password. They were warm, funny, and so reasonable that at one point I typed "yeah, that's fair actually." I have never typed that sentence to an insurer in my life. I didn't know my fingers could do it. I watched those three little "KT7 is typing…" dots like a man watching a magician's hands, and still never saw the trick. I have negotiated with lenders for a living. I have dealt with people who'd sell their nan for 0.1% off a rate. None of them have ever done to me what KT7 did with nothing but a chat window, impeccable punctuation, and what I can only assume is a degree in hypnosis. Meanwhile, the Confused.com quote is still sitting in that other tab, unclicked, wondering what it did wrong. It did nothing wrong. It just never met KT7. Nobody has met KT7. KT7 may not even be real. But my renewal certainly is. Five stars. Would be gently and expertly typed out of leaving again. Somebody give KT7 a pay rise, a name badge, and possibly a superhero origin story before a hostage negotiation unit poaches them.”

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Posted 19 hours ago

“SP6, excellent service, knowledgeable, informative, got me the right product. Many thanks.”

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Posted 19 hours ago

“Clear instruction regarding renewal of house insurance”

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Posted 19 hours ago

“First class, beat communication live chat, perfect to deal with”

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Posted 19 hours ago

“Call handler EW2 was very helpful today and once through to them they dealt with my issue. It would be helpful if the process for registering a cancellation due to moving was easier. A number of questions appeared (some of which had mandatory answers) which weren't relevant (i.e. for renewal etc.). I believed I was in the right chat queue, only to get to the front and find the handler had to transfer me to EW2 because they were unable to deal with my query.”

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Posted 19 hours ago

“The response from AK7 absolutely fantastic nobody could be more helpful, especially to a iPad user like me with limited experience, Regards Alan Thomson”

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Posted 19 hours ago

“I phoned up to change my insurance over from my old van to my new one. I spoke to Jake K, he was very helpful and sorted me out in no time at all. Great service.”

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Posted 19 hours ago

“Agent CO4 was very helpful and dealt with concerns and issues in a timely manner and provided me with great service! Highly recommended!!!!!! Thank you so much. Mr Hodgkins😊😉👍”

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Posted 19 hours ago

“LE6.Leanne Warren-le6 was very helpful, now if we can get my wife’s year of birth changed ( my fault!)”

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Posted 19 hours ago

“The lady was very helpful sorting the insurance out for me I do appreciate it thank you very very much EK2”

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Posted 19 hours ago

“Re SP57 II have been on an online chat today and found the call handler very polite, efficient and helpful. My enquiry was resolved.”

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Posted 19 hours ago

“EE3 was very helpful with my enquiry”

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Posted 19 hours ago

“Great service. Agent sm8 very helpful”

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Posted 19 hours ago

“Quick and informative help on updating a van policy from FS7”

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Posted 19 hours ago

“RW2 really helped me today, was simple and easy”

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Posted 19 hours ago

“She was very helpful and polite.”

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Posted 19 hours ago

One Call Insurance is rated 4.7 based on 445,636 reviews