One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 416,990 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 416,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having been with One call for many years I was delighted today when I contacted the Chat service with CW2 and was rewarded with a more competitive quotation for my car insurance. The chat service is easy to use although at times you have to wait for an operator to be available but it is well worth the wait.”

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Posted 19 hours ago

“With lovely SM5 I manage to get what I asked for:) Great customer service”

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Posted 19 hours ago

“MP9 helped sort ny enquiry out”

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Posted 19 hours ago

“I was talking to AK7 earlier , a very polite and helpful person. I’ve had a lot of trouble with getting my insurance with your company but in general most of you staff have been helpful”

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Posted 19 hours ago

“Got a call today from Leanne LE6 regarding my renewal and after taking a few details Reduced my renewal significantly and Im very pleased , Leanne was clear and business like .”

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Posted 19 hours ago

“Excellent service by cg1. Very helpful and efficient, would highly recommend.”

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Posted 20 hours ago

“RE1 Robyn was very, very helpful amending my premium. She managed to understand perfectly my explanation. 5 stars richly deserved. Thank you.”

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Posted 20 hours ago

“Had problems trying to register my new car that i will pick up on Saturday.Portal did not recognise the registration of the new car as it is only 2 days old. However I called customer services and was put through to BB7. BB7 sorted the problem quickly. Very professional and brilliant customer service. Thanks again BB7”

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Posted 20 hours ago

“Today I spoke to Faith(fs2) . She was able very quickly to answer my quiries. As an 80+ this is not always true in most customer services. Thank you Faith.”

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Posted 20 hours ago

“EB4 was very helpful, very efficient and got my documentation sorted. The live chat is a great service”

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Posted 20 hours ago

“Efficient and friendly really appreciated the help. The username was c04 thanks again”

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Posted 20 hours ago

“I am very happy with the service I got when I contacted them as my enquiry was dealt with quickly”

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Posted 21 hours ago

“Very good service (specifically from JC8) in helping me manage putting the check code into the customer portal, definitely very helpful.”

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Posted 21 hours ago

“I used the chat function to clarify cover for a motor insurance quote and Christopher (CM1) was very helpful & efficient. Great service”

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Posted 21 hours ago

“Excellent service from KG6 (Kira) who supplied me with copies of my previous 5 years of insurance with Onecall which I needed quickly! She provided them within minutes of me putting the phone down. Brilliant service. Thank you”

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Posted 21 hours ago

“Spoke to IS1- really helpful and straightforward, job done in no time at all- great service.”

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Posted 21 hours ago

“A quit chat and voila 😎. Great service as usual...”

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Posted 21 hours ago

“I chatted to ME8 today. She was able to help me with some additional protection for driving a borrowed car. I wasn’t able to add the borrowed car to my policy but at least I have more than just third party insurance now, and it didn’t cost very much at all. I was very grateful she offered me an alternative solution.”

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Posted 21 hours ago

“Thanks to Pat PE2 for her help in trying to resolve one issue (she provided us with a number to address that) and for updating my car insurance. She was helpful, polite and professional whilst also being friendly.”

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Posted 21 hours ago

“BC5 was great”

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Posted 21 hours ago

One Call Insurance is rated 4.6 based on 416,990 reviews