One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 436,616 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 436,616 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Co4 was very helpfull and sorted my problem very quickly”

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Posted 1 day ago

“Nearly cancelled my cover in error. Contacted HM1 on live chat and she sorted out in an instance”

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Posted 1 day ago

“JH7 was very helpful for me today. Very good service thank you.”

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Posted 1 day ago

“anwered all my questions was nice and polite , chat could be faster ngl but overall i was happy with service”

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Posted 1 day ago

“Very quick response by RW2. Sorted a cheaper deal for me. Excellent”

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Posted 1 day ago

“Spoke to Alex today, he was very helpful in finding me the best deal”

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Posted 1 day ago

“I'm unsure why your customer portal wouldn't allow me to change my address and why One Call had to charge £24 admin fee to change it. I feel ripped off and it's unlikely that I'll renew my car tax with One Call when the annual insurance needs renewing next month.”

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Posted 1 day ago

“Spoke to IS1 today who was brilliant. Really helpful and explained everything thoroughly. Was very patient and friendly.”

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Posted 1 day ago

“Becca was great and really helpful (RW2)”

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Posted 1 day ago

“Spoke to jm3 as I had a discrepancy with my policy jack was very professional and dealt with the matter without with no problems”

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Posted 1 day ago

“QUICK AND EFFICIENT , THATS HOW WE WANT IT TO BE”

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Posted 1 day ago

“I phoned One Call to get a quote for an amended home description and other changes, and was treated very well by ET3, who talked me through the issues very helpfully and clearly. She made the experience stress free.”

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Posted 1 day ago

“Competitive prices; called at renewal to see if price could be improved (it was!). Friendly and helpful customer service from Leanne Warren - le6.”

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Posted 1 day ago

“"JH7" the acting agent dealing with a query of mine was fast and helpful, I'm not normally one to use the live chat thing but they got right to the bottom of the problem. I would recommend this insurer based on the customer service provided.”

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Posted 1 day ago

“Helpful. Knowledgeable.”

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Posted 1 day ago

“TJ2 was very polite and helpful and led me to the right conclusion to a tricky situation.”

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Posted 1 day ago

“The young lady who dealt with me was very courteous and sorted things out in a quick an professional manner, a credit to the company.”

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Posted 1 day ago

“Co6, This is regarding the wonderful help Co6 gave my husband and I whilst trying to get our new car put onto the Ins. This agent was very patient and spoke plainly and clearly. Nothing was too much trouble in the help he gave. He was was professional in all his help. Just a fantastic member of your team”

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Posted 1 day ago

“TJ2 gave me quick , helpful advice.”

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Posted 1 day ago

“I spoke to agent Jack JP3 who helped me with a login problem. He was courteous, professional and helpful and I felt confident with the advice he was giving me. He sorted out an issue with a duplicated email address and we should now be able to get on the customer portal. Thank you Jack”

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Posted 1 day ago

One Call Insurance is rated 4.7 based on 436,616 reviews