One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 434,087 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 434,087 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great customer service”

Helpful Report

Posted 20 hours ago

“JM3 was fast and efficient today when I needed to update my policy. He gave me all the information I needed and dealt with my query quickly and accurately. Many thanks”

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Posted 20 hours ago

“AK7 was very helpful and answered all my questions quickly and efficiently”

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Posted 20 hours ago

“Very helpful and efficient”

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Posted 20 hours ago

“SM5, was most helpful in answering my question and assisting in changing my policy to ensure that the items were covered. Appreciate the help.”

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Posted 20 hours ago

“I made inquiry about changing over to a electric car what would be the difference in price of insurance the agent IS1 was very helpful.”

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Posted 20 hours ago

“EB4 was Very helpful”

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Posted 20 hours ago

“Extremely quick service”

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Posted 20 hours ago

“Made contact with Sasha **SM5** regarding a renewal issue , Sasha H was helpful lead me through the process and provided me with invaluable information as to re build costs she thoroughly resolved my problem - a credit to her company”

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Posted 20 hours ago

“Handled my query as the App couldn’t.”

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Posted 20 hours ago

“Great customer service from EB4! I was passed through to her department on live chat, and she worked through my problem immediately. Thank you!”

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Posted 20 hours ago

“Today my call was handled by LB3 who was friendly, polite, helpful and professional. Her manner had a very calming effect and it was a pleasure to have her deal with my call”

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Posted 20 hours ago

“Chat with Jack, JP3 to disable my auto renew. in One Call insurance He did this without any hassle”

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Posted 20 hours ago

“Ben (BH1) was super helpful on live chat today. I messaged to check my policy cover for towing and he suggested I consider breakdown cover. He answered all my questions really well and I can now travel with peace of mind with my platinum breakdown cover :-)”

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Posted 20 hours ago

“I spoke with Tom TH3 who answered the phone immediately! No queue, fantastic! I had been in a queue immediately prior to that, for 45 minutes only to be told it was for Motor Insurance and not House and I couldn't be transferred and was given a different number! Tom came across as a really nice person. He had an easy manner but with a warm, polite and respectful way and clearly wanted to help me, efficiently. He had patience and grasped the understanding straight away as to why I needed a Policy change swiftly. He should be used as an example in Training as to how to liaise successfully with a Customer. Well done Tom.”

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Posted 20 hours ago

“JE7-Jordan was superb today, requoted me a great price, World Cup class performance!”

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Posted 20 hours ago

“TG1 was the person/AI app who helped me with my query on LiveChat. I had traded in my car for a new one, and needed to either amend or cancel my policy. It took over an hour and a half, and I would have preferred a phone call with a person. I didn't like the auto response asking me if I was still connected while I read the documents they sent over - I didn't do this to them when they were calculating estimates for a new policy. The price quoted for cancelling my current policy and taking out a new one was very high - I would have to pay for all the policy that remains even though it's defunct, and doesn't take into account any customer loyalty. I worked out it was cheaper to cancel and pay all the cancellation costs, and go with a different insurance company.”

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Posted 20 hours ago

“Spoke to AW1 who completed the cancellation of my policy due to selling the vehicle with efficiency and speed. I was very happy with the service I received using the live chat.”

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Posted 20 hours ago

“Very helpful and patient”

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Posted 21 hours ago

“I was ready to cancel my auto renewal. However after speaking with JE7-Jordan she set out a new deal which met my changed requirements which meant I would have transport to visit colleagues houses to watch the World Cup final. Great service.”

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Posted 21 hours ago

One Call Insurance is rated 4.7 based on 434,087 reviews