One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,119 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“LE6.Leanne Warren-le6 Was super helpful and helped the process go smoothly”

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Posted 19 hours ago

“Excellent service using the live chat. Was very fast and I got the help and answers I needed.”

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Posted 19 hours ago

“FS7 - Frazer was extremely helpful and quick with his responses. Great customer service, would recommend”

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Posted 19 hours ago

“Early was very helpful at a time I was unsure and worried but h was very helpful and answered my queries very promptly and cler fir ne me to understand”

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Posted 19 hours ago

“AT7 helped me with my documents as I am almost 80 years old and was a great help as I needed them posted.”

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Posted 19 hours ago

“TS4 was very helpful today.”

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Posted 19 hours ago

“LD7 managed to help me very quickly, being out of the country meant everything was slightly harder, but they were really quick and help and got me sorted so I could get on with my day”

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Posted 20 hours ago

“Grace T helped me with my insurance with ease aswell as politeness. Guaranteeing that everything I needed to complete was finished x”

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Posted 20 hours ago

“LN1 was great at helping me with my renewal and getting a the price that I needed! Thank you LN1!”

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Posted 1 day ago

“FS7 was very quick to respond and answered my questions promptly. I am a little unsure of online chats but I was impressed with the service and response I received.”

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Posted 1 day ago

“LN1 was excellent today, very helpful”

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Posted 1 day ago

“BC1 was very helpful today and sorted my issue out no dramas”

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Posted 1 day ago

“**NP** deserves more than 5* absolutely brilliant so helpful”

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Posted 1 day ago

“I was helped by SP6 on the chat and was given clear options and relevant information to make an informed choice - great customer service”

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Posted 1 day ago

“Fast efficient, clear service from Bridie”

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Posted 1 day ago

“online chat function is quick and easy to use, no annoying bots and I was able to get better cover with a cheaper quote offered.”

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Posted 1 day ago

“I tried today to change my policy on the portal it kicked me out .I then went on chat for moter insurance and then was told I had been put in the wrong chat the Hannah transferred me to Oliver " O C 3 " who helped me out very professionally the only thing is I wish I could type as quick and the process wouldn't have taken so long it was much easier when you actually got to speak to a person.”

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Posted 1 day ago

“I had an excellent experience with Nicole. She was professional, patient, and genuinely attentive to my needs. Nicole took the time to understand my concern and provided clear, helpful solutions, making the entire process smooth and stress-free. Her friendly attitude and prompt follow up truly stood out. She is a great example of outstanding customer service :) :)”

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Posted 1 day ago

“Hi, PF2 was very helpful especially as we managed to get a reduction in the Buildings and Contents renewal price. Thanks,”

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Posted 1 day ago

“used chat service, was 6th in queue and it took some time to work through to first place. But service was very good, responsive and helpful. Agent KT1 very polite, prompt and resolved my query quickly and thoroughly”

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Posted 1 day ago

One Call Insurance is rated 4.6 based on 410,119 reviews