One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 425,302 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 425,302 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“SM6 Helped me fix an error in my insurance top job”

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Posted 17 hours ago

“Excellent service JF2 was very personable and helpful and clarified everything clearly and simply thank you”

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Posted 17 hours ago

“AW1 was very helpful and quick and understanding”

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Posted 17 hours ago

“Isabelle was most helpful with my policyb”

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Posted 18 hours ago

“AM3 was very helpful in assisting me with a query on my insurance renewal”

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Posted 18 hours ago

“Very helpful live chat operator- Sarah M ( SM2) on the chat line... dealt with my lack of EV knowledge very patiently.. have to say the system is not not time saving... you are dealing with an actual person, it would be much more efficient to deal with on the phone- save half the time.... and the process to get through to the operator is long winded..”

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Posted 18 hours ago

“SB8”

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Posted 18 hours ago

“I would just like to say the service I received from Ava ( AR2 ) was first class she went out of her way to find our all the information that I needed nothing was to much trouble she was a credit to your company. Thank you Ava”

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Posted 18 hours ago

“needed a copy of my no claims insurance that i had a policy for a couple of years ago. spoke to someone on live chat and they sent it to me within a couple of minutes. that the kind of service you need. thanks”

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Posted 18 hours ago

“Asha - AK7 - was very good; she found my details, listened to what I had to say, and as far as I know, noted them on file perfectly. It makes a wonderful change to be able to speak with such a bright young lady in these days of AI (long story!); you need to keep your best employees (and she's one of them!!)”

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Posted 18 hours ago

“Is1 All good. However the the que system was quite lengthy. I would have preferred to speak one to one as the chat renewal is quite lengthy.”

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Posted 18 hours ago

“WP1 was the advisor who helped me today. They were very helpful and quick to resolve my questions. Many thanks.”

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Posted 18 hours ago

“CD3 was extremely helpful and efficient”

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Posted 18 hours ago

“Initially did a live chat online with Stacey but the call dropped out. Phoned up and got to speak with Josh (JC8) who was really helpful and sorted things for me.”

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Posted 18 hours ago

“Stellar service from Isabelle. Fast and effective, albeit unable to help lower the premium significantly (from the 50% increase on last years!) to encourage me to stay with OneCall. Policy cancellation and refund information delivered at point of contact, so all good. Shame I had to go elsewhere. 👍”

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Posted 18 hours ago

““Ew9” was very efficient and sorted out my enquiry perfectly”

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Posted 18 hours ago

“Messaged One Call Insurance on Live Chat to discuss my car insurance renewal. My contact Jack (JP2) was extremely helpful and patient bringing the process to a satisfactory conclusion.”

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Posted 18 hours ago

“Great customer service from JC8 today. He listened to what I needed and helped to make that happen.”

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Posted 18 hours ago

“KS8 was superbly helpful when I couldn't change my address via the portal. My query was dealt with professionally.”

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Posted 18 hours ago

“Needed to change a few details on my car renewal and also see if they could price match another quote - all sorted politely by agent KR2. I've used One Call for years now with no issues”

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Posted 18 hours ago

One Call Insurance is rated 4.6 based on 425,302 reviews