One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 444,530 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 444,530 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advisor LG3 was very helpful in solving the issue I was having and also reviewed my account and suggested minor upgrades to make it a much better service for me.”

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Posted 1 day ago

“JM3 good service”

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Posted 1 day ago

“Happy with assistance provided by EW9.”

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Posted 1 day ago

“MB9 was very helpful in discussing my renewal. With a reduced price. Thank you”

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Posted 1 day ago

“mb9 (Mia B) covered all my needs today, thee was one small error which was spotted and corrected. But other than that, we covered plenty and am looking forward to accepting the 3 year platinum fixed price insurance we discuused.”

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Posted 1 day ago

“TJ2 provided exceptional customer service on the One Call Insurance live chat today. They were friendly, professional, knowledgeable, and dealt with my enquiry quickly and efficiently. Nothing was too much trouble, and they made sure I fully understood my options before concluding the chat. It's always reassuring to deal with someone who genuinely wants to help. TJ2 is a credit to your company, and I would like my thanks and appreciation to be passed on to them. Thank you for an excellent customer experience.”

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Posted 1 day ago

“JK7 was very helpful thank you.”

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Posted 1 day ago

“EW9 Helped me with a 'no claims bonus' query today. Very efficient and polite. Solved query in no time.”

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Posted 1 day ago

“Very swift helpful service from Becca. Thank you very much :)”

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Posted 1 day ago

“CO4 was really helpful in answering my question promptly.”

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Posted 1 day ago

“RW2 very helpful and efficient service thankyou”

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Posted 1 day ago

“LN1 helped with my query with no issues, very polite and considerate and offered me options i didn't know about Thanks Nigel Bullock”

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Posted 1 day ago

“CL4 We were ringing to cancel our renewal, however, after a long conversation with the advisor we decided to stay and renew. The adviser saved us some money, explained everything in detail, listened to our questions and answered everything. Top job, thanks.”

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Posted 1 day ago

“I used there online chat and it seemed to work very well EK2”

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Posted 1 day ago

“Chat with MB9. Great service and sorted my renewal quickly.”

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Posted 1 day ago

“Good service from becca”

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Posted 1 day ago

“BB7. Agent. Did process my cancellation quickly. But could have tried to quote a competitive price for me to stay”

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Posted 1 day ago

“EK2 WAS efficient friendly patient and made my problems disappear. All sorted efficiently and quikly thankyou Erika”

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Posted 1 day ago

“Taylor the agent was brilliant, polite and knowledgeable. But trying to cancel the auto renewal was a nightmare, could only cancel by a telephone call and the number given was unobtainable!! Tried 3-4 times to no avail. Terrible website.”

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Posted 1 day ago

“Not really on this occasion. Just made a vehicle change for my car that I collected yesterday. The reg brought up the correct details of the vehicle and so paid the change fee and thought nothing of it. I collected the car yesterday and then downloaded the certificate when I got home last night, only to find they had the wrong vehicle completely. I went through the change with the service representative and he tried to suggest that I had got it wrong. The problem here is the automated details that were returned by their computer systems were correct. What went wrong was beyond my control and I still had to pay more money. Ok so they didn’t charge an admin fee, but he still approached it as if it was my fault. I paid the fee but won’t use them again”

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Posted 1 day ago

One Call Insurance is rated 4.7 based on 444,530 reviews