One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 429,242 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 429,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“KT7 Very helpful & knowledgable She did a thorough job making sure i understood the questions. First class service”

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Posted 18 hours ago

“Charlie was very helpful, professional and reassuring today. Excellent customer service. Thank you.”

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Posted 18 hours ago

“Easy to use online chat, answered within the timeframe quoted. The advisor quickly resolved my question”

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Posted 18 hours ago

“I had call to contact one call insurance today for the renewal of my house insurance. I was dealt with by a young man called Harry flint who I found to be very personable and very informative. Harry helped me no end sorting out what I needed to do and at the end of the conversation we had a mutually agreeable settlement for my new Home insurance and contents figure Thankyou Harry 🙂 HF1”

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Posted 19 hours ago

“Very helpful”

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Posted 19 hours ago

“FS7 was very helpful, I could not find where my NCD was protected from the quote - Don't be put off by being a long way down the Chat waiting list........ I was No33 but entered the Chat within just a couple of minutes. All seems to be good, have not received the policy docs yet, so lets see, but initial feedback is positive. Thank you Fraser S. ;)”

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Posted 19 hours ago

“I have been a customer of One Call for many years. The service has always been excellent. I recently renewed via a telephone call with employee username SN1. The entire process was delivered professionally and SN1 typifies the great service I have become accustomed to from the company.”

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Posted 19 hours ago

“EF3 though your downloading pictures was very lengthy and need to have a separate section for downloading documents.”

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Posted 19 hours ago

“CM7 was very helpful today , CM7 sorted out my renewal & got me the best options for my House Insurance Policy , all done quick & easy , thank you do much CM7 you did a great job.”

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Posted 19 hours ago

“Very helpful agent who helped me insure my new car as it wasn't showing on the database”

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Posted 19 hours ago

“IS1 was so helpful, friendly and efficient. She helped me to add another vehicle to my policy and answered all my queries clearly and made sure that I understood all the new information. Thank you”

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Posted 19 hours ago

“Reference EG4 Great customer service and sorted out my policy quickly”

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Posted 19 hours ago

“First class service from call handler SS9 really helpful and informative. A happy customer.”

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Posted 19 hours ago

“Great service yet again Thank you IS1”

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Posted 19 hours ago

“LD7 was very helpful on my d/debit query. 5 stars. One star deducted for the Company's set-up of pushing customers to live chat without the option to phone and speak to someone.”

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Posted 19 hours ago

“Good customer service”

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Posted 19 hours ago

“No help what so ever I told the lady who I spoke to I have another policy with no claims bonus on it to use this for a new policy I have just taken out and also on the policy I have just cancelled and could she use these two policies to confirm the no claims bonus but all she did was to send yet again another email to download and send the proof but I do not know how to do this I thought given my phone call she could have done this on her computer but no let’s complicate it and send an email”

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Posted 19 hours ago

“Was very quick and easy process. CM7 was very helpful and friendly , and answered all my questions fully.”

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Posted 20 hours ago

“IS1 - Isabella - was very quick to answer my queries. Everything for my renewal was sorted clearly and efficiently. Thanks”

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Posted 20 hours ago

“EF3 really helped me as I must saying previous discussions were definitely not helpful”

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Posted 20 hours ago

One Call Insurance is rated 4.6 based on 429,242 reviews