One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 442,627 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 442,627 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RB1 was most helpful and friendly”

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Posted 1 day ago

“I initially joined the wrong chat so Hannah passed me on to Jack (JP3) who, after checking a couple of things, was able to fulfill my request”

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Posted 1 day ago

“Had a query about my direct debits spoke toBen (BB7) minutes later my query was sorted.”

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Posted 1 day ago

“I have to say LN1 was absolutely helpful, clear and polite.”

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Posted 1 day ago

“Spoke to Lauren (LD7) via One Call's text chat to update some documents and my policy, very efficient and effective. Done, dusted and sorted within a few minutes.”

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Posted 1 day ago

“Very good customer service. Needed to make a change to my policy & great service from TJ2”

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Posted 1 day ago

“My call to customer service was handled in a professional manner and an achievable outcome was reached. Many thanks to LE6.Leanne Warren.”

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Posted 1 day ago

“Customer service from JH7 was fantastic! Very efficient in helping to cancel my policy after a change in circumstances.”

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Posted 1 day ago

“Tj2 So helpful And fast and thoughtful”

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Posted 1 day ago

“Went very well for renewal , no problems at all, the girl on chat very good and explained everything well”

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Posted 1 day ago

“JT3 was very helpful and quick at resolving my problem.”

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Posted 1 day ago

“Reference AY3 Alex was very helpful and he did what he said he would do which was to call me back at a time agreed. This was very refreshing to find someone that does this as in my experience this generally not the case. Because he did this I still went ahead and insured my vehicle through him even though his quote was not the cheapest. WELL DONE Alex”

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Posted 1 day ago

“EW9 was very helpful”

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Posted 1 day ago

“JG4 was very efficient and helpful”

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Posted 1 day ago

“agent JP3 was very helpful and took their time explaining the products and offers for my renewal policy. thanks.”

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Posted 1 day ago

“DB7 was very helpful”

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Posted 1 day ago

“Having been insured with One Call last year, they couldn't quite get down to the price that I wanted this year, as I had a very competitive alternative quote. I have to say that Leanne was extremely professional in handling my refund. Stand out service was provided throughout, including listening to my issue, making sure to promptly call me back when I had reached out to her the following day, trying her level best to meet my best quote price, and ultimately being honest about what One Call could and could not offer. Brilliant service. I will certainly look at One Call again in the coming years, simply because of Leanne's first rate customer focus. Management please thank LE6.Leanne Warren-le6 for making life easy for me.”

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Posted 1 day ago

“Although having to wait a while to speak to an agent, when I did so, Agent LC6 was very professional and helpful and efficient. No complaints therefore with his service.”

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Posted 1 day ago

“I spoke to TK1 this morning regarding a misinterpreting of my car insurance.This was a genuine mistake on my behalf for which she very professionally sorted out the problem in a friendly way. Thanks”

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Posted 1 day ago

“I contacted One Call insurance to validate my NCB. I talked via live chat with TH3. After a week of trying to get my NCB proof from my previous insurance company and get it accepted One Call, I was very relieved when this was confirmed as acceptable. Although I am happy with the outcome, it has been quite a stressful procedure. I would still rather talk to somebody directly. I am pleased with the service by TH3.”

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Posted 1 day ago

One Call Insurance is rated 4.7 based on 442,627 reviews