One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 446,821 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 446,821 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really difficult to have a conversation as I just wanted to change my address and kept getting sold products. It felt like an opportunity to prey on vulnerable people. Which is awful. I just wanted to make a simple change that I couldn’t even do myself on the portal. Really not appropriate to use this time to try and sell people products.”

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Posted 3 hours ago

“SS9 was extremely helpful today”

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Posted 3 hours ago

“The agent EW9 was very helpful full and knew what he was doing. He was professional. Dealt with my issue very well.”

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Posted 3 hours ago

“Thankyou to EE3 she was extremely helpful and very prompt and polite 😀”

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Posted 3 hours ago

“SH1 very helpful. Clear and precise information and provided me with exactly what I needed. Big thank you to SH1!”

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Posted 3 hours ago

“Elizabeth is amazing! knows exactly what she's doing, straight to the issue and told me all the relevant information. i hope she wins! EW2”

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Posted 3 hours ago

“I asked a question through the customer portal. A message said I might have to wait 10 minutes but I had an instant reply. i was given the information I needed before I had even supplied my reference number! Sara (SF7) responded quickly throughout our conversation. As an elderly person I usually prefer to speak on the phone. Using the portal turned out to be easy and efficient!”

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Posted 3 hours ago

“Very helpful and polite (username JP3)”

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Posted 3 hours ago

“MI4 Meisha Delivered excellent service on portal she took care of my request promptly and actioned request straight away AN Asset to the company should get recognition and pay rise please show her the Feedback Mohammed Amin GF19UBP”

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Posted 4 hours ago

“processed refund quickly and easily user JP3”

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Posted 4 hours ago

“I spoke to Michelle yesterday regarding a change to my insurance. She was Brilliant, helpful and handled my enquiries quickly and efficiently. Couldn't of been a better service! Thank you tk1”

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Posted 4 hours ago

“Thankyou so much for with my insurance and making it so cheap £350 fully comp and with breakdown someone else rang me up and quoted me £495 so I will be sticking with you thankyou do much”

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Posted 6 hours ago

“Very helpful Ilana at One Call Insurance (username ir2) reduced my renewal quote to a much more acceptable figure - a fast 'chat' line resolution. Much appreciated, thank you Ilana ir2”

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Posted 8 hours ago

“Had a great interaction with Szymon Walczyk, (user name SW1). I had great quote from Moneysuper marker, but Szymon took his time, discussed options, and beat the quote without compromising quality. Thank you Szymon Highly recommend!”

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Posted 12 hours ago

“Excellent service and a great result. A pleasure to deal with.”

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Posted 15 hours ago

“Elisha was fantastic, very helpful, friendly and easy to deal with. An asset to one call insurance. Good job Elisha ⭐️”

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Posted 15 hours ago

“This is the second time I've dealt with CL4, and I find him very helpful. I have hearing aids due to industrial deafness. This can cause me problems with many phone calls. But not with CL4, as he is very clear.”

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Posted 16 hours ago

“Had on call chat withJF2 sorting out my renewal. Very helpful and explained things clearly for me”

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Posted 17 hours ago

“Jf2 was very helpful. Easy polite conversation, query sorted, no problems. Excellent service. Thank you!”

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Posted 17 hours ago

“JP3 was very patient and proficient”

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Posted 17 hours ago

One Call Insurance is rated 4.7 based on 446,821 reviews