One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,966 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,966 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JT3 very helpful”

Helpful Report

Posted 11 hours ago

“Dealt with my query promptly and was very clear in responses and what was going to happen”

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Posted 11 hours ago

“JG4 dealt with my query and it was so nice to have a polite and helpful person dealing with me Very pleased”

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Posted 12 hours ago

“IS1 was extremely helpful regarding my insurance.”

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Posted 12 hours ago

“My agent was very helpful new exactly my query and how to solve it and did so extremely well”

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Posted 12 hours ago

“Thanks to NK3 for making me aware of my basic cover on breakdowns. Im now fully covered for a very little price. This companies after care is impressive. You should be thrilled to have such a good staff member amongst your ranks.”

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Posted 12 hours ago

“JF2,very helpful with my chat today,thankyou”

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Posted 12 hours ago

“KC3 was excellent during our two conversations and took it upon himself to contact my previous insurance company to confirm my no claims bonus discount. I was very impressed with his professionalism”

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Posted 12 hours ago

“Top Class assistance today from IS1 most helpful and courteous and provided me the correct information and cover. Thanks so much”

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Posted 12 hours ago

“Drew dr9 was very helpful today. After a ridiculous hike in my current insurance renewal quote, I found One Call Insurance and their quote was BRILLIANT! Drew was very helpful in explaining everything to me and as a result I decided to jump from Hastings Direct to One Call. Many thanks and here's for another year of driving!!”

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Posted 12 hours ago

“My query was answered patiently and efficiently from Isabelle S”

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Posted 12 hours ago

“I have just had a dream of a customer service experience. I was served by BC5. I had multiple queries all resolved seamlessly with true professionalism. What a star. As someone that work's in a very customer focused sector I was blown away by the efficiency and politeness of the agent, I think called Britney. I hate chats instead of calls but this was my first positive experience! Well done one call for having great staff that actually care and huge thanks to Britney. Just brilliant. 😎”

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Posted 13 hours ago

“DB7 was fantastic in sorting my issue which seems to be an internal glitch they even noted on my file in case this occurs again making it a hat trick as my NCD has not been carried over year to year and takes manual adjustments.”

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Posted 13 hours ago

“Thank you **MG9** Very kind and helpful.”

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Posted 13 hours ago

“SH1 was very professional and dealt with my enquiry with ease and promptly.”

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Posted 13 hours ago

“EW2 was so professional. Helpful, calm, authoritative and friendly. Got straight to the point. Directed me as to what was needed, how, when, where etc. Exactly how I like to deal with companies. This was the best email chat I have ever had with a supplier. It means I will strongly recommend One Call to others. I was fearful than an online first provider would feel 'remote' and hard to contact but this has proved to be the opposite ie a superlative experience. My sense is that Elizabeth (EW2) is a model employee. She deserves to be a top coach to others. I hope she wins this competition.”

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Posted 13 hours ago

“SH1 was very efficient dealing with my request today. Thank you”

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Posted 13 hours ago

“Got a better quote for my renewal”

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Posted 13 hours ago

“I was assisted by HG4 today; she resolved the problem effectively and quickly, friendly manner, clear explanations, cheerful, what’s not to like…”

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Posted 13 hours ago

“AW1 very helpful and response time was good”

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Posted 13 hours ago

One Call Insurance is rated 4.7 based on 447,966 reviews