One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 444,717 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 444,717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great price. The live chat agent, MI4, was very helpul.”

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Posted 6 hours ago

“After a slight muddle up with van insurance and payment all sorted today with on line chat with SB8, who was very helpful. Responded promtply and answered all my questions. All sorted thankyou.”

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Posted 6 hours ago

“Superb service by KG9 today, went above and beyond to help sort my insurance. Thank you very much.”

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Posted 6 hours ago

“AK7 really helpful & professional got my daughter added to my policy in a matter of minutes really great communication with her thankyou”

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Posted 6 hours ago

“KS8 was very helpfull and foxed all my queries”

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Posted 6 hours ago

“TW9 was very helpful and did what he could to compete with comparison sites very happy with service”

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Posted 6 hours ago

“I was able to clarify the issue with my Direct Debit. Agent PS1 was excellent! 10/10”

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Posted 7 hours ago

“Agent PS1 was very helpful with my issue today on live chat, they dealt with the problem and all was sorted.”

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Posted 7 hours ago

“Mixed bag with one call in my experience. Customer service is usually spot on and queries dealt with quickly (eg IS1). The claim process was simple, as was the breakdown service. Genuinely never had any issues as policy holder. I enjoyed the flexibility of the platinum service. Premiums were never quite the cheapest but close enough to comparison sites to make it worth sticking with what you know. What turned it sour was I was offered a 3 year fixed premium at renewal and at the end of the first year the renewal price was doubled. Whilst I understand the reasons why, when sold the renewal these exclusions were never mentioned and I have the chat log to confirm. This has soured me on the whole company and left a poor taste. We continue to hold a joint policy with onecall on my wife's car.”

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Posted 7 hours ago

“Great service, always very helpful”

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Posted 7 hours ago

“The agent TS4 was very good. It was a short query so not a lot to deal with but could easily have gone wrong, as happens so often. Not this time. Be aware that there's something amiss with the chat system. You will be timed out if you don't click the pop-up message telling you that you've been inactive for x minutes and will be timed out soon. This happens even while you are chatting so remember to click it. Chat queue moved swiftly despite the high number of people waiting in line.”

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Posted 7 hours ago

“Excellent,usually feel anxious going on line but this was absolutely fine ,not rushed Thankyou one call ,sorted everything I asked”

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Posted 7 hours ago

“When i could not enter my portal i went on live chat and spoke with EF3and he was very helpful in changing my registration number was done very quickly and effectively and politely thanks EF3 for all your help”

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Posted 7 hours ago

“Took a long time to get through but helpful advisor when I did eventually get through”

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Posted 7 hours ago

“Hi what a lovely ,friendly guy who helped me today , i find it a mine field with Insurance ,but he was lovely and sorted it out thank you again ,his ref was CL4well done One Call 👏👏”

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Posted 7 hours ago

“KS8, very friendly and helpful - made it very easy and came up with a very good price. And the whole process was pretty quick. Would recommend.”

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Posted 7 hours ago

“Got through after just a few minutes wait (live chat). Helpful and polite.”

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Posted 7 hours ago

“SH1 was very helpful and efficient, dealt with my request quickly and courteously.”

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Posted 7 hours ago

“AS3 very helpful”

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Posted 7 hours ago

“Very helpful and competitively priced. Thank you SM5”

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Posted 7 hours ago

One Call Insurance is rated 4.7 based on 444,717 reviews