One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 432,478 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 432,478 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Changing policy and starting a new policy with a different vehicle has all been done swiftly and efficiently over chat. Thank you”

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Posted 1 day ago

“Bc1 was very helpful today”

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Posted 1 day ago

“SP6 was fantastic, helped me through every step, very professional and got me to the desired outcome of the chat. I'm not usually a fan of online chats but she made the process very easy”

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Posted 1 day ago

“Kirstin (KB2) was very helpful and directed me to the service I required”

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Posted 1 day ago

“A great price from One Call Car Insurance and a great service from Leanne Warren-LE6 today with my renewal. Leanne was able to find a better price and extras to my car policy, overall a pleasure to talk to, five star service.”

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Posted 1 day ago

“I foolishly left it to a Sunday to confirm I wanted to go ahead with a quote on changing my car so I could not speak to the agent on the phone. It had to be done today as I go on holiday tomorrow and I will not have phone or wifi for a few days. I used the online chat and SK3 helped me to get things finalised without any hassle. Many thanks Sian.”

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Posted 1 day ago

“Had a problem to clarify and went on chat system and spoke wth EF3. Very helpful and sorted the problem”

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Posted 1 day ago

“ji9 Was very helpful and explained about extra breakdown cover etc. it was a smooth and easy process. Thank you.”

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Posted 1 day ago

“KB2 was efficient and helpful.”

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Posted 1 day ago

“LD7 helped me update my address and improve my cover. Easier and quicker than i expected”

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Posted 1 day ago

“KB2 was very professional and helpful. She put my mind at rest knowing how to change my policy address. She also gave me advice on my current breakdown cover which I took heed of and has given me peace of mind now with my extra cover just in case I breakdown. The extra cost that I will have to pay is only £3.50 a month. Very good customer service.”

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Posted 1 day ago

“AJ1 was very helpful on the life chat and refused my insurance getting a better deal”

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Posted 1 day ago

“AJ1 was very helpful on the life chat and refused my insurance getting a better deal”

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Posted 1 day ago

“A2 Fixed a problem where policy had been mistakenly marked for cancellation. Also took on suggestion to escalate cause to system designers. All good thanks”

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Posted 1 day ago

“Fantastic service,help and advice from your call assistant ME8 will definitely consider when renewing policy.”

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Posted 1 day ago

“Hi there made me understand the policy and I fell completely comfortable to decide what was best for my car insurance. The lady felt me at ease . After trying for attempts 6 times chats the problem is solved. Thanks again as if u have older clients it’s difficult with chat only… nice to talk to someone and understand it”

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Posted 1 day ago

“EG4 was fabulous. Respectful, polite, knew her stuff and thoroughly helpful.”

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Posted 1 day ago

“Trying to get to speak to a real person in the correct online space is one of the most frustrating experiences in all my years of buying insurance. The online chat for claims told me I was in the wrong portal to discuss a claim and referred me to a call centre number where pressing the option (2) to discuss an ongoing claim brought the call to an end. The claims portal status update is simply that the claim is 'ongoing'. The assertion in the liveschat that I'd been phoned and a voicemail left proved to be false. Utterly ridiculous.”

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Posted 1 day ago

“EG4 was very helpful and sorted my issue within minutes”

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Posted 1 day ago

“Ai2 was very helpful and got and got everything sorted very quickly.”

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Posted 1 day ago

One Call Insurance is rated 4.7 based on 432,478 reviews