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One Call Insurance Reviews

4.6 Rating 331,687 Reviews

91 %

of reviewers recommend One Call Insurance

Company Reviews

4.6

Based on 331,687 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 4th April 2024

One Call Insurance 5 star review on 24th March 2024

One Call Insurance 5 star review on 8th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 5th March 2024

One Call Insurance 5 star review on 3rd March 2024

One Call Insurance 5 star review on 8th February 2024

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was very disappointed when I did not receive a full refund it seems a bit excessive to be charged over £150 regards Jan Waller”

Posted 1 month ago

“All OK except very difficult to talk to a person. Will probably change insurer next year because of this”

Posted 1 month ago

“A slow and laborious process to get better deal.”

Posted 1 month ago

“Yes it was ok JW5 was very helpful”

Posted 1 month ago

“Was surprised to receive my renewal with an increase of nearly 84%!!! Could not stop the autorenew online as within 21 day renewal period. Waited 40 minutes on the phone today (21 Mar 24) to talk with someone to cancel. Eventually through to a very helpful operator who took time to confirm all details remained same except for an additional year of no-claims bonus. Came back with a price only 26% higher! I'll take it for now but will be shopping around before the click-over date. Operator very helpful, polite, efficient.”

Posted 1 month ago

“You were very helpful but unfortunately the line kept cutting out which made it very difficult to follow all the information. Otherwise it would have been 5”

Posted 1 month ago

“I found it very difficult to inform One Call about the loss of my vehicle yesterday and spent about 2 hours without success. Even after being g sent 3 codes to establish who I was, all were rejected. After giving up I tried again this morning and was dealt with by Lauren LD7, who made it simple in a very pleasant proffesional manner. Wish I could have contacted her at the beginning.”

Posted 1 month ago

“Staff was very polite but still I have got problem with my payment because I believe he had wrong information and miscalculated. Also he did not send our conversation by email. I do appreciate if someone have a look again and back to me with results. Thanks”

Posted 1 month ago

“Price was good”

Posted 1 month ago

“Live Chat took too long for something on my car insurance policy that the live portal could easily have allowed me to amend myself. Was cut off from the first assistant on live chat. The second assistant was quite helpful though.”

Posted 1 month ago

“I thought I was speaking to One Click, but apparently not. So I'll try again. I chatted with JW5”

Posted 1 month ago

“PP1 on live chat was brilliant. But be aware that speaking to anybody at One Call Insurance is completely impossible. There is no telephone number. If you want to make a change, you better ensure you are comfortable using their website or live chat.”

Posted 1 month ago

“There was no live chat on the portal and it was impossible to speak to anyone by telephone. I finally saw the live chat on the general search. Spoke to Sarah who resolved the issue well. Getting to contact One Insurance was painful and not obvious how to do it. The web advice sends you round in circles but once I did get on the live chat the service was there. Perhaps the company needs to review their Contact advice”

Posted 1 month ago

“Hard to contact”

Posted 1 month ago

“rw2 was very helpful and sorted my requirement out quickly.”

Posted 1 month ago

“What I would like as a customer is to be given a fair price originally by post, instead of getting my back up that I have to go online to find a much better price. Then when I call you you then match it? Why not be fair from the start”

Posted 1 month ago

“Very happy with my policy but poor renewal routine and really slow telephone and chat response very frustrating. Rescued by going through the chat service with Emily eb4. She was thorough, considerate, polite and I was in the end happy to renew. I totally disagree that documents are no longer sent out, and the system has nowhere to declare that you need paper documents- that should be changed. Emily has confirmed you will send paper documents Thank you”

Posted 1 month ago

“Been on hold for 35 minutes with no answer, what has happened to the world we no longer have a person to talk to !!!!”

Posted 1 month ago

“The only thing I have a problem with is not being able to talk to anyone on the phone. Things would be easier to explain and quicker over the phone. Yes I used the online chat in which all people were helpful and friendly but it’s a pain. I’m can’t solve my problem just to change my start date insurance for 1 day can’t see a problem. I have tried temporary insurance for a day but I’m certainly not paying £35 for a day, it only need for half a day. It’s just a money making trick. Other than that all good”

Posted 1 month ago

“Do I call, do I online chat? Just wanting to change my insurance midterm as I bought a new car, became a lengthy process where I was pushed between online chat and phone.”

Posted 1 month ago

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One Call Insurance is rated 4.6 based on 331,687 reviews