One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,116 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“TJ2 , was helpful, answered my query in good time”

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Posted 6 days ago

“IS1 really helped me adjust my policy as I needed and gave me options to suit. Also ended up making a saving. Very thorough. Thank you”

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Posted 6 days ago

“T12 was so very helpful & professional. He sorted my query out straight away. 100%”

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Posted 6 days ago

“Spoke to a 'chat agent' called Megan F. She sorted my problem out in minutes after having tried to navigate my way round numerous telephone questions over 4 days. I thoroughly recommend the service.”

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Posted 6 days ago

“Agent SS9 (Stevie) was very helpful and answered all of my questions thoroughly.”

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Posted 6 days ago

“ir2 got my price down all good”

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Posted 6 days ago

“ML2 was thorough in explaining the breakdown of insurance and was able to secure me a competitive price”

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Posted 6 days ago

“Today I dealt with EW2 and their help has been great very happy thanks”

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Posted 6 days ago

“Called to say quote was far to much and helpful Keira KT1 managed to save me £50 what a good day Thank you KT1.”

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Posted 6 days ago

“Dreadful wait to be answered dreadful queue system not being able to have a conversation with person but everything to be typed out ! So very Poor customer service! No phone line for contact but helpful person when we did eventually got to message each other by text and eventually achieved the desired renewal of policy and change of address ! On the phone including waiting time 2 hours ! I will never get those two hours back again !”

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Posted 6 days ago

“Fantastic company cheap insurance. Fantastic customer service, especially Jessica B (aka JO1)”

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Posted 6 days ago

“SS9 provided easy communication and I was able to renew and become a Platinum member very quickly with no fuss”

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Posted 6 days ago

“Advisor ET3 impressed me with her prompt and efficient manner. I've been a One Call insurance customer for a long time and found their service and competitive pricing to be top class.”

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Posted 6 days ago

“Just spoken to agent JS4 Excellent customer service and managed to reduce my home insurance renewal 👍 Thank you”

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Posted 6 days ago

“Jack the insurance advisor was very helpful and covered the main issues I was interested in. I strongly recommend One Call Insurance”

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Posted 6 days ago

“Help from AW1 was very good in cancelling a policy I took in error and in other ways. I was very pleased.”

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Posted 6 days ago

“TM7 very personable guy and sorted my enquiry out quickly. Thanks”

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Posted 6 days ago

“Agent dk3 was very helpful”

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Posted 6 days ago

“The customer service I received by IS1 was brilliant and very efficient. Everything was explained clearly and was very happy with what was explained”

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Posted 6 days ago

“Just called to up my annual mileage from 3k miles to 6k. Short wait on the chat and then Charlie H helps quickly and proffesionally. Happy with One Call Insurance, just renewed for my second year”

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Posted 6 days ago

One Call Insurance is rated 4.6 based on 399,116 reviews