One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,116 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“KT1 - She was lovely and very helpful - sorted out my renewal very quickly and competently - she is an asset to your company.”

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Posted 6 days ago

“TJ1 was lovely and sorted my problem quickly. I give TJ1 5 stars but getting through to an agent is a nightmare, I wouldn't recommend it at all. In fact I nearly cancelled the policy because I was getting so frustrated with it. But hey ho TJ1 sorted it for me.”

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Posted 6 days ago

“JW5 gave an excellent service as did Adam before him. 2 outstanding agents.”

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Posted 6 days ago

“CG1. Went above and beyond to ensure I complety understood my new quote, explaining in ways I could understand without making me feel patronised. I felt I was in a safe pair of hands and at no time did I feel any pressure. If only other companies cared about customers as I feel you do. I have taken out the policy and would like to say a big thank you to CG1.”

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Posted 6 days ago

“ML2 I have just had a lovely online conversation with Megan(ML2). I was going to cancel my renewal, but after a little while she managed to get me a satisfactory quote which I was happy to pay, well, happier anyway. She is a credit to her company, the live chat was one of the easiest that I have ever used, and would recommend it to anyone, that coming from me, a 62yr old technophobe. Thankyou.”

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Posted 6 days ago

“Spoke to Stevie (SS9) today via live chat about a renewal. The query was dealt with clearly and the outcome was what I wanted. Very happy with the live chat experience once connected although the queue length could be reduced. I think I joined the queue in position 12 and it took about 20 minutes to get to the front of the queue. One Call do seem good value for money although as yet I've never had to make a claim so that is where you find out if it was really worth it.”

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Posted 6 days ago

“**MB1** was excellent in dealing with my home insurance renewal price No issues and more importantly went the extra mile to keep my business Well done”

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Posted 6 days ago

“Very helpful and friendly person JSA was”

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Posted 6 days ago

“Once you get used to the portal. It’s pretty easy to use - understand .”

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Posted 6 days ago

“Very helpful answered all my queries jc6 was clear and concise and offered me options.”

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Posted 6 days ago

“Just renewed my motorcycle insurance with One Call for another year. Very competitive price and excellent customer service from Stevie S - SS9. Was a wait in queue to get to chat, but dealt with very quickly and efficiently. Thanks again”

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Posted 6 days ago

“The Customer service was great the lady was really helpful. She explained my home ins policy in layman's terms. Over all a very good experience. Keep up the good work.”

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Posted 6 days ago

“Query answered quickly via the chat line. Thanks.”

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Posted 6 days ago

“Called up to enquire about home insurance renewal quote and one of the agents (username KT1) was happy to provide one which is cheaper than the one I was initially quoted. Many thanks to KT1 for her assistance in this matter.”

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Posted 6 days ago

“Handler SK3 dealt with my enquiry today and was most professional in the way they dealt with me. I cannot fault the service provided. I have been with this company now for a number of years, I’ve had one claim which was dealt with professionally and expeditiously. I highly re This company”

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Posted 6 days ago

“Easily navigated no problem at all .”

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Posted 6 days ago

“I spoke to Tommy earlier today regarding putting my son on my insurance policy. Tommy was very helpful and friendly and explained everything in detail. Its so good that One Call still have real people to talk to not everyone wants to proceed with doing it online. I'm in my seventies and enjoy the personal touch. Thank you Tommy for your customer service skills”

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Posted 6 days ago

“I was called back today by JS4 who helped me to review my renewal home insurance policy and gain a better price. This was conducted with professionalism and a friendly and understanding manner. Thank you”

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Posted 6 days ago

“Advisor was patient, and helpful too”

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Posted 6 days ago

“GM2 was polite and helpful in assisting me with my car insurance renewal. It was a pleasure dealing with her and she is a credit to the company”

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Posted 6 days ago

One Call Insurance is rated 4.6 based on 399,116 reviews