One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 441,029 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 441,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a lengthy conversation with JH7 who was very polite and helpful with my queries. Whilst he was liaising with the insurers, he kept me informed about the delay which was great. Happy with service I received.”

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Posted 6 days ago

“I found the customer service rep JH7 to be very helpful with referring my question to ensure I got the detailed answer I was needing.”

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Posted 6 days ago

“Very helpful Very kind thank you x”

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Posted 6 days ago

“I had to make changes and get documents from OneCall. Using the user chat was easy and AS3 was very helpful and I got all the necessary changes done quickly.”

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Posted 6 days ago

“Excellent service from KG9 Kiera Goulding via phone call. Had problems with chat bot initially but so happy that KG9 could help me out. From simplifying the whole process to get insured with my new car to her communication style, respect and knowledge, this made getting covered so simple at a great price, her promises to hold an earlier quote and get a discounted price is very much appreciated. I can’t thank you enough for all your help. Onecall should be proud to have you working for them.”

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Posted 6 days ago

“Excellent service from ET1”

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Posted 6 days ago

“Always renew with this company as they are normally able to match or get very close to other providers. Thanks to NP3 today for sorting.”

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Posted 6 days ago

“Patient with service and helped me completely, thank you TJ1”

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Posted 6 days ago

“AJ1 was very helpful and efficient. This was after having to use the chat because I couldn't update my email in My Account which is annoying. And a too long wait time for chat, also annoying. But AJ1 was very good.”

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Posted 6 days ago

“Tom(TH3) was very helpful and knowledgeable. He took time to explain everything to me and I didn't feel rushed at all..A very happy customer”

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Posted 6 days ago

“AJ1 very helpful and informative.”

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Posted 6 days ago

“Live Chat live (Faye) was very helpful.”

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Posted 6 days ago

“Ad7 was very helpful and efficient, great service. It did take rather too long to get through on a live chat, though- needing to keep my phone on the page during the queue is a pain”

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Posted 6 days ago

“Very friendly and very helpful.”

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Posted 6 days ago

“OC3 was very helpful and efficient changing my car insurance policy.”

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Posted 6 days ago

“I had been trying for ages to access my home insurance without success. I spoke to ti2 who linked it to my car insurance and emailed me new access. In just a matter of minutes. I was so grateful for the efficiency it was all done in. Thank you”

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Posted 6 days ago

“The agent WP1 was great - but the admin fees are a bit high”

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Posted 6 days ago

“AK7 was very helpful,polite, patient and nothing was to much trouble for her.. Thank you so very much”

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Posted 6 days ago

“JH7 was very helpful with my query and sorted it out promptly”

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Posted 6 days ago

“ET1 great advice about Insurance renewal. Gave quotes and details about each. Thank you”

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Posted 6 days ago

One Call Insurance is rated 4.7 based on 441,029 reviews