One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,585 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have just been in contact with Sienna M (SM6) regarding non acceptance of my NCD period. She very quickly took charge of situation and asked relevant questions. She was very patient as I am a very slow typist. She is an excellent "Chat" voice. Thank you very much.”

Helpful Report

Posted 1 week ago

“KT7 assisted me with my renewal price, which was nearly matched. I was happy to proceed with this as OneCall are reputable”

Helpful Report

Posted 1 week ago

“I spoke to ML2 on the live chat, they were very helpful and got my issue sorted very quickly! Great customer service!”

Helpful Report

Posted 1 week ago

“I contacted to cancel my renewal as I had found a cheaper quote elsewhere. The operator (MB1) run through my details and offered me a cheaper quote in line with the alternative I had been offered. So renewed, with less hassle than cancelling and taking a out a new policy.”

Helpful Report

Posted 1 week ago

“CE4 top job. The only moan - to get to an advisor i needed to answer numerous questions - no option to cancel renewal.”

Helpful Report

Posted 1 week ago

“Had great service off Oliver, OC3. He stayed on the chat and led me through everything I needed to do to get a resolution to my problem. He was very patient!”

Helpful Report

Posted 1 week ago

“EW9 was a great help in navigating an issue with proof of no claims bonus. Thanks for all your support.”

Helpful Report

Posted 1 week ago

“I had a great chart SP6 and the was great”

Helpful Report

Posted 1 week ago

“TJ1 was excellent and most helpful”

Helpful Report

Posted 1 week ago

“Called to ask for a quote as the online portal gave me one but was more expensive than doing it through compare the market. Call handler was very helpful and gave me an even cheaper quote.Well worth the call.”

Helpful Report

Posted 1 week ago

“SM6 helped me when the system tried to cancel my policy due to a sale of a car a day or so before I bought the replacement”

Helpful Report

Posted 1 week ago

“Great price and fast service for my EV”

Helpful Report

Posted 1 week ago

“So I have had a platinum policy with one call insurance for a few years now and as things go it was time to change my pick up as my workhorse Nissan Navara has a happy engine on 208,000 miles on the clock but an unhappy frame. I organised a new one and had to transfer everything over for same day collection. Logged in to the website and I think it had a dummy spit. Along came one calls special agent SP6. She gathered my details to see what changes needed to be made and like a flash all was sorted for me to be able to collect my New Navara same day. Not only that SP6 managed to get me a better price on my platinum insurance and have it fixed for 3 years. I normally hate sorting out my insurance but SP6 was courteous, friendly and really did go that extra mile to make sure everything was smooth and easy, whilst also getting me a better price. I have been really happy with one call insurance (especially the Platinum policy) and didn't want to jump ship. The dedication of SP6 ensured I didn't. Full marks.”

Helpful Report

Posted 1 week ago

“One Call are really good at their job, Georgia Mills (GM2 ) was very knowledge, helpful and pleasant. Got sorted really quickly.”

Helpful Report

Posted 1 week ago

“Courtney ci9 was quick and very clear in the answers.”

Helpful Report

Posted 1 week ago

“To the point. Sorted in minutes no problem”

Helpful Report

Posted 1 week ago

“I made a mistake with some details when making changes to my policy. This was very quickly sorted out by Stevie - SS9. No hassle at all.”

Helpful Report

Posted 1 week ago

“The gentleman was very good sorted everything for me his number is tm7”

Helpful Report

Posted 1 week ago

“Campbell very helpful with change of vehicle (CD3)”

Helpful Report

Posted 1 week ago

“I had a very helpful person, Tanya (TS7), on the customer 'Cancel & Replace' helpline. She was very patient despite her system being slow and the Customer Portal lacking the button for making changes. She talked me through the changes required and was a pleasure to interact with.”

Helpful Report

Posted 1 week ago

One Call Insurance is rated 4.6 based on 409,585 reviews