One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,506 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,506 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Graham GF7 Was very helpful and patient with my query. A happy customer as all resolved”

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Posted 3 weeks ago

“quick service and didn't try and push all the extras onto me. Efficient service”

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Posted 3 weeks ago

“Agent AR5 was very helpful & made the process of changes to my policy easy.”

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Posted 3 weeks ago

“Agent AR5 was helpful and explained everything clearly and made switching my policy over easy.”

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Posted 3 weeks ago

“Today I have finished another call with my insurance which for some reason they had me down to pay by direct debit rather than annual as requested. My call handler dealt with it and called me back when requested at the correct time. It’s always good to know I have been listened to and they completed everything without any issues on the second call. Call handler was Leanne Warren-le6”

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Posted 3 weeks ago

“KT1-Keira-kt1 very friendly and helpful, polite and good telephone communication , Many Thanks Keira ,”

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Posted 3 weeks ago

“Very helpful, explained everything in great detail”

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Posted 3 weeks ago

“Supper fast and efficient help from **ML2**, I couldn't be happier :-)”

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Posted 3 weeks ago

“Quick and easy”

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Posted 3 weeks ago

“I used the chat but HS5 gave me loads of information to help me make my decision”

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Posted 3 weeks ago

“Very easily done”

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Posted 3 weeks ago

“Excellent, knowledgeable staff and service. Helped and supported by AW1.”

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Posted 3 weeks ago

“The advisor CH5 dealt with my requested policy cancellation very promptly and gave a full explanation of the process regarding my situation.”

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Posted 3 weeks ago

“I was unable to change my policy online. I used Live chat who informed me they couldn't change my policy to my new car and were unable to give me a reason why?”

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Posted 3 weeks ago

“AR5 agent handled my chat, the process was quick and i reduced my premium so i am pleased with that, I did feel rushed though as the box came up saying i was innactive during the chat, that was while i was thinking what to type, plus my typing is slow so i don't know how we get around that? but if the end result is what i think then i am happy enough.”

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Posted 3 weeks ago

“Just had the best customer service from Leanne Warren LE6 ref. She was brilliant and explained everything in detail. Nothing too much trouble and very knowledgeable.”

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Posted 3 weeks ago

“I phoned this morning to renew my policy which GM2 helped me with , she was very helpful and knowledgeable about her job and I was very pleased with the outcome of my call . She was very courteous and answered all of my questions very well . I have been a one call customer for a few years now and I am always very happy with the service I receive, thank you very much. Regards David Hayhoe.”

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Posted 3 weeks ago

“Great customer service from IS1”

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Posted 3 weeks ago

“Great customer service from TS4!”

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Posted 3 weeks ago

“Wonderful customer service by PS1. Thank you so much for listening and reacting to my queries.”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,506 reviews