One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,161 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,161 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The price for the insurance is competitive. However, not being able to actually pick up the phone and speak to someone unless you are in your renewal period is frustrating. Typing questions and waiting for responses takes so long. And beware, if you find you have to cancel your policy the charges are extortionate. We had to ensure our van for 6 weeks because our new one was not ready. It has cost us just under £200 for this privilege, we got 29% of our policy fee back - that's all! We couldn't just change the policy - they wanted a further £500 from us, in addition to the £267 we had already paid. When I did a new quote I got it £450 cheaper!”

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Posted 1 week ago

“SS9 helped a lot renewing my policy quick and efficiently”

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Posted 1 week ago

“Very helpful lady and patient with my enquiry put my mind at ease very happy with one call insurance.”

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Posted 1 week ago

“Very efficient quick response”

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Posted 1 week ago

“LE6 helped me save money, update my car ins and was very knowledgeable about what we were doing.”

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Posted 1 week ago

“ML2 was efficient, professional and clear over an online chat to renew our house insurance. Many thanks”

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Posted 1 week ago

“Really good customer service, my enquiry was dealt with quickly and professionally and in terms i could understand easily. My renewal quote was cheaper than last year and with fantastic cover too, would recommend. RW2”

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Posted 1 week ago

“CN4 was amazing and extremely helpful!”

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Posted 1 week ago

“Had on online chat with Bridie - BC1 - regarding my car insurance renewal quote. I misunderstood one part of the discussion, but BC1 quickly put my mind at rest and gave a quick and detailed resolution to the query. Excellent service.”

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Posted 1 week ago

“Excellent service Arc5 Adam”

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Posted 1 week ago

“I called to report a necessary change to my Motor Insurance. It was dealt with quickly and efficiently by Adam W.”

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Posted 1 week ago

“GS6 I SPOKE TO SOMEONE TODAY AND THEY HAVE DONE A WONDERFUL JOB AND MAKING THE PROCESS VERY EASY AND SIMPLE AND MAKING MY ENQUIRY VERY EASY AND STRAIGHTFORWARD AND I WISH MORE STAFF COULD BE LIKE THIS AS THEY HAVE HELPED ME OUT VERY EASY TODAY AND IT WAS NO PROBLEM FOR ANY REQUEST LOOK FORWARD TO HOPEFULLY SPEAKING TO THEM AGAIN GS6”

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Posted 1 week ago

““TJ2” thank you very much for your help today Tara is a 5 star rating”

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Posted 1 week ago

“pe2 an all round professional and knowledgeable experience with a very personable member of staff. Additional policy advice and processing clearly provided and implemented.”

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Posted 1 week ago

“Ss9 was quick efficient and helped with all my queries brilliant customer service thank you.”

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Posted 1 week ago

“Great , clear, concise service from Charlie H . Price OK . Just good service goes a long way”

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Posted 1 week ago

“HG2 helped me change the car insurance, first he explained the process, as had still to visit the car dealership and test the car before finalising purchase. At the dealership I phoned HG2 and he quickly changed the insurance and set the time to 12pm, which allowed enough time to complete the paperwork. HG2 was extremely pleasant and took his time, very helpful.”

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Posted 1 week ago

“Good clear service and support”

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Posted 1 week ago

“Spoke with KL4 today to pay for my insurance, she was lovely, polite understanding and talked me through everything excellent customer service”

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Posted 1 week ago

“Mw6 ,(max) was very polite and helpful and was very efficient and did his best and very quick thank you”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 409,161 reviews