One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 418,197 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 418,197 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Joel (JF2) dealt with my request promptly and efficiently. Good service, thanks.”

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Posted 4 days ago

“Joshua.H was extremely helpful, supporting me in adding items to my policy. His communication was clear. He asked questions to clarify my meaning, needs and intention, and ensured that that he had the correct details. He advised me on further products. He provided a stress free experience. Thank you.”

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Posted 4 days ago

“TJ2 was excellent and dealt with my enquiry”

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Posted 4 days ago

“I used the web chat option with One Call today to ask for Proof of no claims bonus from a policy I ended in 2023. I spoke with MP9 and she explained that my no claims would have expired as it had been over 2 years but she provided a certificate straight away. She also dealt with my query that the claim I had made ws showing as a fault claim, but the 3 rd aprty had admitted liability before the case wehnt to court. MP9 quickly investigated this and I received and amended prrof of no claims with the correct claims information. Very impressed with her patience and quick responses”

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Posted 4 days ago

“JM6 I had trouble logging into see my policy online so I called the customer service number where Jasmine took her time to explain everything &b guide me through step by step to reset my account. Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Lovely to hear a local crystal clear voice...........................................”

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Posted 4 days ago

“EW2 very helpful today”

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Posted 4 days ago

“I had a query about my renewal today and it was deat swiftly and professionally by JF2.”

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Posted 4 days ago

“Was just dealing with Christopher on the online chat Agent no CM1 What an absolutely massive help. Answered all my questions, changed my policy information immediately. Took payment swiftly. All completed in just over 5 minutes. Cannot fault his help. Absolutely amazing. MASSIVE THANKYOU !!!!!!! *****”

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Posted 4 days ago

“Just spoke to BB7 regarding change of address, he was very helpful despite phoneline fading, l would have scored higher but for the price of change.”

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Posted 4 days ago

“the first part with the chat was difficult until I was transferred to the correct dept, got what I wanted although it could have been cheaper but the service for Melissa was great”

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Posted 4 days ago

“LR2 Very pleased with the service and advice from lr2 today. lr2 answered all my questions and queries with a professional and polite manner , so much so that I renwed my policy. Many thanks to Llana”

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Posted 4 days ago

“Great online chat - but my mam is 75 and finds it hard to work on the portal. There is no direct telephone for her - so she relies on me going into the portal - its been a nightmare!”

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Posted 4 days ago

“Had to make some changes to my policy today. The agent, IS1, was extremely helpful and made the experience very easy and pleasant. I can't praise her enough.”

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Posted 4 days ago

“RW2 really helpful and explained it all very well.”

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Posted 4 days ago

“KS8 was my customer advisor today and she was a fantastic help. Didn’t have to wait in a queue to be helped. She dealt with my query promptly and was very happy with the service!”

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Posted 4 days ago

“Spoke on live chat with TJ1 and my query was dealt with immediately. Great service.”

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Posted 4 days ago

“Thanks a lot to Elizabeth EW2 for her help :)”

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Posted 4 days ago

“Aidan was very helpful to deal with and gave me the information I needed very quickly and with minimum fuss, good old fashioned customer service done properly. Thanks Aidan AS5 Owen Monk”

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Posted 4 days ago

“BC1 was very helpful and dealt with my query quickly and efficiently.”

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Posted 4 days ago

“Ts7was very pleasant and extremely helpful 👌”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 418,197 reviews