One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,421 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,421 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“SK3 was really helpful, and quick to answer my query, all sorted with so little fuss thanx”

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Posted 1 week ago

“Response to my query provided immediately and provided quote immediately to take a decision. Thankyou”

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Posted 1 week ago

“Relating to my contact with your agent extremely helpful to me, I am not confortable with using this method of communication. I also received an e-mail from One Call Insurance on 2nd September which was sent via NO REPLY requesting me to go paperless with the only optionyou gave was a POSITIVE REPLY TO GOING POSITIVE this is not an option but a demand as there is no alternative other than to go paperless therefore I will not respond to a one option no reply e-mail so I deleted the e-mail without a response because it was seen as a demand without an alternative to receiving paper documentation. It is also very difficult to find your telephone # unless I am thinking of leaving or a claim and then it may be a case of joining a long queue to keep typing messages & answering numerous typed questions via one of your type messages assistants. And generally joining a queue at the end of a 24 long waiting to get to the front of the queue before you are able to tell the person why you have been waiting 15/20 mins.”

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Posted 1 week ago

“Ei1 the chat assistant was very helpful. There was quite a queue which they apologised for, but they were able to sort my request out really quickly”

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Posted 1 week ago

“Had to wait 5 mins to connect to chat which not a problem and JF3 was very helpful and sorted my question within 5 minutes. Very pleased. Thank you”

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Posted 1 week ago

“Excellent service, the agent was very efficient.”

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Posted 1 week ago

“LE6.Leanne Warren-le6 Leanne was very helpful and very clear with details”

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Posted 1 week ago

“Ei1 was my very helpful chat assistant, she explained everything to me and even checked I had all the cover I needed for my new vehicle”

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Posted 1 week ago

“Really impressed with price quoted, the help etc., received when purchasing insurance for first time with you, only problem I have is getting onto the portal, saying email incorrect which is crazy as you have sent me an email ! Am sure be sorted soon”

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Posted 1 week ago

“Excellent service from Tara j Very helpful and efficient Made the hat service so easy and speedy, no complaints”

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Posted 1 week ago

“I spoke with Ami today regarding my renewal. Ultimately I was really pleased that she managed to lower my premium. I also enjoy knowing that providing I remain safe, my renewals are fixed with no increase for 3 yrs. Thanks to Ami it was an easy and effortless transaction. 5⭐️”

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Posted 1 week ago

“I have had the week from hell one thing after the other . I was at my whits end when I called Liam I can’t not thank enough. He from the start told me not be concerned. He would get it all resolved. I can’t thank him enough for taking an extremely upsetting situation settling me down with his professional and caring approach. Your company is lucky to have such an employee. Would give him a job tomorrow lol . All so thank to Charlie and Callum & all I have spoke to . Regards Gerry Dunn”

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Posted 1 week ago

“Ei1 was very helpful and processed my request quickly and efficiently”

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Posted 1 week ago

“Very good response thank you”

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Posted 1 week ago

“Talked to Ei1 to help with portal and get my breakdown documents sorted... extremely helpful....”

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Posted 1 week ago

“Ghfy6htthgu”

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Posted 1 week ago

“I recently purchased a motor insurance policy from One Call and I received a call from MP6 to clarify the details of that policy and explain the upgrades I could purchase separately. He was courteous and polite and was willing to answer any questions I had. Overall very satisfied with the call. Thank you.”

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Posted 1 week ago

“19 minutes waiting time”

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Posted 1 week ago

“EW3 was very helpful in sorting out my renewal and should be commended. That said, no contact number to discuss the policy and a 'wait in line' policy via live chat. Not exactly 'One Call' is it?”

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Posted 1 week ago

“Liam (username LL3) was very helpful and efficient in sorting out my home insurance renewal, fast, efficient and polite, and was able to answer all my questions without hesitation. I've been with One Call for my home insurance for a few years now, they seem really competitive on price and importantly seem easy to deal with (which is not always the case with insurance companies and brokers!).”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 399,421 reviews