One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 423,745 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 423,745 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Happy with the service I’ve receive today very helpful le6 was very good nice an professional”

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Posted 1 week ago

“I chatted with a one all staff to provide me with my no claims letter despite not being a customer. I was a customer few years ago and an agent EF3 was very helpful and quick with my enquiry”

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Posted 1 week ago

“Maddison was excellent sorting out lots of changes to both of my policies. She was happy and polite. A credit to your company.”

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Posted 1 week ago

“Received a prompt call-back, Ava (AR2) was very courteous and helpful.”

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Posted 1 week ago

“i HAD A FANTASTIC EXPERINCE WHEN CHANGING OVER MY NEW CAR INSURANCE SHANICE SP6 WAS BRILLIANT AND GUIDED ME THROUGH THE PROCESS WITH THE UPMOST PROFESSIONALISM, MANY THANKS.”

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Posted 1 week ago

“easy to deal with online upgrade completed without any hassle or waiting times”

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Posted 1 week ago

“PS1 was very helpful”

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Posted 1 week ago

“EW9 looked into an issue I had with a forthcoming insurance policy. My concerns were answered so I am very happy with the live chat we had.”

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Posted 1 week ago

“LT1 Lucy was amazing, so very friendly, knowledgeable & helpful, thank you Lucy”

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Posted 1 week ago

“ti2 was very helpful and soon sorted out my enquiry”

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Posted 1 week ago

“Answered my question which is what matters and quickly , hope it's not AI as I don't really trust AI.”

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Posted 1 week ago

“I had a query about my currant van insurance Lucy B explained everything Was very quick to reply . Brilliant service..”

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Posted 1 week ago

“BC1 - Bridie helped me on the customer portal chat today. She helped me change a couple of details and set up a new policy for my new car. She was very helpful”

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Posted 1 week ago

“Had to wait a little while for online chat, but when I got through to BC1 she was very helpful, “chatty” (on web chat) and sorted out everything I needed efficiently and I was very satisfied with the service. Sometimes nowadays people just don’t appear to make sense or answer the questions you ask, but BC1 covered everything professionally, courteously and was straight to the point - I couldn’t really ask for any more than that. Happy customer !!”

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Posted 1 week ago

“Friendly helpful service from PS1”

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Posted 1 week ago

“Very friendly and fast with my answers to my questions”

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Posted 1 week ago

“Great help with renewal from OneCall again (4 or 5 years now). They bettered MoneySupermarket quotes for both cars. Agent SP6 was very helpful.”

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Posted 1 week ago

“Waited on a chat line for twenty minutes and then transferred to another agent and waiting a further 25 mins.Customer service is appalling”

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Posted 1 week ago

“Had a very smooth and straightforward experience renewing my Contents Insurance policy with agent “LH5”. Very pleased with his helpful and informative assistance. Many thanks.”

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Posted 1 week ago

“Today I wanted to make some changes to my existing van policy. This was made super easy with the help of EB7. Everything was dealt with quickly, professionally and I was quoted very happy indeed. If only all online help was this easy. I highly recommend EB7 and please give him or her a pat on the back every time you walk past them in the call centre.”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 423,745 reviews