One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,064 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Adam W was really helpful with my problem.”

Helpful Report

Posted 1 week ago

“OC3 was very helpful today, cancelled a policy due to a dear friend passing away, very helpful and quick reponse, brilliant! many thanks”

Helpful Report

Posted 1 week ago

“WP1 was very helpful in transferring my insurance across to my new vehicle.”

Helpful Report

Posted 1 week ago

“OC3... Excellent customer service....sorting out a query relating to a new policy taken out...last week...which was good value in my book ! Thank you.”

Helpful Report

Posted 1 week ago

“customer service was excellent and the call was well handled briefly and professionally by AA5. I have no hesitation in recommending his services to anybody else”

Helpful Report

Posted 1 week ago

“good service. thank you”

Helpful Report

Posted 1 week ago

“Tia2 has helped me to change really appriciated”

Helpful Report

Posted 1 week ago

“LE6 was very polite and helpful and explained everything about the policy.”

Helpful Report

Posted 1 week ago

“Good communication and great service”

Helpful Report

Posted 1 week ago

“Great service today from LG3”

Helpful Report

Posted 1 week ago

“Helplful and easy to use/follow. Thank you HH2!”

Helpful Report

Posted 1 week ago

“KS8 was more than helpful and understood my position and answered my questions clearly”

Helpful Report

Posted 1 week ago

“**★★★★★ KT7 should not be legally allowed near a keyboard** I opened OneCall's live chat with one job. ONE JOB. I had a cheaper quote from Confused.com loaded in the next tab, my exit message half-typed, and the steely resolve of a man who works in finance and knows exactly how this game is played. Reader, I am still with OneCall. I am paying more. And I am *happy about it.* I don't know what happened. I also don't know who happened. All I know is "KT7." No name. No face. Could be a Kate. Could be a Keith. Could be a Kevin from Telford. Could be seven very persuasive cats in a trench coat. I've decided not to find out, because the mystery is the only thing I have left. Within ninety seconds, KT7 had me forgetting the meerkat, the compare site, and possibly my own password. They were warm, funny, and so reasonable that at one point I typed "yeah, that's fair actually." I have never typed that sentence to an insurer in my life. I didn't know my fingers could do it. I watched those three little "KT7 is typing…" dots like a man watching a magician's hands, and still never saw the trick. I have negotiated with lenders for a living. I have dealt with people who'd sell their nan for 0.1% off a rate. None of them have ever done to me what KT7 did with nothing but a chat window, impeccable punctuation, and what I can only assume is a degree in hypnosis. Meanwhile, the Confused.com quote is still sitting in that other tab, unclicked, wondering what it did wrong. It did nothing wrong. It just never met KT7. Nobody has met KT7. KT7 may not even be real. But my renewal certainly is. Five stars. Would be gently and expertly typed out of leaving again. Somebody give KT7 a pay rise, a name badge, and possibly a superhero origin story before a hostage negotiation unit poaches them.”

Helpful Report

Posted 1 week ago

“SP6, excellent service, knowledgeable, informative, got me the right product. Many thanks.”

Helpful Report

Posted 1 week ago

“Clear instruction regarding renewal of house insurance”

Helpful Report

Posted 1 week ago

“First class, beat communication live chat, perfect to deal with”

Helpful Report

Posted 1 week ago

“Call handler EW2 was very helpful today and once through to them they dealt with my issue. It would be helpful if the process for registering a cancellation due to moving was easier. A number of questions appeared (some of which had mandatory answers) which weren't relevant (i.e. for renewal etc.). I believed I was in the right chat queue, only to get to the front and find the handler had to transfer me to EW2 because they were unable to deal with my query.”

Helpful Report

Posted 1 week ago

“The response from AK7 absolutely fantastic nobody could be more helpful, especially to a iPad user like me with limited experience, Regards Alan Thomson”

Helpful Report

Posted 1 week ago

“I phoned up to change my insurance over from my old van to my new one. I spoke to Jake K, he was very helpful and sorted me out in no time at all. Great service.”

Helpful Report

Posted 1 week ago

“Agent CO4 was very helpful and dealt with concerns and issues in a timely manner and provided me with great service! Highly recommended!!!!!! Thank you so much. Mr Hodgkins😊😉👍”

Helpful Report

Posted 1 week ago

One Call Insurance is rated 4.7 based on 447,064 reviews