One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,504 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent, prompt and friendly service today from IS1”

Helpful Report

Posted 3 weeks ago

“Jack McMahon JM3 Jack was very helpful to me today, knew his product inside out and I have now renewed again with One Call. He also called me back earlier than I had expected and I am happy to recommend him and you. Well done. Mike M.”

Helpful Report

Posted 3 weeks ago

“I have just changed my policy from my old car which broke down 6 weeks ago to my new vehicle that I am getting this weekend . Allbeit done on the live chat I would prefer to speak to someone as using the chat live feels not personal however saying that IS1 could not have been anymore helpful with everything I needed to do Thank you again”

Helpful Report

Posted 3 weeks ago

“Lewis EW9 sorted my insurance query super fast and with no drama. I was dreading using the live chat when I had a problem understanding the wording of my insurance document. He quickly explained to me where to find what I was looking for then mailed me the information. Great work and thank you Lewis”

Helpful Report

Posted 3 weeks ago

“I recently bought car insurance and had some live web chat communications after an unnecessary problem. I'm appalled by the shambolic service: for several days the company wasted valuable time and tested my patience by wrongly rejecting my legitimate proof of existing no claims bonus, stating that it did not comply with their requirements despite it strictly satisfying each of their stated criteria! They eventually relented and accepted the uploaded document, presumably after the appropriate parties there had actually read what I'd uploaded. OneProtect's policy of supporting communication with them only by webchat (except for claims), must reduce costs and premiums, but it's infuriatingly awkward and it takes ages to get through anyway. It would be much better to simply speak to the person (?) on the phone. OneProtect use TrustPilot not so much for reviewing the company itself, but to rate their individual web chat staff because they explicitly ask customers to identify whoever took their calls after each webchat and provide the link to TrustPilot. It seems completely innappropriate for OneProtect to be exploiting TrustPilot to subject their webchat staff to the ire of disgruntled customers that have had to get in touch about problems caused by OneProtect's practices, policies or whatever. I really don't want to buy from this company next year.”

Helpful Report

Posted 3 weeks ago

“JF2 (Jessica) was amazing, making changes for me with total ease, nothing too much trouble, a total credit to one call insurance”

Helpful Report

Posted 3 weeks ago

“ET1 was very helpful, courteous and professional and sorted my problem within minutes.”

Helpful Report

Posted 3 weeks ago

“excellent service from SF7 got everything sorted with ease”

Helpful Report

Posted 3 weeks ago

“Thank you to SF7, again very helpful and issue now resolved.”

Helpful Report

Posted 3 weeks ago

“Isabelle 1, was very helpful and understood everything I asked her to do”

Helpful Report

Posted 3 weeks ago

“Ne1 Niall was very professional, friendly and helpful and listened to my issues. A 15 minute phone call with this young guy solved all my queries and I came off the phone very pleased with the service he provided”

Helpful Report

Posted 3 weeks ago

“Good online srvice very helpful.”

Helpful Report

Posted 3 weeks ago

“ET3 was very helpful”

Helpful Report

Posted 3 weeks ago

“The live chat with IS1 was very efficient. She answered my query and helped me get extended cover on the hire vehicle policy.”

Helpful Report

Posted 3 weeks ago

“I've been on the live chat with KT1 and they were amazing. I was about to renew with another company but they got me a great quote and were professional and friendly. They were a delight to deal with. One happy customer here.”

Helpful Report

Posted 3 weeks ago

“Brilliant customer service, easy to transfer vehicle's and good quote. .”

Helpful Report

Posted 3 weeks ago

“GM2 was very polite and helpful with reducing my price and all the questions about what happens when I buy a new car. Thank you Sharyl Lloyd”

Helpful Report

Posted 3 weeks ago

“IS1 was absolutely prompt and excellent in her customer service and product info. Really lovely staff member, very helpful and appreciate all their prompt help and support. Thank you!!”

Helpful Report

Posted 3 weeks ago

“Becca username RW2 on the chat was so helpful today and matched a cheaper quote and made it super to do using the online chat portal.”

Helpful Report

Posted 3 weeks ago

““KT1 – Keira – kt1” I had major issues this am accessing the One Call portal and downloading renewal documents for my home contents. After many attempts decided to call Renewals and was fortunate enough to be helped by Keira. If only all customer relations people were as patient, kind, efficient and ensuring your issues are dealt with competently and professionally. Am most grateful and thanks Keira for her approach. Well done. Kind regards Dominique Morgan”

Helpful Report

Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,504 reviews