One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,439 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,439 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did live chat with username AM3 brilliant service thankyou”

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Posted 4 weeks ago

“SK3 was very helpful with my enquiry & efficiency sorted my questions”

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Posted 4 weeks ago

“I asked EW9 some questions and he answered them quickly and i got the result i wanted .It was good to have someone that was very helpful and knew what he was talking about . 5 stars for you lad.”

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Posted 4 weeks ago

“the call hanler ll3 was really helpful in dealing with my policy”

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Posted 4 weeks ago

“I found EL3 extremely helpful with my enquiry today. Happily my query was easily resolved. Many thanks,”

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Posted 4 weeks ago

“Having to ring Customer Service a few times with a query I found Ava AR2 this morning very helpful & understanding. Answered my query very quickly .Friendly, polite & good communication. Which I thank her very much. Peace of mind at last”

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Posted 4 weeks ago

“Phoned today and spoke to Faith about an overpayment she was polite and helpful and sorted the problem promptly she is a credit to the company.”

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Posted 4 weeks ago

“Spoke with AR2 today, she was very kind polite and knowledgeable. I was extremely happy with her and the service she provided, she answered all of my questions and concerns. She is a credit to your organisation.”

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Posted 4 weeks ago

“VH3 was very helpful”

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Posted 4 weeks ago

“SP6 got me a great price on my renewal. Fantastic service. Thankyou!”

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Posted 4 weeks ago

“SM6 was amazing and very helpful, with great product knowledge. Thanks again Q Lockhart”

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Posted 4 weeks ago

“I unfortunately had to cancel my motor insurance policy but Tabitha (TS4) ensured that I was aware I could have a 14 day grace period and explained about the cancellation charges. She was very helpful.”

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Posted 4 weeks ago

“Helpful, Sam was very polite.”

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Posted 4 weeks ago

“Great service & very quick to respond”

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Posted 4 weeks ago

“I just had a great interaction with SM2, I asked my question, and it was answered straight away with no hassle, would use One Calls chat service again because of the swift assistance.”

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Posted 4 weeks ago

“Had a live chat with LH5. Due to not being able to swap my insurance from home to landlord I had to unfortunately cancel. He was very good to work with and explained everything absolutely perfect. Very good chat operator”

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Posted 4 weeks ago

“SK3 - great service”

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Posted 4 weeks ago

“EW2 - Elizabeth was very helpful with my queries and clarified her answers when I initially did not understand. When I initially went into the chat line I was immediately told that I was chatting to Hannah, when I typed in my question it then cam up saying that I was number 16 in the queue and it took several minutes to get to the end of the queue and raise my question. That was disappointing.”

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Posted 4 weeks ago

“Calum was one of the best customer advisors I have experienced from one call and other companies. Everything went smoothly in my renewal and I award him my employee of the week. Thanks for all his help. Ps I am not related to him !!!!!”

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Posted 4 weeks ago

“AM3 was extremely helpful in resolving the problem of changeing my current van motor policy to a car motor policy especially as there is no information on the Portal as regards this issue. AM3 was most concise and efficient and also very polite throughout .”

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Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 424,439 reviews