One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,504 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Helpful, Nice and straightforward. AR5”

Helpful Report

Posted 3 weeks ago

“RW2 was efficient and prompt with my request, so happy to pass on my satisfaction”

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Posted 3 weeks ago

“JT3 was extremely helpful today. I oicked my new car up this morning and tried to change the vehicle details on the customer portal. However, car is new and just registered today and I was unable to do the change. JT3 came on live chat and resolved the problem. I am very pleased with service I have received today from JT3.”

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Posted 3 weeks ago

“I have sorted my new car insurance and have been delighted with the help I received. Agent ID is JB6”

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Posted 3 weeks ago

“* TS3 * Very easy and polite to deal with. No trouble in sorting my renewal. Quick and efficient.”

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Posted 3 weeks ago

“I have sorted my new car insurance and have been delighted with the help I received. Agent ID is 1S1”

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Posted 3 weeks ago

“I changed my car today and tried to make the change of details on my policy on the customer portal. As the car is new and just registered today, I was unable to make the change myself. JT3 came on live chat with me and got this problem resolved. Very pleased with the service from JT3 today.”

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Posted 3 weeks ago

“First class service, had problems with a house move Charlotte and needed to sort insurance she did this with no problems.”

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Posted 3 weeks ago

“CURRANTLY ON THE PHONE FOR 58 MINUTES WAITING TO TALK TO SOMEONE. ALSO BEEN ON ONLINE CHAT AND 55TH IN THE QUEUE NOT GOOD FOR CUSTOMERS”

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Posted 3 weeks ago

“GM2 was an absolute star today helping me with my car insurance. She managed to get me a great saving which I would not have gotten had I searched myself online. GM2 was very helpful, friendly and courteous and very thorough in her explanations and a pleasure to deal with. Thank you, GM2.”

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Posted 3 weeks ago

“Live chat was very helpful sorted out a better with my insurance”

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Posted 3 weeks ago

“IS1 was such a great help and support was outstanding very clear and well presented many thanks IS1 for your assistance”

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Posted 3 weeks ago

“AJ1 was extremely helpful and sorted out my new policy.”

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Posted 3 weeks ago

“The agent on the chat was prompt and gave the necessary information I needed”

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Posted 3 weeks ago

“JT3, best ever”

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Posted 3 weeks ago

“JI9 great and very helpful and polite”

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Posted 3 weeks ago

“I was unable to log in to my account so contacted the company via the chat helpline. There was a bit queue (20th in queue!) but the assistant "TJ2" was extremely helpful and sorted out my issue. Thank you”

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Posted 3 weeks ago

“Stevie (SS9) was refreshing because he listened to me when I explained that being 'old school' I have difficulties with 'Portals' & 'Apps'. Second nature to most these days but there's still a vast swathe of us (who haven't been put into a home yet!) who struggle with the speed of transition to a technological age that is difficult to manage. Not least of all because they're hard to read, tiny print on a tiny phone, hopeless. Stevie SS9 offered me solutions, which is as much as anyone can ask, so thank you to him - for once I felt 'heard'.”

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Posted 3 weeks ago

“EW2 Customer service agent Elizabeth (EW2) was really helpful.”

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Posted 3 weeks ago

“Great efficient service, really clear explanations and follow ups and outcome! Thank you Tommy (TM7), very much appreciated :)”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 400,504 reviews