One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,444 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had a live chat with LH5. Due to not being able to swap my insurance from home to landlord I had to unfortunately cancel. He was very good to work with and explained everything absolutely perfect. Very good chat operator”

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Posted 4 weeks ago

“SK3 - great service”

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Posted 4 weeks ago

“EW2 - Elizabeth was very helpful with my queries and clarified her answers when I initially did not understand. When I initially went into the chat line I was immediately told that I was chatting to Hannah, when I typed in my question it then cam up saying that I was number 16 in the queue and it took several minutes to get to the end of the queue and raise my question. That was disappointing.”

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Posted 4 weeks ago

“Calum was one of the best customer advisors I have experienced from one call and other companies. Everything went smoothly in my renewal and I award him my employee of the week. Thanks for all his help. Ps I am not related to him !!!!!”

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Posted 4 weeks ago

“AM3 was extremely helpful in resolving the problem of changeing my current van motor policy to a car motor policy especially as there is no information on the Portal as regards this issue. AM3 was most concise and efficient and also very polite throughout .”

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Posted 4 weeks ago

“AK 7 was brilliant thankyou! she was understanding & very helpful. She's a credit to one call”

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Posted 4 weeks ago

“Great customer service. Got through pretty much straight away no queue.. lady I spoke with Sp6 Shanice very helpful.”

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Posted 4 weeks ago

“RW2 - Becca was really good . Answered all my queries and helped significantly with me deciding to renew policy with One Call”

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Posted 4 weeks ago

“Very good”

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Posted 4 weeks ago

“Advisor answered my questions excellent”

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Posted 4 weeks ago

“Reasonable prices, easy to manage and great customer service”

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Posted 4 weeks ago

“Spoke to josh today . Excellent customer service solved my issues. Jh7 thank you for all your help”

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Posted 4 weeks ago

“Great company can't fault the service and agent Ar5 was very helpful”

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Posted 4 weeks ago

“I would just like to say that I was extremely pleased with the customer service from one call insurance. The fella WG1 was a star , very polite , very helpful , very quick and efficient. Very nice chap indeed . It was 5 star plus .”

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Posted 4 weeks ago

“Great service, my call was answered quickly and a good price was offered. My call handler, CM7 was friendly, positive and professional.”

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Posted 4 weeks ago

“Becca was really helpful and sorted out my queries in no time.”

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Posted 4 weeks ago

“JF3 was very helpful and explained everything fully”

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Posted 4 weeks ago

“Slight delay in contacting the live chat as it was busy but after that came a speedy and helpful reply which fully resolved my query in a matter of minutes. This was from CN4. Thank you Connor”

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Posted 4 weeks ago

“Good service considering got nowhere talking to 3 other agents thanks again s47”

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Posted 4 weeks ago

“LH5 very helpful and resolved my issue super quick. Thank you!”

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Posted 4 weeks ago

One Call Insurance is rated 4.6 based on 424,444 reviews