One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,190 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AY4 couldnt have been more clear or helpful, however I had a awful job trying to find a phione number to register my complaint which is rather ironic considering your name, I keep getting letters and emails telling me my insurance has been cancelled and will cease to be effective in 4 days as you always write to my old address despite having been told countless times that I have moved the insurtance expires on the day it arrives the email gave me the 4 days, I spoke at length with an adviser last week and was assured all was well only to receive a letter today to say my insurance expires on the 29th todays date, as I have to drive my car most days atm this was very difficult. I would appreciate a letter in writing with an explanation as to why this keeps happening and putting it in writing that I am currently insured, Im 72 years of age and recently widowed and I really dont need this extra worry, the two stars are for the lady I spoke to today, she was excellent , as was the adviser last week but its not helping me if you keeps repeating the same error”

Helpful Report

Posted 3 weeks ago

“LB5 dealt with my problem efficiently and to my satisfaction”

Helpful Report

Posted 3 weeks ago

“Slightly awkward at first (I am an OAP) but straightforward questions and patience from Elisha T made the process relatively smooth and almost painless Thank you ET3”

Helpful Report

Posted 3 weeks ago

“MG9 was helpful and changed over my car as the portal wasn't working properly, though had to wait quite a while in between messages, as assume they were dealing with multiple customers, which makes the whole process rather long, though not their fault, the company process :(”

Helpful Report

Posted 3 weeks ago

“EE3 was not only professional but efficient in solving my problem within 5 minutes.”

Helpful Report

Posted 3 weeks ago

“I must say Tom , TH3 , was absolutely so helpful to me this morning and explained everything in full , as I could understand everything he was saying, he didn’t rush , just took his time , as it’s alot to remember , Thank You so much Tom I highly recommend you and for customers to use One Call”

Helpful Report

Posted 3 weeks ago

“Efficient and helpful. Answered everything.”

Helpful Report

Posted 3 weeks ago

“EF1 was super helpful for my enquiry today- throroughly satisfied”

Helpful Report

Posted 3 weeks ago

“Jake made me Happy after you AI made me very unhappy. I was about to take out a new policy with another company. I did not know why the insurance certificate lapse on 26th October or why i pay £20.05 as i normally pay annually. The AI had no record of a conversation i had on friday and i ended up putting in a complaint. The AI is a business prevention robot with very limited abilty ...i was in the process of letting this apse and over lapping with a new insurance provider, fortunately Jake saved the day for you Jake also informed me i have a rolling contract and explained the benefits.”

Helpful Report

Posted 3 weeks ago

“I had a live chat with RK3 to renew my car insurance as I was having difficulty completing this through the app. RK3 was courteous and polite and dealt with my renewal promptly, thank you RK3 for making the transaction easy and painless”

Helpful Report

Posted 3 weeks ago

“"AR2" helped me through the process of my inquiry,was very helpfuland swift with the response,very happy!!”

Helpful Report

Posted 3 weeks ago

“Thanks to TH3 for all your help Tom. Query dealt with quickly Much appreciated”

Helpful Report

Posted 3 weeks ago

“Took out a policy and had a query as did not receive my documents online. Did the live chat and it was dealt with straight away by Emily EE3, absolutely brilliant.”

Helpful Report

Posted 3 weeks ago

“Good customer service and all questions answered quickly”

Helpful Report

Posted 3 weeks ago

“Vienna and Keelan provided exceptional customer service to me on the webchat facility. When I needed to make a change to my existing policy, they were really supportive and actively listened to my query to help renew the policy correctly and explained the cover in detail. Thank you for your support.”

Helpful Report

Posted 3 weeks ago

“Anais AS3 was very helpful”

Helpful Report

Posted 3 weeks ago

“Thank you very much JC8 Very helpful 🙂🙂”

Helpful Report

Posted 3 weeks ago

“Hi I had a live chat with , Joshua ,JH 7 on 9th September, regarding a query on my house insurance policy. My query was dealt with promptly and to my complete satisfaction, Thank you”

Helpful Report

Posted 3 weeks ago

“OC3 was extremely helpful, offered me alternative solutions if required and made sure I understood everything that had been agreed”

Helpful Report

Posted 3 weeks ago

“LN1 Was realy helpful and friendly,and promptly delt with my inquiry”

Helpful Report

Posted 3 weeks ago

One Call Insurance is rated 4.7 based on 447,190 reviews