One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,903 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great Customer service this afternoon. Dealt with my query promptly and efficiently.”

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Posted 1 month ago

“Very speedy service through chat. Problem resolved within minutes. The agent who helped JE3 was great.”

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Posted 1 month ago

“I was helped today by Jasmine "JM6" to change my car insurance details pending the delivery of a new car next week. I wasn't able to do the change via my customer portal so rang up One Call and JM6 was very helpful leading me through the process on the phone. Many Thanks!”

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Posted 1 month ago

“BC1 helped me change my address when I couldn’t do it online. She was very efficient and helpful.”

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Posted 1 month ago

“BC1 helped me change my address when I couldn’t do it online. She was very efficient and helpful.”

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Posted 1 month ago

“Hannah HM1 was very efficient in handling my query today”

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Posted 1 month ago

“Georgina "GM2" was very helpful sorting out my renewal. Many thanks”

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Posted 1 month ago

“Called with a fairly complex issue involving cancelling one policy and finding an equivalent/better alternative. Josh was quick to take on board the salient points and saved me about £150 in the process.”

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Posted 1 month ago

“Was helped today by Hannah HM1 who was patient in helping me with my enquiries. Thank you.”

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Posted 1 month ago

“I was very impressed today by your call handler CN4.He was excellent & a credit to your company.He was so helpful & ensured I understood everything.He is a credit to you.”

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Posted 1 month ago

“Brilliant helped me out with no fuss or quibbles Sara was the star of the afternoon”

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Posted 1 month ago

“The operator who I contacted SK3, was so very helpful and answered all my queries and questions in a very professional and confident manner. I was amazed how quick she got all the information for me! Very well done !”

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Posted 1 month ago

“Very helpful and knowledgeable agent (SP6) when I was renewing my policy”

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Posted 1 month ago

“JM6 refers a good solid and efficient job as the NCD was made so awkward by Audi even to the fact it would take 7 days to amend the NCD and send it to me This would leave me further stuck as i would be unable to use my car for a further 7 days and as i am disabled that's bad news for me but Jasmine sorted it all out by expertise and common sense i highly recommend ONE CALL one other thing nearly £300 cheaper than most that sums it up ,many thanks again”

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Posted 1 month ago

“FS7 was very helpful with my enquiry. Absolutely brilliant and a joy that was so quick”

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Posted 1 month ago

“Really happy with the high quality service from Vienna (VH3) today. Very helpful.”

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Posted 1 month ago

“The advisor HG1 WAS SO HELPFUL FOR MY QUESTIONS AND SORTED THEM OUT FOR ME”

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Posted 1 month ago

“Steve was very thorough and quick to answer my questions and gave me a great deal so I'm very happy 😊”

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Posted 1 month ago

“Excellent customer service, rang regarding my renewal, all sorted for another year 5 *****”

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Posted 1 month ago

“LE6. Leanne Warren was very helpful and guided me through the car renewal policy, it was a pleasure to speak to her, she was a very polite and respectful lady.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 409,903 reviews