One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,177 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received an email warning me of imminent policy cancellation (referring to recent letter that I didn't recall). I'd inadvertently cancelled the wrong DD mandate. Agent Dylan (DB7) was very efficient and helpful in helping me sort it out.”

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Posted 3 weeks ago

“KT7 have given me very quickly support in resolving my query. Very efficient agent”

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Posted 3 weeks ago

“KT7 was very helpful when I tried to add extra items into Home Contents insurance. She was patient with me and was pleasant to chat with. Thank you so much!”

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Posted 3 weeks ago

“one of the best and helpful services i've found for a long time the agent FF2 was brilliant”

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Posted 3 weeks ago

“I phoned one Call to exchange vehicles, and was put through to a gentleman called Josh (JC8 )Very helpful and nothing was too much trouble. Josh explained everything in great detail, he looked around and found the best and most suitable policy for me. .”

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Posted 3 weeks ago

“CL4 OCIS Sorted out a very good deal for me Thank you”

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Posted 3 weeks ago

“COULD NOT CONTACT AN AGENT. I WAS GIVEN 2 PHONE NUMBERS TO RENEW MY HOME INSURANCE WHICH I RANG. AFTER THE INTRO SPIEL ON BOTH OCCASSIONS THEY SAID THE PHONE LINE WAS NOW CLOSED AND THEN WAS CUT OFF. THIS WAS A BIT ODD AS IT WAS MID AFTERNOON. THEY SAID TO CONTACT MY CUSTOMER PORTAL WHICH DID NOT HAVE MY HOME INSURANCE ON IT , ONLY MY CAR INSURANCE.”

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Posted 3 weeks ago

“Recently contacted and spoke to SP5 via web chat enquiring about my new policy. She sorted my query really quickly and advised I should receive an email within 30 minutes. I got the email within 10 minutes so found the service really quick, great 1st impression as a new customer”

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Posted 3 weeks ago

“WG1 was very helpful and clearly explained the policy”

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Posted 3 weeks ago

“EW2 was extremely fast and helpful in solving my problem”

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Posted 3 weeks ago

“SM2 was helpful and polite and very quick. Thank you Sarah”

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Posted 3 weeks ago

“SM2 was polite and helpful.”

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Posted 3 weeks ago

“Nice quick and easy great service EW9”

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Posted 3 weeks ago

“KS8 , great service”

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Posted 3 weeks ago

“I was messaging with PS1 today, she couldn’t have more helpful or caring, she completely put me at ease, and helped me with my problems, I couldn’t recommend her highly enough, she is a credit to your company”

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Posted 3 weeks ago

“i was concerned about an enquiry spoke to one of the communication team [live chat ] who was able to put me at ease”

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Posted 3 weeks ago

“I've been with One Call for over five years now. They were brilliant when I needed to make a claim and have always been competitive in terms of quotes. I also like the ability to fix the cost of insurance for three years, as it provides a bit of financial certainty. Great company.”

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Posted 3 weeks ago

“Ci9 customer service advisor was very helpful when I had an issue uploading my no claims ( and not being tech savy )”

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Posted 3 weeks ago

“TW9 Was extremely helpful in sorting out my renewal 😊”

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Posted 3 weeks ago

“fast and helpful”

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Posted 3 weeks ago

One Call Insurance is rated 4.7 based on 447,177 reviews