One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,700 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Too many further questions about 'extras' and what I will NOT be getting! The whole process took about 1 hour and twice as long as it should have.”

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Posted 6 years ago

“Not good at all. If you need to make contact with your insurance company easily these guys are not the best. Online Chat with generic responses is almost the only way they will communicate.”

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Posted 6 years ago

“Was in a queue for over an hour before the call centre disconnected me.”

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Posted 6 years ago

“She did not mention that I could still get my windscreen repaired without claiming on my insurance. This is a cheaper option with no excess to 9ay.pay”

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Posted 6 years ago

“Tried all day to my portal and couldn’t connect to live chat”

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Posted 6 years ago

“Always frustrating when a company sends you texts and emails saying 'your policy will be cancelled urgently' out of the blue - firstly you presume it is phishing, then when it is not - you wonder why they didn't just ask for those details at the point of buying the policy (driving licence) if they were mandatory.... even though they're not required by any other insurance company!!”

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Posted 6 years ago

“Get sent a discount code to be used on setting up a 2nd policy. Only to be told I can only use on a new policy. Not a renewal of my 2nd policy. I now have 3 codes for money off. How many cars do I have!”

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Posted 6 years ago

“Constant problems validating licence threatening to cancel my policy. Even though I updated it 6 times. First time using One call. Let see how they do.”

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Posted 6 years ago

“As I can not sign a new contract on line for finance with Close brothers they say my insurance on my car will be terminated on the 14th june. I bin with these for years and so disappointed. So I gone else where. They better not charge me for leaving them. It there fault”

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Posted 6 years ago

“Somewhat confused and shocked to be honest, renewal recieved and more expensive so did the normal thing and shopped about only to find same policy with same provider is cheaper if I completely cancel then redo with said provider, spoke to call centre and they still couldn't do same price and told me to cancel and do online?? total waste of admin time.”

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Posted 6 years ago

“Seems to be how much money they can get out of you, looked into cancelling my policy as I was changing vehicle, got quoted an exorbitant price, asked for a quote for new vehicle, came back double what I have paid eventually. No one available to answer calls. Will be steering well clear of once this policy ends.”

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Posted 6 years ago

“Passed from pillar to post. Repeated my personal details over and over again. Led to believe I had legal cover on my policy, spent 20 minutes on the various calls and then finally told I want covered, thanks! Then told to speak to live chat about policy details and they are currently unavailable, the reason our country is on its knees? Too much effort without earning a fortune, minimum effort, maximum pay?”

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Posted 6 years ago

“Phone today to change my address , charged a ridiculous amount and told I would be emailed my updated policy in 2 minutes , I’m still waiting !!!”

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Posted 6 years ago

“very bad service. Impossible to contact by phone without ages to wait. Live Chat did not seem to be working. Very annoyed. What would happen in an emergency?”

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Posted 6 years ago

“Spoke to Shaun today ref my insurance quotation to commence on 10/6/2019. Bit by bit he advised me that my premium would go up from the original quote. I than said I could get a better quote and to cancel the policy and refund my deposit. He then said if I cancelled it now I would be charged £49.00 to cancel. This is disgusting the policy has not even started yet and I do know that in transaction I have 14 days to change my mind. I have cancelled this policy and if you do not refund my deposit and even try to charge me £49.00 cancellation fee, I will be contacting the Financial Ombudsman. M.A. Smith”

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Posted 6 years ago

“I think a £39 charge just to change the Address on my policy is unreasonable. I have never been charged by any if my brokers before. I shall not use one call again and will be advising my family and friends likewise.”

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Posted 6 years ago

“2ND YEAR OF INSURANCE WITH THEM AND ONLY 11 DAYS AFTER RENEWING I GET A CALL TO SAY THAT THE EXCESS IS WRONG AND I NEED TO PAY AN ADDITIONAL £60 TO REDUCE THIS. WHEN I SAY ID LIKE TO CANCEL AS IM STILL IN THE 14 DAY COOLING OFF PERIOD THEY SAY THERE IS ADMIN FEES - SO EITHER WAY IM SCREWED THIS YEAR BUT WONT BE BACK WITH THEM NEXT YEAR OR EVER AGAIN!”

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Posted 6 years ago

“Your chat service, takes ages to answer, and more often than not cannot help. Then directed back to the website and eventually had to speak to a person who sorted my problem. Considering the cost of making changes to the policy, I think this will be the last policy i hold with you.”

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Posted 6 years ago

“I found your site to be not easy due to the continued questions on the many add-ons extras you list after the insurance cover has been selected.”

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Posted 6 years ago

“On the telephone Eg.3 was helpfull and effecient. Unfortunatly your online portal is not fit for purpose and badly damages your corporate image .”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,700 reviews