One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,699 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Email Asking for information already sent.”

Helpful Report

Posted 6 years ago

“Hard to get through to and live chat is a joke as the people at the other end are the most unhelpful I have encounterd”

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Posted 6 years ago

“Couldn't activate my account online and give driving licence details etc. The site said I had but during live chat session, which, I was disconnected from 3 times, finally found out they had my old address down. Not impressed with tis and the time it has taken to sort it out”

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Posted 6 years ago

“I renewed my motor car insurance policy on or about July 6th and paid a one of premium of £319-87. Today 18th July I received an e-mail ftom One Call advising me that my car insurance was due for renewal???!!! Does One Call understand the stress such a message can cause. Get a grip One Call.”

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Posted 6 years ago

“It is not made clear that any claim may be revoked if you have not installed either the battery or the leak detector. I do not need these as I have integrated systems through the mains. I was therefore surprised when the letter came that I had to confirm these dev ices would HAVE to be used. I am therefore cancelling as I do not wish to be dependent on your devices that are already out of date in comparison to those in my house”

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Posted 6 years ago

“Moved house and insurer cancelled my policy was offered an alternative at an extra £150!! I live in sleepy Sussex, not the Bronx!! I have an unblemished driving history for 53years, but quoted me more than my 19 year old granddaughter pays. Outrageous!!! Then charged £100 for the privilege of having my policy cancelled! Went direct to another insurer who saved me £450!!! Sadly, loyalty doesn’t mean anything these days!!”

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Posted 6 years ago

“Not happy”

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Posted 6 years ago

“Difficult to find number (ironic) then over 20 mins waiting to get through”

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Posted 6 years ago

“Took insurance out for husbands car, after studying the insurance seemed a good all round insurance and price not bad. 1 week after first payment was taken from our bank we received a call from a One Call advisor asking if we wanted to reduced our excess when we questioned why we were told if we reduced it, it would cost £10 extra per month! when we said no to this the advisor was rude and put the phone down. Since taking out the insurance we have changed our car and called to advise this and were told we had to pay and extra £35 admin fee and the insurance had increased (which we understood the possible rise in the insurance) then when we said we would be putting personalised number plates on we were then informed that unless this is done within 7 days then there would be another charge of £15. Bearing in mind its difficult to turn paper work round for personalised plates in 7 days!! and most insurances do not charge for changing plates! We took this insurance out due to the price - but it seems that it will be quite expensive now with all the 'extras' - will study the small print more closely next time......”

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Posted 6 years ago

“was quoted one price but they took a different amount from my bank account”

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Posted 6 years ago

“Getting through to amend a renewal or cancel the policy proved very difficult and I was disconnected twice. My husband and I had two very different experiences. I had to jump through hoops and have to contact again for proof of no claims, etc. His is just emailed to him. Inconsistent customer service.”

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Posted 6 years ago

“Have not received new car insurance details.”

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Posted 6 years ago

“Great prices, awful customer services. They must be trained this way, it has to be the only explanation. Don’t call live chat they are simply not able to talk to their other departments or are not willing to do so. All they seem interested in doing is charging you for the mistakes they have made! If you live chat them make sure you get a copy of the transcript before they delete it. Got cut off with no phone call back after quite a lengthy talk which I was informed they were recording. Now they have no record of it. All seems very fishy.”

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Posted 6 years ago

“Wait times to speak with anyone on telephone or via web chat are far too long. The admin fees to make changes are outrageous. I have recently switched from Direct Line and they have no fees...I will head back there next year.”

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Posted 6 years ago

“We have a car policy with One Insurance but find the communication really bad. We have received numerous emails stating that our policy is to be cancelled only to find out it is because their systems have not updated any changes we made, like changing our vehicle. Very off putting and creates stress without any needed.”

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Posted 6 years ago

“It took a long time to get through to the right person. The telephone switchboard seemed to go round in circles. Once I got through to CR4 - Cameron I was very happy with the service. He was polite and very helpful”

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Posted 6 years ago

“Once you get through to them by phone, as the chat portal was "unavailable" for home insurance? WHY, is the revenue simply not sufficient to bother, however, once you get through to them; very helpful, but due to the 32 minutes wait had to knock at least 3 stars from the review, had the online portal done its job and allowed me access to my policy I would not have had to phone them!!!”

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Posted 6 years ago

“The advisor was ok . Your systems had me wasting my time on chat line ,waiting a long time ,only to be told that I had to call you and waited again . I would have gone to another company but you were just the cheapest . Lucky for you . I object to having to pay £ 15 admin costs when I am giving you further business . That also made me want to go to another company .”

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Posted 6 years ago

“No bad experience. Telephone manner is bad. Sentences like just 2 secs?? Not appropriate on a business call. No smile in the voice. The end of the call was much more professional than the initial greeting. Staff need to be taught how to speak with a smile and be more professional. Please hold the line. I will look into this for you. Not just give me 2 secs!!!”

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Posted 6 years ago

“Got my renewal which was much higher than last year,and when I asked why I was told it might go dotif you get a better qoute which I did . So in my opinion it seems that you give a high qoute and get the customer to do the work to better it.”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,699 reviews