One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,700 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi had a crash on Saturday 29th June, and had to spend alday Monday trying to get a courtesy car sorted as I had no I d with me apart from driving license, not what I needed to do as I am on holiday.”

Helpful Report

Posted 6 years ago

“Couldn't get through on phone, tried Live Chat, sent proof of NCB, not good enough, wanted proof I was no longer insured with previous company, tried to send proof, was cut off from Live Chat. Repeated the above process on Live Chat at the same time as being 19th in the phone queue, Live Chat was hopeless, finally got through on the phone, sent required email again and it was finally sorted. Unfortunately this all took over an hour!!”

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Posted 6 years ago

“Cheap insurance, but you should be able to select extras before you pay. I had to select an upgrade to get the courtesy car cover I needed and didn't appreciate having to do this after I had paid. It's sneaky and I'm thinking about cancelling this insurance as soon as I can to go with a provider that's more honest.”

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Posted 6 years ago

“too many pestering 'additional offers' when I want basics. If I want extras, I ask...…………….”

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Posted 6 years ago

“Been insured with one call for about 7years now.9years no claim bonus,I phoned up this evening to change my address,the lady then said to me my insurance as gone up,put me through to a man ,who then told me in seven days my insurance will be cancelled,I had to take out another insurance two hundred down payment and gone from 83a month to 140 a month ,wasn't abit helpful on phone why should I have to pay another deposit”

Helpful Report

Posted 6 years ago

“£24-£39 admin charges! Are they having a laugh. Then if you want to cancel because you don't like being ripped off they try and charge you £55 cancellation fee! So you get shafted either way. Will not be using these again!”

Helpful Report

Posted 6 years ago

“I really wished to speak with an agent. I had too long to wait so had to use the web-chat and feel no sales retention was used. The agent was polite and answered my questions but did not have the capability to retain the business. I am now having to look at quote comparisons elsewhere and feel the time taken up was not very productive. Too many barriers to speak with an agent I feel - sometimes its what's needed to retain a customer who was otherwise happy. Comparison sites are highly competitive and I am now going to have a re-look.”

Helpful Report

Posted 6 years ago

“Having moved to France we needed additional car insurance cover and were quoted an additional £22.40 per month on top of the original quote. Therefore we went to a local company here in France and got full cover and breakdown cover for 28.57 euros per month. So if you intend to be overseas for more than 90 days my advice would be to look locally. We then got a minimal credit once we cancelled the insurance. Beware!”

Helpful Report

Posted 6 years ago

“I've not had a bad experience with the on line chat. I am trying to speak to a person to arrange temporary car insurance for my daughter on my policy. When redirected I can't find anywhere to try and find said price. It would be helpful if you had a number to call.”

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Posted 6 years ago

“Nl4 was very polite. It's just a shame he couldn't do anything for a failed direct debit.”

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Posted 6 years ago

“Call operator very good. Don't like idea of 'buying' reviews by offer of £40 discount.”

Helpful Report

Posted 6 years ago

“The live chat responses with CT6 were quite abrupt, I was left waiting for longer than usual periods between responses with no indication about what was happening and had to prompt conversation. I really didn’t feel like the agent was happy to help. It may have been a busy morning but I would still like to feel like my query is important. Thanks”

Helpful Report

Posted 6 years ago

“Ask for a second policy quote with daughter as named driver. Even though policy was mirrored with existing policy was more expensive than an online quote.”

Helpful Report

Posted 6 years ago

“Watch out for the fees if you try to cancel or change your vehicle. The cost to cancel my insurance with 5 months left was almost the same as if I had let the policy run to conclusion. The quote to change the vehicle on the policy was nearly the same for 5 months as I have been quoted for a full year's equivalent fully comprehensive policy. They're great when they first want your business but hope you don't have to change your vehicle or cancel.”

Helpful Report

Posted 6 years ago

“Tried to contact one call at 3pm on sat who then robotically told me to use the online chat service Ok no problem ,but it was unavailable?????”

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Posted 6 years ago

“I had a query about transferring my policy to a new car. She was unhelpful and condescending. Will have to think twice before reusing.”

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Posted 6 years ago

“Spoke to cd6. I wouldn't complain about the service. They copied exactly what the computer said so nothing actually difficult. The most ridiculous thing- they can't really discuss your policy or make any changes to get you the Best deal (it was possible last year). Because they are just the broker!”

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Posted 6 years ago

“VERY POOR SERVICE”

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Posted 6 years ago

“Good price on the policy but they sent me a letter saying they had exhausted their efforts in trying to get my no claims bonus. Nonsense. They hadn't tried and they threatened to cancel my policy. It turns out that the policy they sold me was underwritten by the same people I had been with before but with a different broker. Not difficult then to establish my NCD. The only thing they exhausted was my patience.”

Helpful Report

Posted 6 years ago

“Telephone line to yourselves needs shortening- (loose the will to live) You asked for proof of no-claims, this was done and confirmed, still receiving texts and emails asking for above”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,700 reviews