Login
Start Free Trial Are you a business? Click Here

One Call Insurance Reviews

4.6 Rating 396,700 Reviews
92 %
of reviewers recommend One Call Insurance
Company Reviews Metrics Info
4.6
Based on 396,700 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
Documents Delivered On-time
98%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read One Call Insurance Reviews

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Dev
Unverified Reviewer
“While the live chat person was pleasant and seem to deal with my query, using the website to follow on from that query was less than user friendly. What was discussed had not transpired when looking to change the details and was repeatedly referred back to live chat. When I did engage live chat again, I was now in a queue with 22 people ahead of me. Eventually got through to raise my dissatisfaction and was told to go through the whole process again. I cancelled my policy!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I wasn’t able to do the online quote and the chat button was not working. I’m”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“The on line quote failed so had to do it on the phone and cost me £15 more. The chat button didn't work either so couldn't find out why it failed. Tried to send Hollie Piatt an email but the email address she gave me or I misheard didn't work either. Hollie.piatte@onecalldirect.co.uk failed”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Not really helpful: just pushed the problem back to me. I doubt I will be renewing.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I had several queries that I wanted to clear-up before taking out the policy etc but every time there was a prompt or a link to "live chat" or numbers to call I could not get through and speak to anyone or access via following automated requests?? I now feel that my policy isn't anywhere near as good as the comparison website claimed it would be? Not very confident in my level of cover as I found the on-screen menus quite misleading & questions that I would like to have been asked weren't available there for me to answer? May have to review my options again next year?”
Helpful Report
Posted 6 years ago
Elin Levenov
Unverified Reviewer
“They are good until they take the money.Ihave been told to validate my driving licence. I did it then the same day in the evening I have received a message that I did not. I use the live chat for validating the licence and at the end I ask for comfomation email.The gay from the chat told me to use the chat .Can you imagine what they are putting me true for no reason...”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Had to he transferred 3 times and go through security constantly. Waste of time!”
Helpful Report
Posted 6 years ago
Lloyd
Unverified Reviewer
“I had three calls from you, each time I had my my phone in my hand but it only rang once or twice not giving me chance to answer meaning I then had to make the call back. The guy I spoke to on Friday had a strong accent and spoke way to fast for me to understand what he was saying, twice I had to ask /tell him to slow down. He also had the wrong figures for my repayment schedule. Luckily I had received correct details by email. I have only just started this policy and o am already regretting my decision to choose your company.”
Helpful Report
Posted 6 years ago
A. Williams.
Unverified Reviewer
“Hate added extras, after paying! Be upfront about it, you will get better reviews!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Typical of many Insurers, One Call sent me an automatic renewal quote. When I called to check if it was their best deal I had a further reduced premium. Why couldn't I have the best deal at the outset. Really annoying!!!!!!.”
Helpful Report
Posted 6 years ago
Phil Doig
Verified Reviewer
“Annoying to have to go through screens of 'trading-up' screens AFTER you've handed over your payment details - including for things supposedly INCLUDED in the annual cost, only to find it referred to a 3-month free trial that will then automatically debit your account after this initial period for the rest of the 12-month period. And, please, there was so much publicity about GDPR data protection - over a year ago now - that you really shouldn't still have an 'opt-out' preference for future marketing follow-up as this is now an ILLEGAL practice. Day one of a 12-month relationship, and counting...”
Helpful Report
Posted 6 years ago
Mark Pugh
Unverified Reviewer
“WHEN YOU PHONE UP YOU LISTEN TO A MACHINE TALK TO YOU FOR ABOUT 6 MINS BEFORE ANYONE ANSWERS AND YOUR GETTING CHARGED FOR THIS AND WHEN YOU GO THOUGH THE WEBSITE YOU HAVE TO HAVE THERE EXTRAS AFTER YOU HAVE BEEN QUOTED NOT HAPPY AND NOT FAIR TO THE PEOPLE WHO WORK THERE WHEN YOU GET THOUGH TO TALK”
Helpful Report
Posted 6 years ago
Nigel Austin
Unverified Reviewer
“i spoke to rc2...very helpful but ultimately couldn't help me, not her fault.. couldn't change vehicle through the portal, but the website doesn't tell you that you can only do that with a private car, not a motorcycle...maybe someone can add that bit of quite important info to the site...as it is, it looks like i may have to cancel my insurance anyway, but a phone call tomorrow will tell me if i do or not...hopefully, customer services are better than the website”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Tim Tunbridge
Verified Reviewer
“Whilst prices are cheap, when receiving emails/letters regarding issues there's little info. as to which car/motorbike policy/issues it's referring to (I have 3 vehicles ins.). Also I got charged £39 for mistakenly putting 5yrs NC instead of the correct 4 - admin fees apparently. It's a bit like Ryan Air, cheap but watch for extras.”
Helpful Report
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards
Posted 6 years ago
Andrew Ashworth
Unverified Reviewer
“I received an email saying thanks for renewing with one call. I looked to see how much the renewal quote was but couldn't find this out from the email.so I rang one call but got cut off 3 times after spending considerable time to get to the point where I was put through to renewals dept.On the 4th attempt I stressed the point I had been cut off 3 times and asked if they would make sure I was put through this time.I was put through to an advisor who told me my quote and said that it had already been taken from my account.I didn't receive any written quote through the post so had no Idea what the renewal price was.A broker fee was deducted from the price and I was told this would be reimbursed to my debit card .After agreeing to this price and finishing the phone call I checked my online banking to find no money had actually been taken for the renewal . The advisor I spoke to was polite and respectful and helpful.My complaints are based around the information given in emails not being useful , the telephone systems unreliable ,and the fact I was told money had been taken when it actually hadn't.So overall I'm not very satisfied with the service provided.”
Helpful Report
Posted 6 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards
Posted 6 years ago
Gillian Thorndyke
Verified Reviewer
“I have been on the phone several times to clarify my claim position. I find the response is very varied. Some of the operators only have limited knowledge of the policy in question and I have been cut off on a couple of occasions. My original claim was on 1st May and Locke and Hankey, private garage, still do not have a conformation of the go ahead. The garage contacted you on the 18th May.”
Helpful Report
Posted 6 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards
Posted 6 years ago
Farida Patel
Unverified Reviewer
“Can’t get any information as to how to speak to someoneLive chat says I’m 15 in queue That’s no good !!!”
Helpful Report
Posted 6 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards
Posted 6 years ago
Sarah Dolden
Unverified Reviewer
“Really good service from Saffron when I got through but a 35 minute wait for the online chat to be eventually told I had to call in was rubbish!”
Helpful Report
Posted 6 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards
Posted 6 years ago
David Kintas
Unverified Reviewer
“Phoned to change vehicle. Automated message said use the customer portal online to do this. Went on the portal, message came up saying can’t do it on the portal, so I used the chat. When I eventually got to the front of the queue, the person I was chatting with said I need to ring because they couldn’t deal with my enquiry. Up to this point I had been trying for over an hour. So to say I wasn’t happy, was an understatement”
Helpful Report
Posted 6 years ago
Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards
Posted 6 years ago
Anonymous
Unverified Reviewer
“Tried to talk with live chat took too long. First telephone conversation got ignored and hung up on. 2nd telephone conversation no help at allalicekent5@aol.com”
Helpful Report
Posted 6 years ago
One Call Insurance is rated 4.6 based on 396,700 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request