One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,700 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Operator was very helpful but wanted to cancel 24hrs later only to be told there is a charge of £50 Even though there is a cooling off period of 14 days. A 5second sentence stating this would be helpful. Apparently it is is the term and conditions that goes on and on after the operator has done her bit.....”

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Posted 6 years ago

“Customer service is awful. They charge you money for cancelling a direct debit even though they dont tell you that they take the first payment 18 days earlier. They keep threatening to cancel your insurance. Because they cant verify your driving licence with it being in n.i.”

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Posted 6 years ago

“Your portal was not working to download docs for a foreign trip but once I got through which is very difficult Ellie was very helpful and efficient. She saved the day!”

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Posted 6 years ago

“would not reccommend. it seems to be the thing with online insurers these days to accept your payment then give you the runaround saying they need this document and that document but only in a certain format, despite receiving an email stating they had received the relevant documents, i received a letter two days later claiming they hadnt and threatening to cancel my insurance!”

Helpful Report

Posted 6 years ago

Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards

Posted 6 years ago

“Tried live chat but would not connect so called them, then it was 8 automated multiple choice questions before being put in a queue, waited 10 minutes the hung up, truly dreadful customer service, don't think ill use them again.”

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Posted 6 years ago

“I accidentally deleted my direct debit for my van insurance instead of my home insurance. ( I am 61 ) When I realised, (which is in the same month that the next payment was due to come out) I rang and have spent over an hour going through different departments to be told sorry it is cancelled you now owe us £118. They say they sent me a letter and Emailed me to confirm I had cancelled but I had received neither and it is there word against mine. I have to pay as they send the debt collectors and just keep adding to the debt. Of course I have to also start again going through looking for a new policy. ALL THROUGH PRESSING THE WRONG BUTTON!!! 😢”

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Posted 6 years ago

“I was on the phone for over 30 minutes before I was actually connected the member of staff to deal with my concern. Once I spoke to him he was prompt and efficient. However, the delay in getting through and the need to contact One Call at all was brought on by an automated charge which should not have been applied and was in itself unacceptable service.”

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Posted 6 years ago

Hi, Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve. Kind Regards

Posted 6 years ago

“Good rates and prompt service as well as polite staff I was told to call to provide more information and was put through to Adam. He asked for a driving licence code as they could not access the information. If I could not provide the information he said the policy would be cancelled. I got the access code from the DVLA and called him back and spoke to one of his colleagues who said he was not available and he would call me back. He has not called me back since. The driving licence access code is available should you still wish to check it and this code is valid for a further 12 days.”

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Posted 6 years ago

“Call operator was very short, and really didn't seem interested in my requirements, it was like I was an inconvenience. Hope I don't get that attitude in the event of the need to submit a claim.”

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Posted 6 years ago

“I could not get through on the phone despite 3 attempts. One of the numbers printed on your documents was unobtainable. On the fourth attempt to make contact with the live chat service I got through: I was dropped out of the queue on the first 3. I wasted an hour on getting through. zero stars for the service. Once I got through Kieron was very helpful and solved the problem quickly. 5 stars to Kieron ( I think that's his name)”

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Posted 6 years ago

“Kw5 dealt with my problem very quickly and efficiently ensuring me that everything was in order”

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Posted 6 years ago

“Too long on hold to speak to a human..... no acknowledgement that the forms I uploaded were accepted”

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Posted 6 years ago

“Gave me cold policy based answers but did not listen to what I needed..”

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Posted 6 years ago

“On the Confused.com website, it stated that the One Call policy included personal accident cover of £30,000. However, once I had gone to the One Call website and paid, it asked if i wanted to upgrade to personal accident cover of £30,000, as it was only included for the first 3 months. This is misleading. When I phoned One Call, they said the last 9 months did include personal accident cover, but at £5,000. So misleading and a lack of clarity. However, the One Call customer service representative was polite and promised to take it up with his manager.”

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Posted 6 years ago

“CD6 was very helpful, however it took 30 mins just to change my vehicle over the phone. The company directs you to do this on the portal but for whatever reason the website wouldn't allow me to, so I phoned instead. Had to jump through way too many hoops for them finally to agree that I shouldn't pay the higher admin charge for changing my policy over the phone. Allowing agents a bit more discretion and believing customers would be appreciated.”

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Posted 6 years ago

“The first problem was that I didn't notice the very tiny link to click on to input my driver's licence number and NI number on the confirmation email when I took out the insurance. However, when I did realise (after receiving a letter informing me of an impending cancellation), I tried to update my information through the customer portal. Next day I contacted the online chat to make sure they had received the information and my insurance wasn't going to be cancelled. Unfortunately, they hadn't received it so I tried updating the information there and then but as my driver's licence is an old paper copy and the post code is not shown in full I was advised to get a Check Code from the DVLA and contact them again. I did this within the hour (the DVLA was extremely helpful and said I shouldn't have a problem) and contacted the live chat again to pass on the information. The person I was dealing with said he had amended the records. Today I received an email to say that there was an outstanding issue which needed to be dealt with urgently!!!! I am extremely dissatisfied with the service. This is the first time I have EVER had a problem insuring my car and so far I am not impressed.”

Helpful Report

Posted 6 years ago

Hi I’m very sorry to see you taking the time out of your day to express your dissatisfaction in relation to the service you have received I would like to thank you at the same time as we require feedback good or bad. I will be taking the time to look into this for you and will endeavor to address the area of concern correctly and promptly in order for us improve. Kind Regards

Posted 6 years ago

“The price was much more than the previous year and even with a reduction of £30 for the broker fee still came out at £40 more than exactly the same cover with s different provider. The person on the phone was helpful. Unable to complete customer service box.”

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Posted 6 years ago

“I called the claims line to arrange a replacement windscreen. I was given the number of a company who, when I contacted them, told me they were not the company I should have called. I was then given details for to National Windscreens. Bit annoying that I ended up having to make 3 calls to arrange this.”

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Posted 6 years ago

“Documentation sent in very small print. Spoke to online chat agent who totally ignored my request for a large print version, multiple times, eventually after a lot of messages, got her manager, who agreed to send the document, Does not fill me with confidence for if I need to make a claim”

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Posted 6 years ago

“I cant wait for my policy to expire..this company is just money hungry dont care about customers”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,700 reviews