One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,739 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sorry to say the Customer Service on the online chat by Victoria means my opinion of the company and likelihood of using it ever again or recommending it to anyone has been reduced to zero. Just hope that my record of no accidents for over 25 years continues for another year, I doubt the service on a claim would be very good if they cant provide information about a policy query!”

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Posted 6 years ago

Hello Thank you for your review of our service. I apologise that you are unhappy with the service received from us and thank you for bringing this to our attention it is only with your feedback that we are able to learn and improve on this. I will investigate this for you to see there is anything we can do to refine this process and if I am able to help in resolving your dissatisfaction to ensure you experience no further issues. Kind Regards

Posted 6 years ago

“Very good communication. Sorted problem out in a very quick tim”

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Posted 6 years ago

“Easy website for technophobes' like myself!! A problem with my licence was successfully dealt with in super quick time. First time buyer of car insurance with one call...... So far so good.”

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Posted 6 years ago

“When I finally got to speak to someone I sorted my business out with your firm and was off the phone within a minute, however, it took me a lot longer to get through and I have to say your options menu to get through to the right number is the longest I have ever encountered. It struck me at the end of a 3 minute option process, when the lady said I am expected to be a minimum of so many minutes waiting and am in queue position whatever, that this information would of served best given at the start of the call. I would then of had the option of hanging on or trying the internet to complete my business with your firm. The actual interaction with your staff was very satisfactory, it was the wasted time on the line waiting to get through that irked me”

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Posted 6 years ago

“When I spoke to the customer Services team member which was RR3 I found her to come across and miserable, even my wife commented and she only spoke to her for a few seconds. I have to say that RR3 seem to be my polite/happier as the call went on but as it's the first impression that counts RR3 let herself/One Call down. This is the only reason why I have given a low mark.”

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Posted 6 years ago

“On-line chat took ages and the operator wasn’t able to do what I asked. When we rang and got through to customer services I was told that he couldn’t help and put me through to renewals who after being on the phone for 55 minutes was able to cancel the auto renewal very quickly”

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Posted 6 years ago

“terrible customer service, I had to wait on my phone for more than half an hour and they didn't solved my problem”

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Posted 6 years ago

“I had previously rung to explain my situation but I still received a worrying message- second live chat person knew what they were doing and sorted it- first live chat person left me feeling very anxious - Seemed my phone call was a waste of time.”

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Posted 6 years ago

“Having switched to One Call I thought all was well until I received a letter several days after the policy started telling me it would be withdrawn in 5 days and I would be without insurance and liable to a cancellation fee if I did not provide some missing details immediately. This was the first I'd been aware I'd done anything wrong and I found the approach threatening and bewildering as it didn't state what the issue was. The live chat person I contacted (rf1) swiftly and efficiently explained the issue and quickly sorted the problem out, but at a cost of £90 including & £35 admin charge. But in 48 years of driving this has to be the earliest I have decided not to renew!”

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Posted 6 years ago

“Received a letter asking for more information that I hadn't provided. I actually had previously provided the information twice through the customer portal on the day I took out my policy. Too reliant on technology. My first experience of a policy with one call insurance. I just hope I never need to make a claim, from what I've experienced so far that would be difficult.”

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Posted 6 years ago

“Excellent service from the operator once connected. Whole experience ruined by ridiculous automated queuing/filtering system. By the time you get to the operator your blood is boiling. Not fair on your staff. Also could have avoided the whole call if your online chat was working.”

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Posted 6 years ago

“Took ages to try to phone through and still no answer!. Live chat was exceptional, Wouldn't like to contact you on emergency as this would take to long, sorry that's your downfall and would make me take options.”

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Posted 6 years ago

“The time to sort out my query was unacceptable. I’ll telephone next time!”

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Posted 6 years ago

“Very difficult to get thro to anyone either by phone or live chat. Fine when you do but being told that you are something like 30ish in-line to be answered is dreadful”

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Posted 6 years ago

“Can't get onto live chat most times I try, it's always difficult to speak with an agent because of long wait times, it's a slow process to get any changes made”

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Posted 6 years ago

“I have been trying to get through to someone for at least 4 hours. Both by phoning and on live chat. This was frustrating and disappointing. However on the up side, I eventually got through to ci8 who was very helpful and dealt with my enquiry. I hope I don't have to wait that long in future.”

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Posted 6 years ago

“Unfortunately the live chat was not available each time i tried, i had to call using a landline & was in a queue for over 10 minutes before i was cut off, the 2nd attempt at calling i was on hold for 25 minutes, at 7pm on a Friday night it is not exactly a busy time unlike office hours, i am a bit concerned that if I had to make a claim in the event of an accident using my mobile would the battery last long enough with wait times like this, it’s obvious you need to employ more operators for your phone lines, Once i spoke to an agent the service they gave was excellent”

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Posted 6 years ago

“Spent over half an hour waiting to speak to anyone and then being transferred - just to change my address. Very time wasting & frustrating. It was something I court not do on line.”

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Posted 6 years ago

“waiting in a queue then disconnected when I got through. Waited another 10 mins to get through. Advisor took forever to deal with my request, he couldn't spell and was looking at the wrong policy originally. Took 35 mins to remove a named driver and replace with another. Also cost £144 to do this.”

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Posted 6 years ago

“Having been with One Call for several years and I was going to renew once the small stone chip had been repaired, I just wanted to know what the excess was... a simple enough question, but getting a straightforward answer was not. I was cut off several times, got put through to National Windscreens twice who told me they don't have that info and I need to speak to One Call!! Finally, after a long wait (over 15 minutes) got through to an advisor who said its "from £20 excess upwards", but didn't say or know upwards meant! Over 4 hours wasted.”

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Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,739 reviews