One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 396,762 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 396,762 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I found out purely by accident that the claim I made last year when a car smashed into mine - mine was parked - overnight and drove off, that it's classed as my fault, so One Call wanted to double my premium this year. Waiting until the next month to run quotes again, they found a new one that was only 20% more instead of double (!) so I went with that. Customer Service guy ck6 was great, which is why they get the two stars; clear, straightforward, and no mistakes or delays or unnecessary problems.”

Helpful Report

Posted 6 years ago

“Difficult to get a straight answer on windscreen repairs...... No required information in policy documentation. Called the helpline and was number 60 in a queue - automated voice telling me very sorry but my call is important. Recommended using Live Chat. Tried Live Chat but they (tb2) wont speak to you about this part of your policy. Recommended calling the helpline! Called the helpline, used the telephone option they recommended - put me through to a different department. Went back to Live Chat, they suggested another telephone option - same outcome. Went direct to the Windscreen repair company with my policy number and am hoping for the best......”

Helpful Report

Posted 6 years ago

“Needed to add my son, my policy was for over 25 years only, so needed to cancel and get One Call the brokers to find an alternative. To add on son via telephone call was extra £240+, although was only just over £100 additional on the compare the market.com website still with One Call. Was explained to me as internet discounts. (I can't do anything online as One Call's system doesn't like Apple Products) I was within 14 day cool off time, but still charged £50 to cancel.”

Helpful Report

Posted 6 years ago

“constant reminders regarding driving licence details and proof of no claims with threats to cancel policy if not received . impossible to contact one call by phone and live chat constantly says not available . Impossible to log in to portal even when correct details are entered .”

Helpful Report

Posted 6 years ago

“Had a long stroll around the houses with customer services chat line. They needed me to get a code from DVLA as I’ve recently moved and was in the process of organising change of address with them. They then had problems inputting the code and said it was case sensitive. When I called DVLA again to check the code it turned out it’s not case sensitive. I felt my chat helper should have known this as it would have saved me a lot of time. He should also have been able to request the last eight characters only of my licence number not including the separate final two characters, or ask for the whole sequence and input the necessary eight characters. It took far too long from first giving him the (correct) info because he basically made a complete hash of it. So I’d say the online chat needs to review the quality of its training because car insurance renewal and house moves must happen in tandem very often and this shouldn’t be so hard to sort out”

Helpful Report

Posted 6 years ago

“Advisor very robotic and slightly rude although very efficient and updated my policy quickly. My policy only renewed a couple of days ago yet I still had to pay over £40 to update this which I feel is disgusting. No information wether my policy changed as I have moved from on street parking to off road parking.”

Helpful Report

Posted 6 years ago

“I received renewal price so I went on line to do a comparison. I was shocked to see that One Call were offering new policies for nearly a hundred pound cheaper! Telephoned and they reduced their quote. Had to badger them today to e Mail new policy document and spent 28 minutes on line waiting for a response. Bad bad customer service.”

Helpful Report

Posted 6 years ago

“I insured with one call via a comparison site. Nice a nd straightforward - or so I thought. I got a welcome email and confirmation and checked all of my documents via their online portal - nice and straightforward. This morning I got a rather stroppy letter advising that my policy was going to be cancelled in 7 days i i did not give them my driver licence number and national insurance number. This was the first I knew about needing any of this and yet the letter was really very formal and legal and stroppy. I put the details they needed online - nice and easy. But it's left me with a poor impression as there was no need for this level of stroppiness and legality - a separate and informal email would have had the same result and better impression. In hindsight, my welcome email did contain this information request about 3/4 of the way down but it was not well highlighted and i'd given up reading by that time - i thought it was just to welcome me. It really needs a totally separate email with a subject line that details what is required, not just tacked onto your welcome email.”

Helpful Report

Posted 6 years ago

“It took 3 phone calls and 3 sessions on your live chat thing to get my insurance renewed and confirmed.”

Helpful Report

Posted 6 years ago

“Had to make contact due to being told I hadn't supplied the necessary licence/NI details, despite doing this during the initial application for insurance. Yet another warning email arrives telling me the same after already re-supplying them again. Next day I get a phone call asking for same details again, re-supply again... Contacted the live chat to confirm receipt of these details, yes, all good, confirmed receipt. All well and good so I thought, 2hrs later I get another 'urgent' email asking for details again, follwed closely by a text for the same. I habe re-supplied the details once again. If I get another request for these details, I will not be supplying them and the policy can cancel for all I care. Bunch of clowns!”

Helpful Report

Posted 6 years ago

“Not happy that one call doesn't do multi-car insurance & are unable to change the date on a direct debit if it has been returned without charging you £30 excess for not paying on time, even if you explain your circumstances. Sales team not very helpful with customers finding times hard.”

Helpful Report

Posted 6 years ago

“Charged £15 for change of address for admin fees”

Helpful Report

Posted 6 years ago

“Having recently insured with one call I have to say it’s been the worse experience ever the 30min on hold is annoying, the live chat is nearly as bad you are waiting forever just to talk to anyone,none of the process of insuring my car was easy(not all their fault) if I didn’t had to of paid such a large exit fee I would definitely of left will not be using these again”

Helpful Report

Posted 6 years ago

“Getting onto online Chat should be much quicker that what I experienced. I made several attempts twice after I managed to put my details on the Chat portal I was logged off! When I did get on successfully that was at position 12 - but by then I was relieved that at least I was on the queue and started praying that I don't get logged off again. Surely it should not bee this stressful? Please employ more staff!! Once the KW5 (Kieran) answered the service level shot right up, he was very efficient and prompt in sorting out my transaction! Please employ more friends to join Kieran or clone Kieran if that's possible ! Thank you!”

Helpful Report

Posted 6 years ago

“Chat did not work telephone call was not answered so how do you think a claim will go.”

Helpful Report

Posted 6 years ago

“Not being able to speak direct to an agent on the telephone. Takes too long to type up a conversation”

Helpful Report

Posted 6 years ago

“Was given information to access my documents but it just took me to a reset password page and didn't activate my documentation.”

Helpful Report

Posted 6 years ago

“Trying to forward proof of no claims bonus but no good with tech, no help whatsoever and couldn't get me off the phone quick enough.”

Helpful Report

Posted 6 years ago

“It's not the policy it's your automated telephone system. All I wanted to do was check that my proof of no claims had uploaded successfully but there was no option so I pressed any to try to speak to someone and was given more options but when I pressed the best one it just ignored it and kept going through the options again - in the end I hung up so still continue if the document has been received. Very frustrating!”

Helpful Report

Posted 6 years ago

“Took about 10 minutes for an advisor to connect, then I seemed to have to repeat numerous points and answer silly questions about my query before getting an answer, after saying it was a new car to then be asked has it ever been written off.”

Helpful Report

Posted 6 years ago

One Call Insurance is rated 4.6 based on 396,762 reviews