One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 423,959 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 423,959 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I felt that my query was dealt with very efficiently and I was very happy with the service provided”

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Posted 2 weeks ago

“It was a relief to be able to communicate with a person online rather than to a chat box and WP1 was able to resolve my query quickly and efficiently, without waiting too long for their replies. Very good support service for my particular query. Thank you”

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Posted 2 weeks ago

“BC1 was very helpful, dealt with my request in no time.”

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Posted 2 weeks ago

“TH3 all sorted in minutes very helpful”

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Posted 2 weeks ago

“JG4 was prompt with the reply , and gave me a good service . Also didn't cost me any more money ! so , happy all round .”

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Posted 2 weeks ago

“NK3 was very helpful”

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Posted 2 weeks ago

“Spoke to ME8 advisor. Very helpful person.”

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Posted 2 weeks ago

“TM7 Extremely helpful, patient, polite and lots of information and anwsers with regards to my questions. Thank you”

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Posted 2 weeks ago

“Prompt messaging and information at hand”

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Posted 2 weeks ago

“** SB8 ** Review Stacey was very helpful and awarded all my questions needed. A very fast response time also”

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Posted 2 weeks ago

“What a brilliant chat we had. No question was too trivial or something I felt couldn't be asked. Isabelle was so helpful. Thank you for being so patient.”

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Posted 2 weeks ago

“Th3 was a very polite gentleman and friendly, helpful with a good phone manager”

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Posted 2 weeks ago

“Cancelled my policy due to retirement great service and easy transaction”

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Posted 2 weeks ago

“I found the online chat very easy ,Elizabeth EW2 was very helpful ,everything sorted in minuets”

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Posted 2 weeks ago

“I’m not a very tech person and found I couldn’t make the changes. I wanted to online and rang this morning and spoke to NE1. I didn’t have long to wait in the queue and NE1 was ready to help sort out my problem, which he did. he was cordial and helpful”

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Posted 2 weeks ago

“Good morning JH7 followed all your procedures, it’s a bit annoying when you keep offering other services but I appreciate you wanting to upsell. What I can’t understand is why you would change the mileage rate from 5.6p to 11.1p per mile, I have added an additional driver but only one person can drive at a time and the additional driver doesn’t create any additional risk as they are not a young driver and have no convictions. I will only be driving occasionally. Can you tell me why you have doubled the mileage charge at a time when we are all having to experience higher fuel costs. It’s a little bit like a slap in the face.”

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Posted 2 weeks ago

“BG3 - Was very helpful and change in insurance was sorted quickly via Live Chat. It failed on the portal for some reason but BG3 was there to assist :-)”

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Posted 2 weeks ago

“I had to contact the website to change my vehicle details and ADAM was extremely helpful and professional with his assistance. If only ALL online assistants were as good. Thank you Adam.”

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Posted 2 weeks ago

“HG1 dealt with my queries quickly and efficiently. Very reassuring.”

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Posted 2 weeks ago

“SF7 was great and dealt with my query swiftly, efficiently and professionally”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 423,959 reviews