One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,565 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,565 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“**KT7** was really helpful and quick, good customer service thank you”

Helpful Report

Posted 1 month ago

“AT7 was very helpfu”

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Posted 1 month ago

“Randomly got an email stating they were going to end my policy with no explanation, I explored adding my partner and parking on his drive but was quoted over £100 to change policy so decided against it, one call decided to update my address anyway and not tell me, then proceed to send me a message to say they will end my policy. Waited about an hour to speak to someone online as they wouldn’t talk to me over the phone, when I eventually got through to someone I had to wait 5-10 minutes per reply. They didn’t really help or explain the situation and left me with the choice of paying £55 to cancel my policy / even though they cancelled it, not me. Or pay an £81 amendment fee to change address, even though I didn’t wish to change my address.”

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Posted 1 month ago

“Ir2 was very helpful and professional. Thank you Ilana R.”

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Posted 1 month ago

“Spoke to customer service user Lh61. Lovely chap helped me with managing a new change in my car insurance policy. I wasn't expecting for it to cost me that much to change it, but he looked for the best deal for me polite and professional service.”

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Posted 1 month ago

“Very efficient and quick response to my query - RW2 was great!”

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Posted 1 month ago

“I found her very helpful she explained everything I needed to know quite clearly if I could I would give her 10/10 thanks for all your help.”

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Posted 1 month ago

“Sp6 was really helpful understanding and quick the whole enquiry was delt with easy”

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Posted 1 month ago

“Ben BB7 was very good at his job he got me the right insurance I needed.”

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Posted 1 month ago

“Js4 the lady I spoke to to renew my house insurance was so helpful today ,she explained everything to me and I renewed for the 3rd year”

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Posted 1 month ago

“Very happy with the service today. It took less than 5 minutes to process the amendment for me.”

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Posted 1 month ago

“Agent CH5 has just made my day concerning my Harley renewal. Both competitive and quick. Thank you Charlie H!!! Brilliant work. 😎👍”

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Posted 1 month ago

“Agent CH5 has just made my day concerning my Harley renewal. Both competitive and quick. Thank you Charlie H!!! Brilliant work. 😎👍”

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Posted 1 month ago

“Always a pleasure to contact this company and JS4 did not disappoint. This lady was helpful, understanding and delivered the required result. Succinctly put, she is an asset to your company.”

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Posted 1 month ago

“JF3 was swift and sorted out what I needed doing”

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Posted 1 month ago

“JF3 dealt with my query extremely well”

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Posted 1 month ago

“MB1 was quick and concise, answered all my queries and gave me a fair price.”

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Posted 1 month ago

“JF3 was very helpful”

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Posted 1 month ago

“Great help by KT7. Everything sorted within a couple of minutes with no hassle.”

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Posted 1 month ago

“SS9 Thanks for everything today”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,565 reviews