One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,203 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you FS7 helping me sort out my policies today.”

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Posted 1 month ago

“TJ2 very helpful in resolving my access issues to the portal”

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Posted 1 month ago

“AT7 WAS REALLY HELPFUL AND MADE MY EXPERIENCE GETTING INSURANCE EASY . THANK U AT7”

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Posted 1 month ago

“After paying my renewal instead of waiting for auto renewal, I found I would have to drive myself to work, commute, which wasnt on my policy. I did a live chat, something I hate, with a lovely customer service person, IS1, who was able to add commuting to my policy with no fuss at all. I would like to thank IS1 for her help in making this as painless as possible.”

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Posted 1 month ago

“Spoke with Kadie KT7 who was really helpful today.”

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Posted 1 month ago

“Jessica (JF3) was fantastic in helping me update my car insurance policy. She was professional, efficient, and made the whole process simple and stress-free. Her clear explanations and friendly approach gave me confidence that everything was handled correctly. Highly recommend her support!”

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Posted 1 month ago

“Contacted insurance on chat . THR was very helpful.”

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Posted 1 month ago

“Absolutely fantastic experience today from ML2 if every one had someone like this there would a lot more happy people”

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Posted 1 month ago

“I used the automated service it was quick and helpful Thank you”

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Posted 1 month ago

“MB1 was very helpful and professional in helping me renew my policy with yourselves. . She talked me through all the changes being made ,very thorough. 'MB1”

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Posted 1 month ago

“Very helpful and clear about what the policy covered. TM7”

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Posted 1 month ago

“SK3 did a great job in solving the issue I had. Very pleased”

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Posted 1 month ago

“Agent EW9 - very happy with the web chat, easy to use and the agent was great and understood my poor typing skills. Thank you.”

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Posted 1 month ago

“Adam at one call - Aka AT7, was most helpful & informative during our live chat - resolving cancellation policy swiftly.”

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Posted 1 month ago

“I went online to cancel my policy. Having gone through a number of questions I was then directed to an online chat. I was only third in line, nevertheless I had to wait 20 minutes to come to the front. My server was WP1. I had to explain it all again. The response from WP1 was painfully slow between comments that I responded to immediately . Even taking the exorbitant cancellation fee off the amount WP1 quoted was little more than 50% of what I'd paid for the insurance, only 45 days ago. Disgraceful. Glad I won't be using One Call again.”

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Posted 1 month ago

“JC8 was very helpful and managed to sort the problem I was having very quickly.”

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Posted 1 month ago

“Quick to respond by Phone, cheerful, well informed, helpful, knowledgeable, patient, Customer Service operative, Leanne Warren-le6. ill definitely use and recommend One Call again. JimH”

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Posted 1 month ago

“EW2 was super efficient a d very helpful when I changed my address”

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Posted 1 month ago

“Nk3 was very helpful,knowledgeable,efficient and professional and polite”

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Posted 1 month ago

“Just completed a change of vehicle . all went very smoothly. Adam AT, the agent was quick to respond to all my queries and dealt with them efficiently. Very pleased.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,203 reviews