One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 435,765 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 435,765 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“CM1 gave excellent service tonight - prompt, efficient and clear. My query was solved and all communication was polite and professional.”

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Posted 1 week ago

“LE6 Leanne Warren-le6 Was a great help sorting my renewal out today. It means another year with One Call thanks to her help.”

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Posted 1 week ago

“I'm very happy with the service and very with the hostile and very friendly and went with details to reasure me made me feel very comfortable”

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Posted 1 week ago

“Ek2 👍🏼 all sorted , my payment wouldn’t go through,so nice to talk with a person .”

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Posted 1 week ago

“Very helpful and efficient from EE3 and my policy's info was forwarded to me immediately”

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Posted 1 week ago

“ME8 was great help when I rang today looking to sort out my payment and direct debit they had my problem sorted straight away. I am very greatful with how helpful they were”

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Posted 1 week ago

“Query resolved quickly and no waiting to be connected. EE3”

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Posted 1 week ago

“i have been delighted with the service that "Sasha" (SMS) has given me. I was extremely hesitant about using the Customer portal, but she made it easy for me. I'm very nervous when having to "chat" in this way, but want to thank her for the way she helped me.”

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Posted 1 week ago

“ME8 was very helpful with my enquiry.And put me in touch with the right people.”

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Posted 1 week ago

“Spoke to AJ1 was very courteous, efficient and always kept me informed whilst I was waiting. Came up with the answer I wanted.”

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Posted 1 week ago

“MG9 sorted my problem on the chat line. It didn't take long to change my registration on my other insurance plan as I had just bought another car. I was very surprised and pleased.”

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Posted 1 week ago

“Emily (EF1) was very helpful this evening. She was very polite and answered my questions promptly.”

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Posted 1 week ago

“Great service thank you sp6”

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Posted 1 week ago

“It was such a pleasure to speak with HM1 on the Chat Line regarding a missed payment for my car insurance with One Call Insurance! I gave her the date that the payment was made and that was confirmed on the chat line! Very helpful and professional!”

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Posted 1 week ago

“Easy to use . Good response ..but wait time was longer than expected”

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Posted 1 week ago

“HM1 was the operator who was very professional and gave good advice.”

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Posted 1 week ago

“I recently contacted customer service and was assisted by Bethany (BG3). She was very helpful, professional, and resolved my query quickly and efficiently. The whole experience was smooth and hassle-free, and I really appreciated her prompt support. I am very happy with the service I received and would like to thank Bethany BG3 for her excellent customer care.”

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Posted 1 week ago

“Isobel was very nice and helpful 👍”

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Posted 1 week ago

“BC1 attended to my request to set up a fully comprehensive insurance policy. I already had Platinum membership, so a good discount was applied. BC1 was excellent, quick and efficient. A great online platform and great customer services. Really impressed.”

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Posted 1 week ago

“I made a request to amend my payment date because I am experiencing some difficulties. MG9 was so helpful and kind and made the adjustment with ease with perfect manners. Very happy.”

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Posted 1 week ago

One Call Insurance is rated 4.7 based on 435,765 reviews