One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,657 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,657 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Lovely service from Kia-what a nice girl !”

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Posted 1 week ago

“LD7 -updating my payment details”

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Posted 1 week ago

“KT7 helped me with my renewal today and explained everything fully and professionally. Even wished me a lovely Christmas! Thank you Kadie.”

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Posted 1 week ago

“Great service, JF3 was very helpful and clear. The whole process was nice and easy. Thank you”

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Posted 1 week ago

“Jf2 he give us excellent service sorted quote out thanks”

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Posted 1 week ago

“ti2 - Contacted to give more information for my insurance policy. Very quick and helpful, thank you.”

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Posted 1 week ago

“Grace (GS6) was really helpful on the chat we had.”

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Posted 1 week ago

“Leanne Warren-le6 was very helpful. Addressed the problem, owned it and dealt with it very efficiently. Friendly and helpful too. And we renewed the policy!”

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Posted 1 week ago

“SK3 was really helpful and confirmed all my questions. Really happy with the price and great idea for the additional payment for a 2nd car. Really quick with their response. Thankyou”

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Posted 1 week ago

“Ji9 was very helpful, polite and professional. Got me sorted really quickly many thanks”

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Posted 1 week ago

“JF3 was very helpful,as all the one call insurance people are top company 👍👍”

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Posted 1 week ago

“Fantastic support and service. thank you”

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Posted 1 week ago

“Nothing was a problem, RW2”

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Posted 1 week ago

“Aw1 was extremely helpful and polite whilst helping me cancel my policy.very patient and showed excellent customer service skills by persevering and resolving the issues.”

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Posted 1 week ago

“Great service by SS9 - they need the chocolate”

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Posted 1 week ago

“Didn't take too long to get through on live chat. WP1 was very helpful - I was pleasantly surprised to be offered help to set up my account - but managed to do it very quickly myself anyway.”

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Posted 1 week ago

“After several attempts to have a problem solved (I was cut off three times), I got through to Niall. He patiently listened why I explained and sympathized with my situation. He was able to come up with a better solution than I was led to believe would be needed. At all times he was respectful and apologised for the phones playing up on my previous attempts. Ball is an asset to your organisation. Thank you”

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Posted 1 week ago

“Quick and prompt service via portal/webchat and service and knowledge from RW2”

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Posted 1 week ago

“JB6 - I had an outstanding experience working with Jess on my One Call Insurance. From the very beginning, she was attentive, knowledgeable, and incredibly thorough. She took the time to understand my situation, walked me through all my options in a way that felt clear and approachable, and made sure I understood exactly what I was getting—not just the price, but the value behind each part of the policy. What stood out most was her patience and professionalism. She never rushed the process, and she answered every question with confidence and care. It genuinely felt like she was looking out for my best interests, not just trying to finalize a policy. Thanks to Jess, I now feel far more secure and informed about my coverage. I truly appreciate her dedication and expertise. Highly recommend her to anyone looking for reliable, friendly, and top-tier insurance support. JB6”

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Posted 1 week ago

“I had an outstanding experience working with Jess on my OneCall insurance. From the very beginning, she was attentive, knowledgeable, and incredibly thorough. She took the time to understand my situation, walked me through all my options in a way that felt clear and approachable, and made sure I understood exactly what I was getting—not just the price, but the value behind each part of the policy. What stood out most was her patience and professionalism. She never rushed the process, and she answered every question with confidence and care. It genuinely felt like she was looking out for my best interests, not just trying to finalize a policy. Thanks to Jess, I now feel far more secure and informed about my coverage. I truly appreciate her dedication and expertise. Highly recommend her to anyone looking for reliable, friendly, and top-tier insurance support.”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 409,657 reviews