One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,585 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“GB3 was very helpful and helped me resolve the queries very quickly.”

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Posted 1 week ago

“agent sf3 was very helpful & professional in the way my query was addressed”

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Posted 1 week ago

“Lewis was very helpful, knowledgeable and efficient Very polite”

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Posted 1 week ago

“Great customer service, needed to call as the online didn't except my changes. When I spoke to Tom the quote was already there, he explained everything very clearly . Monthly cost , excess ect. Price was very fair , quick friendly polite service. Will recommend to all my friends and family .”

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Posted 1 week ago

“I used the chat feature today as I was confused over the wording on a new policy. I spoke with Lewis EW9 who very kindly pointed out the wording and put me mind at ease so I bought the policy! Much quicker than phoning. Hope I get EW9 again if I need them.”

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Posted 1 week ago

“3 Star average overall 1 Star - I attempted to convert a quote to a policy yesterday, following full payment, I received a notification that OneCall were unable to process my request. So I processed my new insurance elsewhere. So needed to get the request cancelled 5 Star - I was advised to contact the Online support team. CONNOR was very helpful very quickly”

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Posted 1 week ago

“Team member SP6 was amazingly helpful today. I've always liked One Call. Very competitively priced premiums. What some friends pay for car insurance is staggering! I always tell them to give you guys a call at their renewal. Thanks again one Call, particularly team member SP6 '”

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Posted 1 week ago

“Very prompt response- helpful service from co4- thank you”

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Posted 1 week ago

“Good service from AR5 . Thank you.”

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Posted 1 week ago

“WP1 was a good customer service agent attended to all my queries diligently.”

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Posted 1 week ago

“AR6 replied very promptly and was able to answer my questions easily on the chat line. Thank you.”

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Posted 1 week ago

“Becca very helpful in my change of address also made me aware of other services available if I wanted them thank you Becca”

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Posted 1 week ago

“Chat handler EW9 dealt with my call very well despite me not being used to this system. I would have been far happier with a phone calll Yhank you”

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Posted 1 week ago

“Amazing fast service”

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Posted 1 week ago

“GB3 was very quick to reply to my messages and understood exactly what my query was. I was very satisfied”

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Posted 1 week ago

“Spoke to agent CH5 today about my renewal quote, as had received a lower one elsewhere. We agreed a new quote & all details were clear & easily understood. A professional, friendly agent. Thank you. Michael.”

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Posted 1 week ago

“My query was quickly answered and addressed!”

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Posted 1 week ago

“Excellent service from BC1, sorted out an issue with a duplicated payment and arranged a cheaper renewal at the same time. Thank you!”

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Posted 1 week ago

“AW1 Very quick and efficient, dealt with my new policy swiftly !”

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Posted 1 week ago

“The customer service lady (pe2) I spoke to on the phone today was very polite, friendly and extremely helpful. I was trying to get a better price for my renewal, she managed this quite quickly. It wasn't as much as I hoped for yet the service you get from this company is excellent -- everything you want from an insurance policy. C”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 409,585 reviews