One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 424,200 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 424,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“AP1 helped me today to sort out my issue today with log on. He was patient and did not fob me off when issue arise. Thank you”

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Posted 3 weeks ago

“I wanted to enquire about a quote to change my car. I was able to access the online chat rather than phone, which I sometimes find easier. Colleague IS1 was very helpful, she took me through the new quote process, provided my updated quote and explained what needed to happen once I got a collection date and time for my new car.”

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Posted 3 weeks ago

“Excellent. Couldn't THB could not have been more helpful.”

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Posted 3 weeks ago

“Excellent fast service Reference **BC1**”

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Posted 3 weeks ago

“Excellent service from Le6 Leanne Warren a pleasure to deal with again”

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Posted 3 weeks ago

“Requires the policy to be effective from sooner, Emily was very helpful and was able to sort this and was making sure that I also had the best deal EE3”

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Posted 3 weeks ago

“Very helpful”

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Posted 3 weeks ago

“Would have preferred a phone call as opposed to live chat but EG4 was very helpful. It is not always easy to express in written form that which is easier in speech. However my waiting time was also not too bad.”

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Posted 3 weeks ago

“Sp6 fab . Excellent service”

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Posted 3 weeks ago

“She was great and very helpful indeed highly recommend”

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Posted 3 weeks ago

“Fantastic quick service agent went through everything making sure i was happy with all the changes”

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Posted 3 weeks ago

“LD7 easy to deal with and helpful”

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Posted 3 weeks ago

“SP6 was very helpful with my policy”

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Posted 3 weeks ago

“Very helpful with information and price”

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Posted 3 weeks ago

“C04. Caitline. was great. i hate doing insurance today was teh best ever. just went so easy and at this time of night. much obliged. cheers.”

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Posted 3 weeks ago

“appalling communication via text when a short succinct telephone call would have made the whole process so much easier. Following todays exasperating experience, I'm seriously considering not renewing my policy with Onecall Insurance. What you may save in cost is negated by the stressful poor communication caused by texting all the time . IT at its very worst! Avoid!”

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Posted 3 weeks ago

“Contacted One Call today to make some changes on car policy and BG3 (Bethany) was extremely helpful and found me what I need at a great price. Very happy.”

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Posted 3 weeks ago

“EW2 was so helpful, it’s really ended my day on a very happy mood, after all the problems this has caused me. Well done EW2. Many thanks”

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Posted 3 weeks ago

“It’s been a long stressful day but EF3 made life at lot easier by the way my problem was dealt with.”

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Posted 3 weeks ago

“CM1 was super helpful and went to special lengths to help me locate my policy. He searched manually for it when it couldn't be found on the system. I really appreciate having great customer service like this ad even though I usually don't enjoy chatline as a way of communicating he made it very straightforward and answered all my questions. I would recommend your insurance company based on the excellent customer service. 5 stars.”

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Posted 3 weeks ago

One Call Insurance is rated 4.6 based on 424,200 reviews