One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 385,526 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 385,526 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TM7.was very helpfull today and made my call very easy .was very happy with result thank you”

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Posted 4 days ago

“I needed to do a live Chat and had Steve SS9 - he was very helpful, when my payment failed he was happy to wait while I found a second card. He answered all my questions quickly and efficiently. Have one criticism with the web site though, it is VERY SLOW and quite frustrating!!”

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Posted 4 days ago

“Telephone answered in a few minutes very pleasant guy on fone (EC1). Told me my payment section was not set up properly so he sorted it out and took payment very quick & easy.”

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Posted 4 days ago

“Excellent customer service, my problem was solved within minutes thanks again Paige Ps1”

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Posted 4 days ago

“KT7 was very helpful in managing my query”

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Posted 4 days ago

“Very helpful phone call, Ellie was very informative and friendly. Very pleased with the service”

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Posted 4 days ago

“AT7 was very helpful in coming up with a solution to my problem”

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Posted 4 days ago

“SS9 was very helpful”

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Posted 4 days ago

“I corresponded with HS1 today and they were most helpful, my problem was solved straight away”

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Posted 4 days ago

“I contacted OneCall today to query my renewal and the possibility of adding another driver to the policy. I spoke to "SS9" who quickly assessed my needs and provided clear information. I was able to acquire a cheaper renewal price for my policy which was great (I always do a comparison check first so knew I could get cheaper elsewhere if needed). I decided not to proceed with additional driver as cost too expensive.”

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Posted 4 days ago

“I spoke with EE3 this morning and Emily sorted out a problem which in my opinion could have been solved previously. Emily went out of her way to give excellent Customer Service and is a credit to the Company. Good customer service deserves acknowledgement. Emily is a person who in my opinion takes an active interest in her work and makes the customer feel important.”

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Posted 4 days ago

“AT7 was very helpful and got me sorted very quickly. 5*****.”

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Posted 4 days ago

“Very helpful chat staff, AR5.”

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Posted 4 days ago

“Excellent service from pb1. Friendly and helpful 😁😁”

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Posted 4 days ago

“JS4 helpful and professional regarding Quote. Was grateful the renewal price quoted was lower than other quotes and process was easy to arrange.”

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Posted 4 days ago

“I dealt with Tom Didcock TD1, who was extremely efficient and courteous and who sorted out my problem satisfactorily. He is an excellent member of your team.”

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Posted 4 days ago

“Fantastic customer service by JW5”

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Posted 4 days ago

“KT7 - fantastic service quick and helpful Got the plan sorted for me in matter of minutes!”

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Posted 4 days ago

“KT7 - fantastic service quick and helpful Got the plan sorted for me in matter of minutes!”

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Posted 4 days ago

“I wouldn't say "happy", more like satisfied. My Statement of Fact was incorrect on 5 counts and it's surprising that these items aren't referred to in the renewal invitation given that 'any' incorrect information can prejudice the insurance. Megan (MS2) made the adjustments, offered me extra 'VIP' cover and told me (on request) that the document would be updated within 24 hours. So MS2 did a good job, but OneCall could do better in my opinion, then I wouldn't need to spend 1/4 hour online making things right - and I didn't get even a single £1 off for the trouble!”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 385,526 reviews