One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 385,465 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 385,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service by your provider”

Helpful Report

Posted 4 days ago

“Van insurance was due & filled with dredd, wanted to add tool cover as my public liability insurance cover for tools was getting very expensive. So went on the chat line with ps1, didn't need to have any fears, she guided me through everything & was blown away by the price not only for the van, breakdown & tools cover. Thanks ps1 & Onecall. Brilliant”

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Posted 4 days ago

“AR5 was really helpful, thank you”

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Posted 4 days ago

“When we went to claim for minor damage to my car and a third party vehicle which was essentially superficial body work, One Call were frankly not up to the job. We had to go through three separate agents to make the claim. Promises to call back didn’t happen and it took from the Saturday to the Tuesday to be able to submit my photographic evidence. I then went on holiday because I was still awaiting confirmation of the claim. The day I returned, I got straight back onto one call. Having been on the phon3 for 4 hours, I was eventually referred to their repair agent but despite promise of a call back…..again it never happened. Two days later again I called. This time eventually I wastold my nearest repair garage was 25 miles away in Sheffield. Despite it being perfectly driveable, the first repair garage I spoke to saying it was less than two days work, an agent came 5 days later put my car on a trailer and took it away. I got a poor quality courtesy car and then had to wait nearly 4 weeks to get it back again! Yes One Call is cheap….but that’s because they have skimped on the resources to process claims and make repairs quickly and efficiently. It must have cost them 10 times the value of the repair to process and undertake my repair and it took a month when it should have taken two days. I have not renewed. Basically this company may be good at taking your money, but it is utterly hopeless at processing your claim. I would recommend them to anyone wanting insurance.”

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Posted 4 days ago

“Called to change some details regards my policy. Spoke to JI9 regards the ammendments, who i found very helpful and professional in dealing with my request. Great service, thanks.”

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Posted 4 days ago

“I am very happy how my renewal was handled and the changes made I would like to thank TW9 for all is help”

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Posted 4 days ago

“Very pleased with policy and simple cancellation when I sold. Thanks to Hannah HS1”

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Posted 4 days ago

“Very informative information given. Helped me out considerably with breakdown cover”

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Posted 4 days ago

“I had a chat with ir2 who was very efficient, polite and sorted my query quickly. Very happy!”

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Posted 4 days ago

“I am reviewing the pricing for my motorcycle insurance cover as the policy is coming up for renewal. Charlie H (CH5) was very helpful and answered all of my questions competently and provided a competitive and acceptable quotation. Excellent service!”

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Posted 4 days ago

“was going to cancel policy but RM1 found a very competitive quote for me so i was happy to renew with you for another year WELL DONE!”

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Posted 4 days ago

“Review on conversation with JS4. Discusion was regarding renewal of home contents policy. Renewal had indicated rather a large increase in premium and operative was very understanding and carried out a comprehensive review of requirements and provided a revised quotation which I found satisfactory and can now consider alongside other quotations I had already received because of my dissatisfaction of the original renewal price.”

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Posted 4 days ago

“ps1 was extremely helpful with my car insurance quote”

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Posted 4 days ago

“ar3 Abbey was very helpful with speedy response thanks”

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Posted 4 days ago

“Renewal included a lot of extras, wasn't too fussed, but Morgan S brought the price down to market value, still cheaper than last year, and took payment right on the chat without me having to phone anyone! Thanks”

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Posted 4 days ago

“As a new customer I’ve just had a chat with Ellie (EA6) who was extremely pleasant, easy to understand and very efficient. It’s been a pleasure to talk to her.”

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Posted 4 days ago

“Used customer services to make a change and the agent, MB1, was most helpful and efficient in dealing with my querey”

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Posted 4 days ago

“I have waited & waited for nearly an hour last evening and for over 40 mins today to get onto your Chat line. I just could not get thru. Absolutely disgusting. Website stated its not working. Eventually in desperation I called and your Advisor did a Call Back..He was very good and resolved my query..”

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Posted 4 days ago

“I’ve been a long term customer with One Call. Great online portal but I like the optional human interaction at renewal. As always great service and professionalism to review my requirements. This year by RM1 - Rylie Manion getting me a very competitive price. Extremely efficient and renewed for another year.”

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Posted 4 days ago

“KS8was great navigating me through detail changes and updating renewal.”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 385,465 reviews