One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 418,198 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 418,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“CM1 was very helpful regarding learner insurance. Reassured details were in hand and should be on road today.”

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Posted 5 days ago

“I chatted to one of the agents, as requested, before cancelling my renewal for car insurance. JF2 was polite and helpful, explaining that there could be extra costs with another provider. I usually dread online chats with companies as they can be long and drawn out. This, however, was efficient. Thank you!”

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Posted 5 days ago

“Excellent service from KG2”

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Posted 5 days ago

“Ep9 I spoke to Emily she was great. A great person to have on onecall team. Regards Donald Ross”

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Posted 5 days ago

“it gave me the answers to my questions quickly and was easy to use without having to wait on the phone for hours”

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Posted 5 days ago

“RB 1 was extremely helpul and efficient with my enquiring regarding our new buildings insurance policy. She reassured me that the policy was in place and immediately forwarded several links to enable me to access the portal and all my policy details. It is so valuable to be able to actually talk with someone who understands your problem and is able to resolve it with minimal fuss. Many thanks RB 1, you made my day!”

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Posted 5 days ago

“Thank you to PS1 for all the support and help”

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Posted 5 days ago

“LB5 was very helpful very professional and solved my query very quickly”

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Posted 5 days ago

“Sk3 was fab very helpful”

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Posted 5 days ago

“YOUR OPERATIVE WAS VERY HELPFUL AND EFFICIENT mx2”

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Posted 5 days ago

“Unable to process payment on line so chatted with TJ2 who was very helpful and de-stressed my situation by processing the change to my policy and putting the payment through. Thank you TJ2.”

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Posted 5 days ago

“SS9 was very helpful in a change I needed to make to my policy and explained everything clearly and promptly which was fantastic.”

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Posted 5 days ago

“BG3 (Bethany) was absolutely wonderful, very professional and very easy to deal with and talk to and very very helpful”

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Posted 5 days ago

“Adam was very helpful.”

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Posted 5 days ago

“Habitat TS4 was fantastic and sorted my query swiftly and simply. Very impressed.”

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Posted 5 days ago

“not a big fan of text chats but MP9 manged to get my problem sorted out efficiently and in a few minutes. good effort.”

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Posted 5 days ago

“Absolutely so easy and professional to talk to MS5 while dealing with my transactions a very pleasant experience.”

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Posted 5 days ago

“Abbey (ar3) was very helpful and gave me a quick and concise answer to my query without it feeling abrupt.”

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Posted 5 days ago

“I spoke with a very helpful agent FS7”

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Posted 5 days ago

“As a new customer, I had the unfortunate task of contacting the Customer care department to cancel my policy after a week. This was due to a failed MOT. Major faults and repairs were deemed too expensive and non viable. I spoke with TH3 who was very appreciative of my predicament and kindly suggested that a cooling off period could be extended if I was able to obtain another car in the meantime. I advised that I was unable to finance this, therefore cancellation was my only option. I was concerned that this would affect my credit rating in the future, however, TH3 was able to set my mind at rest with the reassurance that this would not be the case. He explained there would be certain fees connected to cancellation, however I would be repaid certain monies already received. In short, TH3 was considerate; informative; polite and professional and put my mind at rest. I am impressed with the quality of service received and will contact One Call again when I manage to purchase another vehicle .”

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Posted 5 days ago

One Call Insurance is rated 4.6 based on 418,198 reviews