One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,066 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One Call matched my comparison website quote with some added benefits. JE7 (Jordan) who took my call was fantastic. She was polite and explained everything thoroughly. She was a pleasure to deal with.”

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Posted 1 week ago

“I had very nice experience with Anais Powell (AP8). When I was on long ferry crossing Anais kept my insurance live till I got off from the ferry in Greece! I had problems with my direct debit... One more thing about One Call Insurance, they didn't raise the price when it was time to renew! So many other companies put the price up and hope the client won't notice and starts paying.... that's very cheap approuch but a lot of companies are doing that!! So I'm happy with One Call Insurance!!!”

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Posted 1 week ago

“Excellent service, fast and efficient by KT7 Made changes to my policy and very happy with outcome. Thank you”

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Posted 1 week ago

“JF#3 was really helpful and sorted my policy no problem”

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Posted 1 week ago

“Very helpful and everything sorted to my satisfaction”

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Posted 1 week ago

“I spoke to AA5 today to request enhancing my breakdown cover. He was very helpful and knowledgeable. Spoke clearly and precisely. The price was reasonable and the cover was what I required. 10 out 10 forAA5 customer service.”

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Posted 1 week ago

“BC5 excellent service and quick response via life chat. Resolved my questions.”

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Posted 1 week ago

“Cavan is coherent and explicit which are rare qualities ! I enjoyed our discussion and am very satisfied with the outcomes thereof! Well done Cavan!”

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Posted 1 week ago

“Very helpful and efficient customer service both times I used the chat”

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Posted 1 week ago

“I spoke to a girl called Tabitha TS4 and she was brilliant and very helpful. I hate using online chat as I’m old fashioned and prefer to speak to somebody. However she made the whole experience very easy.”

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Posted 1 week ago

“"EF3" was efficient and very helpful. Friendly and quick.”

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Posted 1 week ago

“I was delighted at the quote I received when changing my car and couldn't fault the agent that took care of my enquiry. Charlotte - Ci9, couldn't have been more helpful, thank you Ci9.”

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Posted 1 week ago

“Franklin (FF2)was brilliant and sorted my renewal out after me messing it up online. He also looked after me with my breakdown cover.”

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Posted 1 week ago

“AW1 good customer service 👍🏿💯👌🏿”

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Posted 1 week ago

“This is a review of customer services at One Call, not One Call as an insurance company; I've never been in any accidents (knock, knock, ...), so I wouldn't know how well they perform in those circumstances. I have been with One Call for many years. Sometimes I leave (if they jack up the premiums too much), but I tend to come back as their prices are good (and I like their portal). They do ask for evidence of NCB (many other companies don't seem to bother), but that's not a big deal for me. Anyway, I'm always happy with customer services at One Call! No long and meaningless AI conversations; you get to a human being almost immediately. At the end of the conversation, they will try to upsell you on something, but they are pretty cool about it (you say "no thank you" and they say "fine"). This time, I chatted with Elizabeth W, who has the code EW2. She was great and solved my problem very quickly. All in all very good experience.”

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Posted 1 week ago

“HH2 - dealt with my enquiry and managed to save me a few pounds , Thanks!”

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Posted 1 week ago

“I spoke to Keira over the phone about amending my car insurance for a change of vehicle. She was very pleasant and helpful and she made the process very quick and simple.”

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Posted 1 week ago

“Ir2 was very helpful - got me to stay when I was thinking of leaving however I would’ve much preferred to talk to someone as the change I needed to do took over an hour and a half by chat.”

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Posted 1 week ago

“KP3 agent has been very thorough and detailed with the different quotes I asked for and to make changes for my renewal policy. No need to look further!! Great job!!”

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Posted 1 week ago

“A great service as always and there always happy to help”

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Posted 1 week ago

One Call Insurance is rated 4.7 based on 447,066 reviews