One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.64

4.6 Rating 418,543 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 418,543 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ref FS7 Frasier Prompt and understanding service following a change required to a new policy. Smooth process nitiated without any issues.”

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Posted 1 week ago

“Very helpful”

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Posted 1 week ago

“BC1 assisted me via the online chat today as I had some questions about my renewal and payment schedule. Service was quick friendly and informative. They also made me aware of my current breakdown cover and gave information that i could upgrade to a better option overall cover for an extra small monthly fee on my account . I thought this was a great deal so decide to upgrade on their advice . Thanks for the help and assistance today I am very happy with my service !”

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Posted 1 week ago

“Aw1 spoke to Adam today on live chat and sorted out my insurance request very quickly thanks Adam👍🏻”

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Posted 1 week ago

“Bb7 Ben was smart and on the job straight away. He understood the problem and dealt with it well. Quickly. He offered options and followed them up again quickly. He was friendly and thoughtful. As an aside the charges for closing an account which had nothing to do with Ben were excessive and never outlined when I took up the cover. The refund on an annual payment made less than a month ago was/is too much. I had thought of switching other auto insurance to One Call. But will not do so. And home contents. Nope. Let alone buildings insurance on a property i own. Not that either. But Bens care and attention was top of the range. Ivan Richardson”

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Posted 1 week ago

“IS1 was really helpful today and ensured that I didn’t cancel my policy as I had intended to do. Thank you Isabel”

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Posted 1 week ago

“Used your live chat and was very helpful. Katy S was quick and precise regarding the issue I needed to resolve.”

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Posted 1 week ago

“I spoke with Jake ji9 who talked through the whole process with me in a very efficient way. Jake ji9 was extremely polite and helpful.”

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Posted 1 week ago

“SS9 Great customer service and dealt with my query efficiently”

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Posted 1 week ago

“Great customer service and dealt with my query efficiently”

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Posted 1 week ago

“Leanne called back as arranged as I wasn’t quite organised. She was very patient having to repeat herself (I wear hearing aids) and we had the call on loud speaker so my husband can hear all that’s said and agreed to. She saved us money and was extremely knowledgable and efficient. Can’t fault her in any way.”

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Posted 1 week ago

“Leanne was very kind due to bereavement and sorted new insurance out promptly and efficiently LE6.Leanne Warren-le6”

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Posted 1 week ago

“I contacted one call to renew my house insurance today,Edmond was very helpful and friendly, excellent service.”

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Posted 1 week ago

“I contacted One Call today to update and make changes to my car insurance policy. I spoke with an agent by the name of Tommy. He was very helpful and made everything so easy and he was very efficient and informative of what the updates meant. Gave me a new policy price at the end of the call, which made me very pleased I had made the call. Excellent service. I would recommend One Call to anyone needing insurance.”

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Posted 1 week ago

“I found it stressful trying to sort out details online and upload documents through a portal. It was a great relief to be able to speak to someone on the phone (in my case it was Ben - BB7) and get all the support and assistance that I needed as I was quite stressed at the time.”

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Posted 1 week ago

“bc1** was amazing and really patient”

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Posted 1 week ago

“the agent was extremeley helpful & there knowledge was first class”

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Posted 1 week ago

“Used your live chat and was very helpful. Jh7 was quick and precise.”

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Posted 1 week ago

“Used your live chat and was very helpful. Jh7 was quick and precise.”

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Posted 1 week ago

“Jordan B JL4 Very helpful on my insurance change over. Dealt with in 20 mins. Knew the information to share with me, and was transparent with expectations and costs. I would recommend”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 418,543 reviews