One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,463 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“JS4 was very helpful she explained everything very well the price was good and im very happy the documents are being posted to me because i am not very good on the computer thank you very much JS4”

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Posted 1 week ago

“The advisor l spoke to was very helpful and gave me helpful advice”

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Posted 1 week ago

“F57 was very helpful and answered quickly on live chat”

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Posted 1 week ago

“I had a query with my new One Call policy and had it resolved extremely quickly using their Live Chat function. Adam (AT7) was the agent who dealt with my query and, despite my first couple of messages being unintelligible as my dog hit the keyboard, he waited patiently for me to send a sensible message explaining the issue. Once I had set out my query, Adam (AT7) provided me with a swift resolution. Importantly, he reassured me regarding my cover and explained that I could receive a copy of our chat via email. My previous experience with web-based customer service chats has been mixed, so I am very happy that my first experience using One Call's live chat was fast, straightforward and had a positive outcome. Many thanks Adam (AT7)”

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Posted 1 week ago

“TM7 Tommy was excellent advisor over the phone, patient and polite with an attitude to help and support me to get best price insurance. Thanks”

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Posted 1 week ago

“I've nothing but praise for the customer service at one call. I'd highly recommend them to anyone. The CS assistant I used today, SK3 was simply superb. Quick, knowledgeable, and read through my garbled required changes like a pro! Really impressive. Thanks very much.”

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Posted 1 week ago

“LE6 leanne Warren was very helpful very polite and pleasant while setting up my new car insurance,she even gave me a small discount as onecall had made a mistake when my car insurance should have been renewed last month but all sorted now so thankyou leanne Warren LE6 keara on live chat was also very helpful”

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Posted 1 week ago

“CH5 was very helpful and efficient and answering my questions and helping with the changes I wanted to make with my policy. Many thanks.”

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Posted 1 week ago

“JACK JT3 VERY HELPFUL”

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Posted 1 week ago

“PS1, Ryan was great helpful and patient. He proposed a good deal for. Thank you”

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Posted 1 week ago

“GM2 Georgia, was friendly, helpful and efficient and was able to offer me a reduced price than the renewal price quoted for my car insurance. Thanks Georgia”

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Posted 1 week ago

“Great service from Charlie H. Very helpful.”

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Posted 1 week ago

“ET3 Elicia was friendly, helpful and efficient and was able to offer me a much lower price than the renewal price quoted for my home insurance. Thanks Elicia!”

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Posted 1 week ago

“No help at all not due to the person on the phone, but need to speak to claims department, been given no phone number to contact and I feel in limbo for new insurance for oct 4th, accident is no fault Of my own and now after been waiting for over and hour to live chat someone I’m still no further”

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Posted 1 week ago

“Minor problem solved quickly and efficiently by Lee very impressed with service.”

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Posted 1 week ago

“KP9 what a star.”

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Posted 1 week ago

“Sorted my renewal very quickly and was the best price.”

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Posted 1 week ago

“Excellent service from AR5. Helped me immensely. Thank you for brilliant customer service”

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Posted 1 week ago

“SM2 Had a chat with Sarah this afternoon because I was cancelling my insurance policy. She was very polite and very helpful. A valuable part of the team You'll go far in life Sarah - keep doing what you're doing. Thanks again!”

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Posted 1 week ago

“Good knowledgeable service from customer advisor (JS4) thanks”

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Posted 1 week ago

One Call Insurance is rated 4.6 based on 399,463 reviews