One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,865 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolute gem of a lad, Jordan B. Answered all my questions and defo not AI😁. Good lad grafting. One direct as an insurance company... never come accross anything as back to front for customers. wanted to put my insurance from 20pm quid to a ridiculous amount for changing vehicles. Same old same old, the grafters graft, the corporate reap. JB rules😁”

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Posted 1 month ago

“Very friendly helpful review of my quotation took the time to explain and answer my queries and managed to discount the final payment Pleasure to renew with a good company who provides excellent customer service. SM5”

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Posted 1 month ago

“GB3 Georgia She was excellent. I was concerned a friend had protection on my car but it was only third-party only so I needed to cover myself so she ran through everything for me. Gave me the extra prices. I was happy. Great now I can sleep and work comfortably. Direct understood she understood me. I understood her now fabulous 10 out of 10.”

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Posted 1 month ago

“Very efficient and helpful when setting up account. Ai2”

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Posted 1 month ago

“Really good, efficient service on the live chat with Em4 tonight, especially pleased to sort out the problem so quickly and at a later time of night past 7pm thanks for helping be back on the road ☺️”

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Posted 1 month ago

“Found it much easier to add on a named driver using the chat function as I was unsure as to what information was exactly required. Spoke to Jordan (JL4) they explained things I didn’t understand and it was refreshing to know I was chatting with a human rather than a bot”

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Posted 1 month ago

“Jordan helped me through to cancel my original policy because of a mistake I made and to open a new policy. I couldn't be more grateful to the help I received. Thank you so much Jordan User name JL4.”

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Posted 1 month ago

“Phoned Platinum team to obtain a quote aligned to my wife's account. Jake ji9 was very helpful, clearly explained everything and got the job done quickly and effectively and I was very pleased with the quote which i accepted.”

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Posted 1 month ago

“Very helpful and quick service.”

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Posted 1 month ago

“Contact mb9, very helpful and clear advice”

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Posted 1 month ago

“We have struggled with understunding exces and the person on the live chat so we have requested a phonecall perso called Lewis user name ew9 called immidietly and was super petient with us and expleind everything to us. We have sorted all . Big credit to him thank you very much one call and thanks to Lewis”

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Posted 1 month ago

“the agent was supperb Alina I thnk excellent for sure thank you John M.”

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Posted 1 month ago

“LB3 was very helpful today. Made thing easy for me”

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Posted 1 month ago

“Easy to get help. I had to request help with a current policy. I got agent Elizabeth (EW2) on chat and I could not have asked for a better person to help. She heard my problem, provided different methods to help and implemented my request instantly. Great work.”

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Posted 1 month ago

“Brilliant service and no problems KL4 was very professional and friendly No problems Thank you for the service”

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Posted 1 month ago

“ML2 was very helpful and fast with responses. Recommended.”

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Posted 1 month ago

“Assitant GB3 was very helpful with my enquiry.”

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Posted 1 month ago

“Excellent company, excellent customer service! Which is a must in today’s society!!”

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Posted 1 month ago

“PS1”

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Posted 1 month ago

“0C3 - was a fabulous agent - super quick and efficient, made the switch over of insurance to a new vehicle seamless :) - a job I always dread! Thank you OC3”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 409,865 reviews