One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 386,213 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 386,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TM1 very helpful in explaining all the additional hidden charges, IE £40 admin fees for 'no-fault' claims that 3rd parties made against their own insurance having hit an old vehicle of ours. You must Point this out st the beginning of any agreement or you will be charged and you will see an increase in your premium along with further increases in your cost per mile. There are NO gestures of goodwill either.”

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Posted 3 days ago

“5* to Isabelle (IS1) for solving my problem of the wrong excess being on my certificate. I had contacted "chat" on 4 occasions to get it changed and she was the only one to do it. Thank you.”

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Posted 3 days ago

“I spoke with Adam (AT7) following some misunderstanding around my "pay as you drive" policy. Adam was very efficient in explaining how the policy works, giving a breakdown of how the monthly payment is worked out, and as a result, I was left feeling confident and happy continuing with my policy. Thank you again for your patience and efficiency.”

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Posted 3 days ago

“MB1 was very helpful in getting us a lower renewal quote today. Friendly and fast replies. Thank you for your assistance!”

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Posted 3 days ago

“SK3 was patient with my questions”

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Posted 3 days ago

“Cancel policy .”

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Posted 3 days ago

“TW9 was very helpful today.”

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Posted 3 days ago

“JA1 was very helpful , he helped me change my insurance quickly and easily, Excellent service”

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Posted 3 days ago

“JA1 was very helpful , he helped me change my insurance quickly and easily, Excellent service”

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Posted 3 days ago

“KS8 was extremely helpful and dealt with my query and amendment quickly and efficiently”

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Posted 3 days ago

“JA1 was very polite and helpful. He spoke clearly and was patient with us. He was able to provide the information we needed.”

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Posted 3 days ago

“Prompt and helpful KT1 and I could understand what she was saying”

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Posted 3 days ago

“OneCall customer service representative (PS1) answered my questions regarding my renewal very quickly, then took payment in real-time. Very efficient service.”

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Posted 3 days ago

“Very hassle free,and easy to use”

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Posted 3 days ago

“Clear, concise and knowledgeable. Quickly addressed my questions”

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Posted 3 days ago

“Hi ad5 was very helpful, but like a lot people i am not the quickest replying because of having to type phone call would be a lot easier shame its not possible.”

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Posted 3 days ago

“HS1 was very helpful in setting up breakdown cover”

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Posted 3 days ago

“JH7 was a great help, thank you!”

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Posted 3 days ago

“Thanks to DA7 David for his help with my car insurance renewal well done.”

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Posted 3 days ago

“LS 2 was very helpful & informative”

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Posted 3 days ago

One Call Insurance is rated 4.6 based on 386,213 reviews