One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 385,911 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 385,911 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ji9 very helpful in meeting my key aim of revising my pricing in line with competition so thank you”

Helpful Report

Posted 3 days ago

“I was on a live chat with JS4 and she was incredibly helpful. She managed to get me a more realistic renewal quote which compared with an alternative company so that she maintained my custom. If every online chat agent was so easy to understand, converse with, offer relevant information and results, life would be so much easier.”

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Posted 3 days ago

“Excellent service from TM7”

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Posted 3 days ago

“I would like to say how lovely it was to be looked after by JS4 today , very very helpful”

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Posted 3 days ago

“EW2 sorted an issue with my policy quickly. This has saved me so much stress!! Many Thanks would recommend. Great service Haydn”

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Posted 3 days ago

“MF7 was very helpful. Thank you.”

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Posted 3 days ago

“Effortless quote and that kept me with one call Thank you CH5”

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Posted 3 days ago

“MF7 (my operator assisting me) was a super star. Helped me quickly and efficiently sort my policy and get me back up and running!”

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Posted 3 days ago

“Phoned OneCall and spoke to Paige. She very quickly sorted out my insurance with a really competitive price. All done so easily. She was so lovely to talk to. Listened to all our requirements and explained at each step what she was doing. An excellent experience.”

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Posted 3 days ago

“SR8 Shanon was very helpful I told her I had trouble on line my policy wasn't updated, she straightaway knew what had happened sorted the problem great I had piece of mind straight away.”

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Posted 3 days ago

“Thank you MH5 for taking the time to explain what was happening. A very thorough and efficient service. Much appreciated.”

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Posted 3 days ago

“Great service from JS4”

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Posted 4 days ago

“Used live chat to update my renewal information and quote. Agent SP6 was very helpful in explaining everything in detail spending an hour past the chat finish time to complete my new insurance, very pleased with the outcome, thank you.”

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Posted 4 days ago

“Extremely quick response to my request for policy change”

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Posted 4 days ago

“SR8 5 stars for her help and explanning everything clearly and with patience The 4 stars was because of the time factor waiting to speak to a real person and the difficulty finding a direct line as you customer portal was not accessible”

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Posted 4 days ago

“Chatted this evening with 'ae1' about my contents insurance renewal. Mentioned i'd had a cheaper quote from another provider and 'ae1' managed to get my renewal down to not only match but beat the quote. Thank you”

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Posted 4 days ago

“JS7 was excellent in dealing with my enquiry and was able to offer a very competitive price for my car insurance which I accepted”

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Posted 4 days ago

“Very helpful and supportive”

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Posted 4 days ago

“Thank you **KT1** for your patience and help today, much appreciated. Carol”

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Posted 4 days ago

“Chatted with BL1 (Bethan) who was super helpful in sorting my change of policy to my new vehicle. Brilliant service, thank you.”

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Posted 4 days ago

One Call Insurance is rated 4.6 based on 385,911 reviews