One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,749 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wm1 very helpful and clear in the chat”

Helpful Report

Posted 2 weeks ago

“Kt1” was the agent who helped me with my home insurance she was polite and efficient with dealing with my home insurance renewal and I very happy with the results of my call.”

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Posted 2 weeks ago

“Very poor communication with customer service. You can't get through on the phone, you have to use chat. It's not fair.”

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Posted 2 weeks ago

“Just renewed my insurance with one- call Got a cheaper quote than last year, which is brilliant.After I phoned up and spoke with one of the agents who was very helpful after I told him I had a better quote than there’s so he came back with very similar quote which I was happy with.”

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Posted 2 weeks ago

“TD1 Wow what a turn around for me, originally ringing to cancel insurance because I had dual insurance on my daughters flat. Thomas just asked how much I was paying and instantly gave me a cheaper quote. Then he gave mean even better deal. Also informing me that one call will reinmburse me for any cancellation fee with the other broker. He kindly rang me back to confirm new quote and payment. Very nice man. Thank you for helping me sort out a difficult situation with regards to dual cover. well done!”

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Posted 2 weeks ago

“JT3 was amazing at helping me find a solution. 5/5 well done!”

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Posted 2 weeks ago

“A great service for helping me add a person to my car insurance, very helpfull . Jti”

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Posted 2 weeks ago

“-EK2- WAS excellent and very helpful explaining all details clearly, thank you Erika 👍”

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Posted 2 weeks ago

“I changed my car over today and did not get back home until after 1900, I logged onto the Portal and chatted online with AR5 who transferred my insurance in 10 mins, swift a speedy service indeed and I received reduced benefits. Top class as always well done 👏🏻👏🏻👏🏻👏🏻”

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Posted 2 weeks ago

“i had agent ce2 and je6 who were both very helpful in amending my policy. Je6 was very honest with my policy amendments and gave me all the information i needed. CE2 was very good at making sure my policy was all sorted and amended. Thank you both”

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Posted 2 weeks ago

“Your Agent AF1 was extremely helpful, efficent and offereing excellent service.with our policy renewal. We were happy to proceed with the new renewal quote and would recommend anyone to check their options and quotes by speaking to your Agent first.”

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Posted 2 weeks ago

“KT7 helped me to renew my insurance in very quick, easy, fair quote. 5-star!”

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Posted 2 weeks ago

“My husband name was spelt wrong on the policy which Adam from onecall changed straight away ,and also added husband to another vehicle ,very helpful chat”

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Posted 2 weeks ago

“LN1 went above and beyond with his patience to my endless questions. Reassuring and gave all the answers I needed to make an informed decision . Many thanks”

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Posted 2 weeks ago

“Agent ce2 couldn't of been more helpful, thanks again :)”

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Posted 2 weeks ago

“Very helpful and friendly”

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Posted 2 weeks ago

“Yes jl33 was very good”

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Posted 2 weeks ago

“I spoke today with KT1 I would just like to say how helpful this lady was. She had total compassion for my circumstances and couldn't have been more understanding or helpful. I have stayed with this company for years now purely because of the helpful and considerate service. I would recommend one call over and over again! KT1 had time to listen and I didn't feel rushed or pressured into making a decision to stay with one call. I highly recommend!”

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Posted 2 weeks ago

“Very good service on the live chat unfortunately took over 35 minutes to get through on the phone”

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Posted 2 weeks ago

“LN1 Sorted out my problem with little fuss at all, thanks Paul H”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 399,749 reviews