One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 447,137 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 447,137 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service by IS1. Problem swiftly sorted. Thanks”

Helpful Report

Posted 2 weeks ago

“Helped today by hh2. Reduced cost of monthly payments and improved breakdown cover. Explained everything clearly. Excellent service today”

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Posted 2 weeks ago

“Took a lot of time to help”

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Posted 2 weeks ago

“Speaking to TR3 about a refund of my excess. Although this was not TR3's area, he was very helpful on the call today with my queries and concerns, as I have previously not been able to reach anyone in the Finance Department. Thank you Taylor.”

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Posted 2 weeks ago

“Great service from JL6,very polite and very efficient,thankyou.”

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Posted 2 weeks ago

“Lewis was a great help today in removing the Auto Renewal from my new policy. Thank you.”

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Posted 2 weeks ago

“Connected to the online chat in seconds with Agent BC5. My questions were answered efficiently and quickly. Great service.”

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Posted 2 weeks ago

“Had to use the online chat to discuss an issue I had with a policy not being cancelled properly, and needing evidence of my no claims. My agent on the chat EW9, was super helpful to get this dealt with and sending me a PDF of what I needed. Thank you”

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Posted 2 weeks ago

“SMS the girl in customer service was really helpful and she answered all my questions and reassured me about what was going to happen next”

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Posted 2 weeks ago

“LD7 Very quick response to my queery, sorting out the policy and very patient waiting for my response to typing!”

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Posted 2 weeks ago

“Good customer service”

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Posted 2 weeks ago

“Mia B answered my query quickly and efficiently”

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Posted 2 weeks ago

“Easy help and quick response”

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Posted 2 weeks ago

“Eventually, after a protracted process cancelled my auto renew (which I never asked for). An annoyingly long process SH1 was helpful and polite. I'm guessing its a process he/she have to go through.”

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Posted 2 weeks ago

“chatted with a lovley person on the Live chat called ESMOND ET1. Thank you for answering all my question”

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Posted 2 weeks ago

“Were able to answer my questions promptly and satisfactoraly”

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Posted 2 weeks ago

“I used the chat service as I am hard of hearing, and found it very easy to manage. SM5 was efficient and helpful in matching my insurance quote with that of another broker, providing very clear information during each stage of the discussion. The whole process was straightforward and stress-free, and I save almost £100 into the bargain!”

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Posted 2 weeks ago

“My renewal price was reviewed by Andrew and as such I saved around £55 on the original renewal quote.”

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Posted 2 weeks ago

“KT7 was brilliant reduced my auto renew costs by a substantial amount and got more included”

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Posted 2 weeks ago

“I spoke to Lauren LD7 on live chat. She was helpful and informative and solved my query quickly. Great service, Thank you”

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Posted 2 weeks ago

One Call Insurance is rated 4.7 based on 447,137 reviews