One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,714 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful and friendly”

Helpful Report

Posted 2 weeks ago

“Yes jl33 was very good”

Helpful Report

Posted 2 weeks ago

“I spoke today with KT1 I would just like to say how helpful this lady was. She had total compassion for my circumstances and couldn't have been more understanding or helpful. I have stayed with this company for years now purely because of the helpful and considerate service. I would recommend one call over and over again! KT1 had time to listen and I didn't feel rushed or pressured into making a decision to stay with one call. I highly recommend!”

Helpful Report

Posted 2 weeks ago

“Very good service on the live chat unfortunately took over 35 minutes to get through on the phone”

Helpful Report

Posted 2 weeks ago

“LN1 Sorted out my problem with little fuss at all, thanks Paul H”

Helpful Report

Posted 2 weeks ago

“AR5 very good service”

Helpful Report

Posted 2 weeks ago

“Great service. Great communications.”

Helpful Report

Posted 2 weeks ago

“Mia very helpful ☺️”

Helpful Report

Posted 2 weeks ago

“Keira was very helpful and dealt with my query quickly.”

Helpful Report

Posted 2 weeks ago

“Lauryn(LH1) was very helpful and managed to reduce my new premium in only a few minutes so I was impressed”

Helpful Report

Posted 2 weeks ago

“Becca was very helpful. Answered all my questions and was able to change my policy for me.”

Helpful Report

Posted 2 weeks ago

“LH1 was very helpful and prompt when helping with my renewal”

Helpful Report

Posted 2 weeks ago

“Took policy out through money supermarket. Sent me a link to set up account through there portal to access documents etc. Have spent the whole day trying to input details of my email address which kept coming up with error "account does not match email address!!. So continued on chat to see why and was told had done it using all capital letters so they reset it and sent a link to confirm correct, which I did but still came up with same error. So joined the chat who also didn't know why. So decided to cancel as was not going anywhere and couldn't check policy etc. And was within my 14 day cooling of period. I was then told to cancel this policy thre was a charge of £49.99!! For admin fees etc., which I thought was unjust as unable to get into portal, never saw this cancellation anywhere before buying. So beware if buying online as it is in the 15 policy documents to read before paying the premium!!! So will pay the cancellation fee as have no.more time to argue the point and thank my lucky stars that I didn't go ahead with them. Good luck if you have a claim or need help as did not find them helpful etc. Just beware and read everything before committing to purchase car insurance. I have now also googled them and a lot.of unhappy customer's!!”

Helpful Report

Posted 2 weeks ago

“By having to do it by live chat and not by telephone is ridiculous.It takes longer then a telephone conversation”

Helpful Report

Posted 2 weeks ago

“After a phone call with Ts3 from one call insurance I was very happy with my new insurance policy quote and would definitely recommend to my family and friends, thank you very much and have a wonderful day”

Helpful Report

Posted 2 weeks ago

“RW2 very helpful, negotiated a good price”

Helpful Report

Posted 2 weeks ago

“**TD1** Really pulled out all the stops for me today by being Friendly, Polite, Delivery of the policy I requested and going above beyond making me feel a valued customer Many Thanjs. 😀”

Helpful Report

Posted 2 weeks ago

“Mb9 was very helpful”

Helpful Report

Posted 2 weeks ago

“KT7 - EXCELLENT CUSTOMER SERVICE. THANKYOU”

Helpful Report

Posted 2 weeks ago

“CH5 helped me get a better quote”

Helpful Report

Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 399,714 reviews